Lagos State Public Service Staff Development

Centre

June 15, 2021 — December 15, 2021

Olufunmilayo Feyi-Sobanjo

E-mail § adpu17@r.postjobfree.com

Phone § +234**********

Address § 12 Efunleye Street, Adeniyi Jones, Ikeja, Lagos OBJECTIVE

Dedicated, values-driven professional with history of meeting company goals utilizing consistent and organized practices.

Friendly, personable, energetic, dedicated, conscientious, proactive, patient and competent professional possessing a Masters in Education, with over 8 years work experience, while providing exceptional service.

Efficiently completes and coordinates tasks. Avid learner, great communication and interpersonal skills, with excellent follow through. Diligent with a sincere commitment to exceptional customer service and teamwork and hoping to work in an atmosphere of sincere regard for the well-being of employees. WORK EXPERIENCE

Administration and Human Resource Senior Intern

Achievements:

Attended Management Meetings as well as Personnel Board Meetings. Resolved interpersonal issues

Wrote proposals for staff trainings, including a proposal to improve communication. Consulted on cases of interpersonal issues arising among the staff Provided recommendations on actions to take to promote positive interpersonal relations, one of which included a recommendation to employ a counsellor to help address interpersonal issues within the Centre, which led to the constitution of a counseling committee, and the drafting of a proposal to the management for the need to employ a counsellor to complement the efforts of the counseling committee.

Writing of minutes of meetings, reports and memos. Writing of submissions including submissions for recommending the approval for instituting a reward system to reward outstanding staff performance and punctuality. Drafting of proposals including a proposal for training. Vetting of documents.

Attended on-boarding for new recruits.

Participated in pre-employment interviews.

Attended regularization meetings for staff on temporary appointment Participated in pre-employment exercises for prospective employees who were to be employed as full-time trainers for the organization, which included 2 CBT exercises, a micro-teaching Olufunmilayo Feyi-Sobanjo 1

Fountain Dynamic Group February 2010 — January 2020 presentation and oral interview.

Wrote submissions to nominate members of staff for training programs organized by the professional bodies they belong to, including the costing for the participation. Designed Evaluation forms to assess the performance of External Contractors, Consultants and employees

Successfully persuaded management to replace 3 keyboards in 3 divisions in the Directorate of Admin. & HR, with ergonomically-designed keyboards. Filed paperwork, sorted and delivered mail, and maintained office organization. Drafted copy for documents and internal memoranda

Supported efforts to optimize employee engagement, diversity and inclusion to enhance performance management and retention.

Maintained relationships with personnel using strong collaboration and teamwork skills. Assisted human resources and recruiting teams by planning recruitment related events. Worked with HR team to coordinate company events.

Acted as staff member advocate, encouraging and supporting the HR team to identify and resolve conflicts.

Improved office efficiency by effectively managing internal communications and correspondence. Admin. and Student Services Co-ordinator

Managed and coordinated the student life cycle from pre-enrollment to graduation. Provided guidance and information to prospective students about programs, fees and the admission process

Processed student application forms.

Provided guidance and information to existing students about program schedules, registration, examination schedules and other relevant information. Served as a liaison between the students and senior management. Coordinated orientation programs for students.

Maintained a database of student information in order to generate reports to management as required. Coordinated seminars for students.

Responded to and addressed student queries.

Prepared student invoice, fee plans and collected student fees and recorded the collection of fees in the appropriate database.

Coordinated student examinations and the release of their results. Kept students up to date on relevant information.

Maintained stationary and office supplies such as examination booklets and textbooks. Provided Support to students in completing all necessary requirements for graduation. Ensured the compliance of a range of policies and procedures in line with the institutions standards. Made recommendations for staff recruitment, performance evaluation, training, work allocation, supervision and problem resolution.

Provided assistance to students on admissions, registration, commencement and graduation. Facilitated the communication between students and the institution. Maintained office filing system and supplies.

Olufunmilayo Feyi-Sobanjo 2

BSc in Information & Communication

Sciences and Technology

June, 2002 — May, 2006

MSc in Business Information Systems September 2007 — February 2009 MEd in Education January, 2012 — March, 2016

MSc in Managerial Psychology January 2020 — April 2022 Collaborated in timely processing of billing and accounts receivables. Monitored and directed incoming mail and prepared outgoing mail Recruitment and supervision of staff

Resolved issues through active listening and open-ended questioning. Developed and implemented office management procedures to increase team productivity and accuracy. Hired, managed and developed staff, established and administered salaries for staff. Monitored front areas so that questions could be promptly addressed. Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Organized spaces, materials and catering support for internal and client-focused meetings. Oversaw appointment scheduling and itinerary coordination for both clients and personnel. Delegated tasks to administrative support staff to organize and improve office efficiency. Improved customer satisfaction scores through application of superior conflict resolution and problem- solving skills.

Supervised the administrative team members and provided constructive feedback, resulting in higher morale.

Achieved specific team objectives.

QUALIFICATIONS

Certified International Professional Manager (International Professional Managers Association, UK.) EDUCATION

Catholic University College of Ghana

Graduated with Second Class Honours (Upper Division) University of East London

Graduated with Merit

Open University of Malaysia

Graduated with Merit

UNICAF University, Zambia

INTERESTS

Olufunmilayo Feyi-Sobanjo 3

Music, Reading, Debate, Documentaries, Insightful Discussions, Learning and Research REFERENCES

Available upon request.

SKILLS

1. Administrative Support (80%)

2. Conflict Resolution (65%)

3. Records Management (60%)

4. IT Proficiency (70%)

5. Proficiency in Microsoft Office (including Microsoft Word (70%), Excel (50%) and PowerPoint (60%)) 6. Verbal and Written Communication (80%)

7. Interpersonal Relations (70%)

8. Emotional Intelligence (70%)

9. Critical thinking and analysis (70%)

10. Creative Problem-solving (70%)

11. Telephone and Email Etiquette (70%)

12. Planning and Coordination (60%)

13. Data Entry (60%)

14. General Admin. & Management (60%)

15. Recruitment (60%)

16. Editing (60%)

17. Understanding of Human Resources (65%)

ACCOMPLISHMENT

Hostel Representative - Catholic University of Ghana (2003-2004) Organizing Secretary of the Student Representative Council - Catholic University College of Ghana VALUES

1. Creativity

2. Autonomy

3. Team work

4. Balance

5. Respect

6. Kindness

7. Making a difference

8. Variety

9. Integrity

10. Authenticity

WORKSHOPS ATTENDED

Olufunmilayo Feyi-Sobanjo 4

1. Neuro-Linguistic Programming Level 1 Class (Nov. 25 - Dec. 1, 2019 - Olusola Lanre Coaching Academy) 2. Family Systems Engineering Certification - (March 13 - 17, 2017 - Centre for Sex Education & Family Life) 3. Management Succession Plan (MSP) - (2009 by the Institute of Chartered Accountants of Nigeria (ICAN)) 4. Basic Banking Course (September 4 - 7, 2006 by the National Banking College, Accra, Ghana Olufunmilayo Feyi-Sobanjo 5

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