Customer Service Representative

ROSE M. HENRY

*** ******* ** ***** ***. *

Poplarville, MS 39470

Phone: 601-***-****

Email: adptzl@r.postjobfree.com

SKILLS

Driven, Energetic, Fast learner, Organized and a team player. Able to maintain a high level of professionalism. Very detailed oriented accelerated customer service skills.

EXPERIENCE

2020-2021 Blueberry Hill Senior living Home. Poplarville,MS

Certified Nursing Assistant

■Attended daily living and safety needs of as many as fourteen residents each shift.

■Kept residence comfortable with necessary supplies in reach.

■Handled home management tasks such as laundry, meal preparation and bed making.

2012 - 2016 Safe Card Services Inc. Cheyenne, WY

Call Center Customer Service Representative

■Answer customer questions about policies and procedures with a friendly and knowledgeable approach.

■Followed up all interaction and customer transactions.

■Maximized satisfaction by anticipating needs and consistency offering expert support.

■Protected customer and company information with strict use of established security procedures.

2003 - 2014 Armadillo Express. Cheyenne, WY

Call Center Customer Service Representative

■Employed empathetic approach to maximize opportunity, to build reports with customers and actively listen to their needs.

■Demonstrated quality service standards consistently when responding to requests.

■Handled basic account updates procedures and common requests to maintain curren system information.

EDUCATION

1999–2000 Laramie County Community College Cheyenne,WY

■Office Management

■Certification Of Completion.

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