Administrative Assistant

DEBORAH K. LANCASTER

PO BOX ****/*** Rushing Wind Drive Irmo, South Carolina 29063

803-***-**** ************@***.***

OBJECTIVE:

Administrative Support professional experienced working in fast-paced environments

demanding organizational, technical and interpersonal skills. Highly trustworthy, ethical and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in completing projects; able to multi-task effectively. Capabilities include:

Customer Service & Relations Accounts Receivable Telephone Receptionist

Word Processing & Typing Scanning Filing & Data Archiving Records Management

Computer Operations Office Equipment Operation Problem Solving

PROFESSIONAL EXPERIENCE:

Richland County Public Library, Columbia, SC January 2005-Present

Library Associate (part-time)

Assist patrons using computers, printer, copier, fax, scanner, download eBooks

and eMagazines to Kindle and Nook devices/check-in, check- out items/

issue library cards/update patron records/collect fees/answer the phone/read

shelves/RFID tagging of library items/volunteer for and complete other

assignments given to me by supervisors and managers.

Vitality Medical Centers, Inc., West Columbia, SC June 2015 – May 2017

Billing Specialist/Office Assistant

My duties included answering patient phone calls, posting payments in the electronic medical records software, scanning and filing patient records, and making phone calls to insurance companies to verify coverage. Check-in and check-out a high volume of patients.

Department of Health and Environmental Control June 2014-December 2014

Bureau of Certification - Columbia, SC

Administrative Specialist II

Answered phones for the Bureau and directed the calls to the appropriate

co-worker. Retrieved and sorted the mail twice a day. Kept an Excel

spreadsheet on surveys coming in through the mail. Entered travel data for

tracking and payment. Kept an Excel spreadsheet for FOIA requests.

Performed procurement duties through SCIES and general office duties:

scanning, copying, faxing, and printing.

RESUME OF DEBORAH LANCASTER 2

Department of Health and Environmental Control December 2011-September 2012

Surveillance and Technology Division – STD/HIV, Columbia, SC

Administrative Specialist II (part-time)

Maintained a comprehensive, updated case history profile on reported cases

of HIV/AIDS in eHARS database. Coordinated flow of information about

HIV/AIDs cases between central office and field staff. Conducted quality

assurance activities for HIV/AIDS data entry. Assisted the HIV/AIDS

Surveillance Staff with the completion and preparation of program reports.

Transmitted by telephone to statewide and out-of-state HIV/AIDS cases to

intervention staff all pertinent information necessary for contact investigation.

Department of Health and Environmental Control – Randstad Temporary Services

Immunization Division, Columbia, SC August 2009-September 2010

Administrative Specialist II

Received, screened, and referred phone calls/answered routine questions

about the Immunization Division/received visitors/received sorted,

distributed mail including picking up from the mailroom/performed

general administrative duties (to include typing, copying, sorting, filing,

scanning, and outgoing correspondence) financial duties related to

purchasing using PO’s/retrieved information from the CDC for sending to

VAFAC vaccine providers.

Harbison Family Practice, Columbia, SC June/2008-November/2008

Physicians Office Assistant-Patient Check-In

Using Medical Manager software/checked-in patients/checked insurances/

took payments/answered phones/scheduled appointments/printed patient

encounter forms daily/retrieved, filed patient charts/filed medical information

in patient charts/completed other tasks assigned to me.

South Hampton Family Practice, Columbia, SC-Executive Staffing Temp. Services

Front Desk Check-Out April 2008

Using Medical Manager software/checked-out patients/took payments/

scheduled appointments/answered phones/retrieved, filed patient charts filed

medical information in patient charts/volunteered for, completed other

assignments given to me.

RESUME OF DEBORAH LANCASTER 3

CENTA Medical Group, Lexington, SC – Gallman Personnel Services

Patient Relations July/2007-March/2008

Using Medical Manager software/scheduled appointments/made new

patient charts/mailed information packets to patients/received, screened,

forwarded calls/hospital consults/took payments/reconciled payment batch/

ran report/retrieved, filed patient charts/filed documents in patient charts

Ben Lippen School May/2000-January/2006

Columbia International University, Columbia, SC January/2006-April/2007

Accounts Receivable

Created and maintained student tuition, fees accounts/advised students and

families on costs, financial aid/pre-registered, registered students for the school

year/created, mailed statements/collected payments/data entry/processed daily

receivables/processed credit card payments/worked on delinquent accounts/

sent collection notices/cashier for both receivables, disbursements/other

miscellaneous projects.

Lexington Medical Center, West Columbia, SC January/1994-May/2000

Administrative Assistant II – Mammography Dept

Greeted and registered patients/checked insurance/prepared paperwork for

billing government, private insurance using ICD-9 coding/answered phones/

scheduled patient appointments/pulled patient histories/supervised volunteers

who helped at the front desk.

St. Andrews United Methodist Church, Orangeburg, SC

Minister of Music/Education October/1992-January/1994

Overseer of all Music/Education programs and groups for the church/planned,

Supervised, directed all age groups/worship leader/music director, etc.

City of Morganton Business Office, Morganton, NC August/1990-October/1992

Deposit Clerk/Collections/Customer Service

Combined daily cash register receipts into a bank deposit/took to bank/

reviewed daily computer payment group printouts/data entry for daily

deposit reports/on-call collections clerk/customer service.

RESUME OF DEBORAH LANCASTER 4

EDUCATION:

Masters Degree in Church Music and Ministry

The Southern Baptist Theological Seminary, Louisville, Kentucky 1987

Bachelor Of Music

Mars Hill College, Mars Hill, North Carolina 1984

Bachelor of Arts – Biology/Education

University of North Carolina, Greensboro, North Carolina 1976

PROFESSIONAL DEVELOPMENT

iCloud CureMD Online Medical Records Management

Direct Purchase Order Certification/DPO Procurements

Polaris Database

Microsoft Office/Suite: Word, Access, Excel, Publisher, PowerPoint

eHARS/CDC Database

Medical Manager Software

CARS and Blackbaud Accounting Software

References: Upon request

Contact this candidate