Teller Supervisor Customer Service

Beth A. Ottens

*** *. ****** ******, ********, NY 13760

{607}235-1377 / **********@*****.***

A dependable professional with over 20 years of customer service experience. Fast learner with experience in a variety of different settings capable of multi-tasking in stressful environments. A determined, hard-working, and effective communicator that is sure to prove as an important member of your team.

Highlights of Qualifications:

Solid computer skills with multiple formats

Excellent organizational, interpersonal, and communication skills

Possess professional phone etiquette, including multi-lines

Professionally trained to provide excellent customer service

Capable of learning new tasks efficiently and with enthusiasm

Experienced working both independently and as part as a team

Proficient in prioritizing and multi-tasking under pressure

Proven experience in all roles of office support

Work Experience:

Gather patient information in effective, courteous manner while ensuring highest level of accuracy and efficiency

Verify compliance with admission criteria, appropriately collect various forms of payment information, including third party intermediaries and insurance companies

Schedule patient appointments accurately

Effectively communicating to patients and coworkers both in person and over the phone

Trained new staff in customer service and other necessary office procedures

Efficiently resolving complex and sensitive customer/patient issues/concerns

Able to handle wide range of administrative support tasks

Working knowledge of office equipment and all aspects of clerical duties

Documenting information and data properly in applicable computer applications

Working Under Pressure:

Efficiently supporting supervisors and doctors in all office duties necessary to maintain successful operations

Managing time and peers proficiently to successfully maintain smoother operation of office and teller line

Maintaining proper audit controls while satisfying daily, weekly, and monthly goals/deadlines

Accurately balanced high cash volume, especially during peak times

Consistently achieved 100% or above of monthly goals

Enjoy the challenges of supporting offices with diverse roles

Clerical and Administration:

Strong keyboarding, math, and analytical skills

Effectively and efficiently multi-tasking on phones and computers

Dependable in fast paced environments

Extremely successful in prioritizing, self-motivation and staying on task

Efficient learning new computer systems quickly, assigned to train others

Experienced in scheduling appointments and employees

Experienced in conducting employee performance appraisals

Able to ensure efficient and smooth day to day operations

Employment History:

UHS Neurosurgery Medical Secretary Sept 2021-present

Johnson City

NYSEG Customer Service/Call Ctr Oct 2020-Aug 2021

Kirkwood

Broome Oncology Patient Service Coordinator Feb 2012-Oct 2020

Binghamton

Dr. George Trachtenberg Administrative Assistant March 2010- Feb 2012

Vestal

NBT Bank Teller Supervisor May 2008-Apr 2009, Nov 2003-Jan 2007

Vestal, Johnson City, Binghamton

West Asset Mgt Collector Jan 2007-May 2008

Endicott

Int’l Credit Recovery Collector July 2003-Oct 2003

Vestal

White Rose Day Spa Receptionist Dec 2002-July 2003

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