****CAJO****

$** (for remote data entry)

Catherine Jones

***** ****** ****** *****, ******, TX 77373 adptok@r.postjobfree.com 504-***-****

Information Technology and Administrative Support

Summary

10+ years Systems Support

10+ years Administrative Support

10+ years Information Support

7+ years Data Entry Operator

10+ years Customer Service

Self-motivated; High integrity and work standards.

Technical Skills

Proficient in Microsoft Office 2003/2007/2010, 2013, 2016; Windows Server 2003/2008, Windows 7/ XP/2000, Active Directory (AD), NT, Cisco, Avaya, and ShoreTel Phone System, VOIP, VPN, VDI, Epic Hyperspace, Epic TDR, Imprivata rollouts. Dragon, VPN, Citrix Bomgar Remote access, Cerner, EDM, Nextgen, FMS, Synapse, and RAS, and Anasazi. Networks LAN/Wan, SQL. Ticketing systems: ServiceNow, Remedy, HEAT- Front range and excellent communication skills.

Experience

Customer Service Specialist I Blue Cross Blue Shield\Mindlance Houston TX[ Houston, Tx Aug. 20201 – Present

HMIS Specialist Humana\LanceSoft Houston, TX } July 2021 to Aug 15, 2021

Verify Employment Verify Credentials, Onboard employees

Data Entry Specialist Client: The Harris Health Center, Houston, TX May 2021 to July 2021

Convert data from Anasazi to EPIC, includes insurance verification and other pertinent information that needs further verification.

Unit Secretary Encompass Health, Katy, TX December 2020 to May 2021

Unit Secretary LCMC Health, Orleans, NE April 2018 to September 2020

Maintain patient information in EPIC for admissions and discharges.

Print patient census, stock tubes for blood specimens, assign spectra link phones, maintain patient location board, schedule procedures, maintain patient call log, enter pharmacy information.

Call rapid responses, print consents for Physicians.

Contact Physicians, X-ray and EKG Techs for test or consents for nurses.

Assent charges, assist visitors, maintain fax machines, and order supplies.

Print patient armbands, work excuses, etc.

Pick up telemetry monitors, fax census, answer call lights, enter charges.

Maintain floor stock, office supplies, floor linens for patient rooms

Client Service Specialist LCMC Health, New Orleans, LA October 2016 to February 2018

Provide technical support on end user's device hardware, Install and troubleshoot end user's device including desktops and laptop systems. Provision accounts in AD; Clinical applications, maintain passwords, data integrity and file systems security for end user device environment. Physician profile maintenance.

Facilitate Medical Interface, daily, weekly, monthly backup.

Create and disable Active Directory (AD) Accounts.

Prep charts for Epic Support install EPIC Hyperspace and TDR for EPIC rollouts. Provided access, created accounts in AD for users. Establishing drive accessibility to users.

Verify communication interface (SQL). Responsible for 1st call resolution and taking and documenting user tickets in (SNOW).

Resolve any issues within the established service level agreement time.

Run OPS reports. Entered billing corrections for patient accounts. Lead on project for EPIC.

Specimen Processor/Data Entry Specialist Quest Diagnostics, New Orleans, LA October 2000 to March 2017

Process specimens verify patient information, specimen count and coding per requisitions. Enter data into Power share and IIDA.

Administrative Assistant/Data Entry Specialist Office Teams, New Orleans, LA August 2014 to October 2016

Various positions providing administrative support to different companies.

Work in the medical community setting up equipment and installing applications on workstations.

Work with customers as convention center attendee, provide technical support, cashier, and event specialist.

Workstation Analyst United States Department of Entergy, New Orleans, LA August 2013 to August 2014

Multi-task by navigating multiple applications, interacting with the customers, and document customers' incident descriptions and resolutions in the Help Desk service application.

Status and follow-up with customers regarding completion of required work.

Assist customers via automatic call distribution system, incoming e-mails and walk-up service for the Help Desk.

Analyze, troubleshoot and verify reported issues.

Resolve tier 1 calls on the phone with the customer within a reasonable timeframe.

Create incidents to address all customers' inquiries, issues, and requests, in the Help Desk service application.

Document incidents with a detailed description and resolution in the incident (ticket) tracking application.

Create and assign work orders to service groups for required processing/resolution.

Collaborate and cooperate with team members and other organizational groups.

Provide support when required for installation of software, hardware, desk side visits, and video conferencing tasks along with creating/modifying written documentation.

Detect and document trending of environment issues.

System Support Analyst City of Houston, Houston, TX April 2007 to August 2012

Perform complex work in the design, installation, operation, maintenance and repair of computer hardware, software, and network and data communications equipment remotely and locally. Maintain logs of jobs performed via ticket tracking system.

Organize and managed by HEAT activities.

Create and maintain accounts on AD.

Assist with the integration and cleanup project of the NT to AD directory.

Create training materials and screenshots for PowerPoint presentation to be issued to departmental personnel.

Obtain bids from vendors for purchase of new software.

Use MS Word and Adobe Professional to create forms for security accounts and procedures.

Provide server support, security permissions, group access, VPN and Net Motion support.

Attend continuing education classes to maintain highest level of best practices and knowledge.

Information Systems Specialist City of New Orleans, LA June 1981 to October 2005

Work with Directors and mid-management staff to provide administrative support by creating letters, memorandums and reports.

Schedule meetings, on the calendar in outlook, for conference rooms. Perform all administrative duties.

Type proposals for funding to be administer by City Government.

Create and maintain database to provide accurate information for occupied, vacant and uninhabitable properties.

Assist Hearing Officer with meeting with citizens in reference to housing violations.

Design and produce database access for department. Scheduled computer classes for employees.

Process liens and permits and created motions for council hearings.

Assist in the registration for SEAL conferences held annually for Housing Inspectors in the State of Louisiana.

Attend technical conferences, seminars and continuing education classes

Install, modify and make minor repairs to microcomputer hardware and software systems.

Education

AS in Criminal Justice Delgado Community College, New Orleans, LA 2001

Skills

Microsoft Office 2000-2016 (10+ years) Excel, Word, PowerPoint; Windows 10, Data Entry, Cisco Phones, etc. (10+ years)

Customer Service (10+ years) Reception/Admin (10+ years) Filing (10+ years) Billing (6 years) Scheduling (2 years) Training Typing/10 Key Data Entry Accounts Receivable Hospital Medical Terminology Insurance Verification Transcription

Software/Help Desk troubleshooting AD SCCM VoIP DNS LAN VPN Tech Support Desktop Support Service Desk

Certifications Licenses

A+ Certificate CPR, April 2019 to April 2020

Driver's License TWIC Card, October 2017 to October 2023

Assessments

Electronic Medical Records Knowledge — Proficient, January 2019

Measures a candidate’s knowledge of EMR data and associated privacy regulations, as well as best practices for EMR use.

Full results: Proficient

Verbal Communication — Proficient, January 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Contact this candidate