Gloria Addison Resume

**** ****** ******,

Baltimore, MD 21224

Cell phone 619-***-****

OBJECTIVE: Customer Service Specialist. Experience of 31 years of customer services and administrative skills to advance the business organization.

Software Microsoft Office, Excel, WordPerfect Eight

Equipment 10 Key adding machine, IBM Computers

Skills Tying Instructor

EXPERIENCE:

Phone Agent for independent contractor worked on Maryland Department of Labor Unemployment Insurance. Worked call center in assisting claimant in filing unemployment insurance. February 15, 2021 to December 31, 2021.

Customer Service Specialist, April 1, 2008 to August 30, 2019

Franchise Tax Board, 7575 Metropolitan Drive, Suite 201, San Diego, CA 92108.

Collect tax liability balances for taxpayers & corporations. Analyze taxpayer account; prepare cash reconciliation report & monthly summary report.

Office Technician, September 1, 2005 to 2008

Department of Justice, Office of the Attorney General 110 West A Street, San Diego, CA Processed court document onto Prolaw computer system. Opened direct appeal cases.

Program Technician II, November 1999 to August 2005.

California Department of Social Services, San Diego, CA.

Reviewed incoming reports to assure that all purchased exams and ancillary test were completed. Made sure appropriate invoicing procedures are followed on payment issues. Determine appropriate vendor to conduct consultative exams. Opened and develop initial cases for field claims.

Office Assistant Typist, June 1995 to 1999

R.J. Donovan Correctional Facility, San Diego, CA

Transcribed inmate history information onto computerized summary sheet. Scheduled inmates for transportation to appropriate state prisons. Operated the California Law Enforcement Terminal System and Offender Base Information System. Delegated work assignments to clerical staff, as well as, completed daily supervisory reports.

Seasonal Clerk, March 1993 to 1995

State of California, Employment Development Department, San Diego, CA

Responsible for 90-day follow up job retention reports for GAIN clients. Provided job placement assistance to clients. Updated job applications on the computer. Processed unemployment claims.

Contingency Clerk, January 1992 to 1993

Georgia Department of Labor, Augusta, GA

Provided customer services to job applicants. Updated job application on the computer. Generated a daily employment listing for the public community.

EDUCATION: B. S. Business Administration, South Carolina State College, December 1984

Completed one semester class, Introduction to Paralegal,

June 2008 Cuyamaca Community College, El Cajon, CA.