Maranda Sanders

Ready to work

Louisville, KY ***72

adpu49@r.postjobfree.com

502-***-****

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Flexible CSR with several years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Guest Room Attendant

InTown Suites Extended-Stay Living - Louisville, KY March 2021 to Present

Cleaning rooms, common areas and also property attendant CSR

Concentrix WFH, WFH

January 2020 to March 2020

Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.

Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.

Capitalized on opportunities to enhance customer experiences and bring in repeat business. Assessed customer needs and upsold products and services to maximize product sales. Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations. Expressed appreciation for patronage, inviting and encouraging customer return visits. Improved productivity by providing CSR performance feedback for corrective action. Consulted with customers to determine best methods to resolve service and billing issues. Documented conversations with customers to track requests, problems and solutions. Evaluated customer account information to assess current issues and determine potential solutions. Prepared, completed and processed customer account forms and database changes. Set up and activated customer accounts.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Worked with managers to develop service improvement initiatives. Secretary

Causes International Inc - Louisville, KY

November 2006 to October 2019

Maintained office supplies by checking stocks and placing orders. Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.

Kept reception area clean and organized to offer positive first impression to every visitor. Received and routed incoming calls and correspondence to promote timely communication. Maintained master calendar for client appointments and court appearances. Produced and distributed team newsletters, email updates and other forms of communication. Drafted and corrected professional business letters, internal memoranda and less formal email communication.

Established clear and consistent administrative procedures to minimize errors and avoidable delays. Met incoming customers with professional approach and provided friendly, knowledgeable assistance. Generated shipment invoices, prepared packages and set up courier deliveries for customers. Created and maintained spreadsheet staff and submitted direct deposits with Microsoft ecel.. Kept office equipment functional and supplies well-stocked to promote efficient operations. Facilitated troubleshooting, maintenance and updates for office systems. Education

High school diploma

Skills

• Call center experience

• Inbound and outbound calling

• Transportation solution

• High-energy attitude development

• Credit card payment processing

• Clerical support

• Customer service

• Microsoft Office expertise

• Customer relations

• Organizational strengths

• Technologically savvy

• Promotional support

• Shipping and receiving

• Conflict resolution

• understanding

• Salesforce

• Account Management

• Sales Management

• Upselling

• Pricing

• Property management

• Administrative experience

• Basic math

• English

• Delivery Driver Experience

• Payroll

• Yardi

• Microsoft Excel

• Territory management

• Computer literacy

• Property leasing

• Office Management

• Fair Housing Regulations

• Accounts Payable

• Time Management

• Research

• Accounting

• Accounts Receivable

• Tax Experience

• Management

• Bookkeeping

• Microsoft Outlook

• Credit Analysis

• Negotiation

• QuickBooks

• Legal research (7 years)

Assessments

Basic Computer Skills: PC — Completed

April 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Completed

Customer Focus & Orientation — Highly Proficient

April 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Front desk agent (hotel) — Familiar

May 2021

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Familiar

Management & leadership skills: Impact & influence — Familiar January 2021

Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Familiar

Cleaner fit — Proficient

March 2021

Measures the traits that are important for successful cleaners Full results: Proficient

Delivery driver — Completed

January 2021

Interpreting instructions, reading maps, and solving problems. Full results: Completed

Spreadsheets with Microsoft Excel — Completed

January 2021

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed

Sales skills — Familiar

January 2021

Influencing and negotiating with customers

Full results: Familiar

Delivery driver fit — Familiar

September 2020

Measures the traits that are important for successful delivery drivers Full results: Familiar

Customer service fit — Proficient

January 2021

Measures the traits that are important for high-quality customer service. Full results: Proficient

Verbal communication — Proficient

January 2021

Speaking clearly, correctly, and concisely

Full results: Proficient

Attention to detail — Completed

January 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Customer service — Completed

March 2021

Identifying and resolving common customer issues

Full results: Completed

Basic maintenance and repair — Familiar

May 2021

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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