*** ******* *****

Enola, Pennsylvania *****-****

717-***-**** CEL

717-***-**** FAX

adpu48@r.postjobfree.com

RE: resume cover letter

Dear Sir or Madam,

Please forgive any tardiness in my response to your request for my information.

Thank you very much for your interest in my background and abilities. You may find the following resume does not fit the format to which you might be accustomed but I write like I talk and intend that the reader feel he or she is having a verbal conversation with me.

I would prefer that my new position include working remotely from my home office. Frankly, I dislike driving in commuter traffic and as my current occupation includes driving 250 to 320 miles each day, I return home mentally and, as intimated in my resume, physically drained. I am a person of fierce loyalty to an employer, highly attentive to detail and dedicated to extending quality service to the clients with whom I am in contact.

Should you require any information beyond the content of my resume, please do not hesitate to contact me. I look forward to hearing from you.

Respectfully,

Ed Clapper

EDMUND C. CLAPPER

847 Melissa Court, Enola, Pennsylvania 17025-1551

CEL 717-***-**** FAX 717-***-**** adpu48@r.postjobfree.com

EMPLOYMENT HISTORY AND WORK EXPERIENCE

April 16, 2016 to present

MOTOR TRUCK EQUIPMENT COMPANY Company references:

d/b/a KENWORTH OF PENNSYLVANIA Frank Miller, Corporate Vice-President

198 Kost Road Steve Altland, Carlisle Branch Manager

Carlisle, Pennsylvania 17015 Amy Myers, Human Resources Manager

717-***-****

Motor Truck Equipment Company owns five Kenworth heavy-duty truck dealerships in Carlisle, New Stanton, Clintonville, Dunmore and Shartlesville; parts and service centers in McKees Rocks, Muncy, Lancaster and York as well as parts warehouses in Allentown and Mechanicsburg. The company was founded in 1933 in Steelton by Earl Mitchell whose son Gary assumed control upon Earl’s retirement. The company is now in the hands of the third generation of the same family as Gary’s son Tim currently serves as its president. It has enjoyed an impressive level of success and growth evidenced by the number of branches that now make up its total operation.

I serve as a parts specialist which involves the delivery of parts to clients on a route that includes Cumberland, Franklin, Fulton, Bedford, Blair and Huntingdon Counties. I also handle any problems that arise from incorrect shipments or invoicing errors and the return of remanufactured part cores. At MTE, we know that the parts we provide can be sourced by our clients from multiple other outlets; what sets us apart is our customer service. Additionally, given my technical background in the automotive industry, I occasionally assist clients with diesel engine computerized emissions and fuel delivery system diagnosis. Those systems are relatively new to the trucking industry and many shops, especially smaller ones, are still enduring the learning curve that the automobile industry experienced in the mid-1970s and well into the 1980s. Our monthly parts sales in the Carlisle branch alone are in excess of two million dollars and throughout our chain of branches, our total corporate parts inventory is well over ten million dollars.

Motor Truck Equipment Company is a wonderful place to work and I highly recommend it to anyone seeking a change in employment. I am considering leaving solely because of how much my worsening arthritis and shoulder rotator cuff problems are affecting my ability to handle the heavy parts I encounter every day. My current compensation consists of a $43,000 annual salary in addition to a generous quarterly profit-sharing bonus, liberal paid vacation and personal time off, company-paid life, vision and dental insurance, a company-matching 401k plan, a three percent increase in salary every year and a new well-equipped company vehicle every two years. I do not participate in the company’s health insurance program as my wife and I have excellent coverage through my wife’s former employer. Accordingly, I would not require your company to bear the expense of health insurance.

February 1, 2002 to December 31, 2016

FIXED OPERATIONS ASSISTANCE

I founded this business when the automobile industry ceased being an enjoyable environment in which to work. The automobile manufacturer that once acted as our partner had almost transitioned into an opponent. General Motors, the brand I represented for most of my working life, openly stated in the mid-1990s that they wanted to eliminate 75% of their dealerships so that the remaining 25% would be larger and highly profitable, thereby becoming more able to present a high-end appearance to their clients. True to their word, the smaller family-owned single-point stores that built their reputations and that of GM upon genuinely good service are no longer in business, replaced by ones that primarily advertise payments while rarely mentioning after-sale service.

