Customer Service Representative
Resume:
Heather Stadler
Boise, ID *****
Cell: 208-***-****
adpu4r@r.postjobfree.com
Personal Profile
I am a dedicated Account Service Representative who provides exceptional customer service in an upbeat and energetic manner. I have strong time management skills and thrive in a fast-paced, dynamic environment. I maintain a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty. I have vast experience in dealing with hostile customers and high-stress calls. This experience as well as my Psychology degree, allows me to to truly understand people, defuse the situation and typically come to an agreed upon resolution to the issue(s) at hand.
Highlights
High customer service standards
Skilled in call center operations including both inbound/outbound calls
Exceptional work flow management
Excellent conflict resolution including handling customer account inquiries and accurately providing information to ensure resolution of product/service complaints and customer satisfaction
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers
Professionally processed and passed all call requirements on 100+ calls per day, while providing information and service to ensure customer satisfaction
90 WPM, Proficient in MS word, Fax, Phone, Copier. 10-key 7000 KPH
Accomplishments
Awarded “Employee of the Month” accolades
Awarded several “Star Player” awards
Consistently received positive feedback scores on customer satisfaction surveys, maintained “exceeds expectations” results on monthly, as well as yearly review
Experience
State of Idaho
Self reliance Specialist, Boise, ID
July 2021-Dec 2021
Wells Fargo
Customer Service, Boise, ID
Aug 2018-Dec 2021
Handle approximately- 70-80 average inbound calls in regards to various banking needs, educating, assisting and/or transferring the calls when needed.
Department of Health and Welfare (Contract though Pro-People) Customer Service, Boise, ID 2015-2016
Handled incoming calls for both DHW as well as Your Health Idaho. Educated clients on benefits as well as options.
Access to Care (Contract through Select Staffing, Customer Service, Boise, ID 2015
Customer service. Setting transportation appointment for Medicaid patients.
Maximus, Customer Service Representative, Boise, ID 2014-2015
I was responsible for educating consumers about insurance and the Affordable Care Act as well as helping them find the best plan for their family.
All American Publishing Sales Representative, Boise, ID 2014
I am responsible for selling ad spaces on sports shirts
Maximus, Customer Service Representative, Boise, ID 2013-2014
I was responsible for educating consumers about insurance and the Affordable Care Act as well as helping them find the best plan for their family.
Select Staffing, Sales Associate, Boise, ID 2013
I was selling ad space on athletic posters.
Sears Credit/Citi cards, Loss Control Specialist and Team Lead, Meridian, ID 1992-2012
Negotiated past due accounts, resolved disputes, as well as provided general customer service
Supervised 60 associates controlling the flow of digital dialer calls and their personal development which entailed monitoring to assure adequate customer service, competent negotiations, as well as FDCA compliance
Education
Boise State University, Bachelor of Science in Psychology with a focus in Health Studies & Gerontology 2013
Boise High School, High School Diploma, Boise ID 1991
References
Jess Bollinger-DHW Child support division
adpu4r@r.postjobfree.com
Shanelle Harrington-Paylocity, as well as former co worker at Citicards
adpu4r@r.postjobfree.com
Linda Fialkowski- Former Citicards Supervisor (retired).
2709 N. Welford Pl.
Boise, ID 83704
adpu4r@r.postjobfree.com
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