Warranty claim income is an important part of a dealership’s fixed expense operation – the parts, service and collision repair departments – but those claims can be tedious in nature. One wrong descriptive or code can result in the claim being rejected in part or its entirety. Aggravating the situation is how confusing and even intimidating the manufacturers’ warranty labor time guides can be. Many dealerships, particularly smaller ones, could not afford to have a full-time employee versed in warranty claim administration on staff to process those claims so they often failed to recover all the warranty claim revenue they deserved. I always was and remain a very detail-oriented person who does not dislike paperwork and considered claim submission perfection a challenge.

To that end, I purchased software for my PCs that allowed me to process claims for those dealers. At first, I only had a few clients so I called upon them during the evening. Eventually, as the dealers I served told others about my service, the business grew to the point where I was able to retire from the career I formerly enjoyed and operate my little company on a full-time basis. Some of those dealers compensated me as an independent contractor while others preferred to add me to their payroll as an employee.

However, as technology became less costly, those dealers were able to purchase in-house computer systems and the same software I used which allowed one of their current employees to eventually learn to process their claims. As a result, my client base shrunk to the point where I could see my business no longer being viable. I become bored very easily and sitting idle is not in my makeup so when I was recommended by a retiring employee to Motor Truck Equipment Company a few months later, I eagerly accepted the position. I initially served various routes but when it became known that my parents were from Altoona and I was familiar with that area, I was assigned to that route on a permanent basis.

June 11, 1967 to October 1, 2008

I spent the above time period employed by four medium-sized General Motors dealerships, all of which are no longer in business thanks to the above referenced GM downsizing goal. I started as a mechanical technician, rapidly achieved GM Master Technician status and was promoted into service management 11 years later. I progressed into the positions of service department manager and eventually director of the parts and service departments and collision center, the position from which I retired in 2008.

Along the way, I was awarded first-class world travel for my wife and myself by GM on multiple occasions as recognition for my accomplishments in customer satisfaction and departmental growth and profitability. I am a past president of the Lancaster County Automotive Association, which represents all the automobile repair facilities of Lancaster County. I founded and was president of the parts and service managers’ club for the Chevrolet dealerships of central Pennsylvania, a group I felt needed forming when GM removed the field service representatives who previously called upon their dealerships to help with problem vehicles and warranty claims. We met monthly and helped each other with those concerns.

In 1992, Chevrolet was the first GM division to certify its service managers and I was one of the first in the country to earn that status. Among other things, that meant that I was able to authorize my own claims that previously required a GM representative’s approval. Retention of that trust was dependent upon my maintaining a warranty expense level per vehicle serviced that was at or below regional average while still achieving higher than average customer satisfaction scores. As stated earlier, I truly enjoyed my career until the climate between GM and its dealerships took a turn for what many consider the worst. Today, most of my friends from that industry who are still in it are eagerly looking forward to retirement.

EDUCATIONAL BACKGROUND

1962-1965 – Camp Hill High School

1965-1967 – General Motors Institute of Technology

1967-2008 – numerous General Motors technical and management training programs

PERSONAL BACKGROUND

My wife, Betty, and I will be married 50 years this coming May. We have two children aged 45 and 40 as well as grandchildren aged five and three. Always one to stay busy, I am a contributing editor for Shotgun Sports Magazine, a columnist for Pennsylvania Game News and the sprint car technical inspector for Williams Grove Speedway. I do not smoke, gamble or partake of alcoholic beverages or recreational drugs.

Leaving Motor Truck Equipment Company will be an emotional experience as I could not ask for a better work environment and co-workers from corporate ownership to my peers in the parts department. However, transitioning to a less physically challenging position is something I have to do if I am to be able to continue working for the foreseeable future. For that reason, working remotely is something in which I am most interested although I of course would commute for an attractive opportunity.

PERSONAL REFERENCES

Donna Black, co-owner, K&D Repair Inc., Willow Hill, Pennsylvania 717-***-****

Tom Peck, owner, Dutchman Express LLC, McConnellsburg, Pennsylvania 717-***-****

Fred Mellott, owner, F.M. Mellott & Sons Inc., New Enterprise, Pennsylvania 814-***-****

In closing, I thank you in advance for any and all consideration you might extend to me. In return, I commit to carrying out my duties with timely professionalism.

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