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Resume’

Obono, Martin Martin Jr.

August **th, 1975 – Male

Phone: 214-***-****; Email: adpth8@r.postjobfree.com 1700 W. Frankford Road, Apt 2220 Carrollton, Texas 75007 Personal Synopsis

Highly developed cognitive, communication, leadership and interpersonal skills. Sustained commitment to business and enterprise matched by the possession of a Bachelor of Science degree in Economics. Trust-inspiring, trust-worthy, proactive, emotionally stable, self-motivated, confident and amiable personality. A sound team player with requisite self-discipline required to achieve individual and corporate goals. Objective

Areas of Expertise

• Excellent Customer Service

Skills

• Analysis and Judgment

• Terminal Digital Order

(TDO) & EPIC Filing

• Curbing the incidence of

client Attrition rate

• Delinquency Management

and Control

• Strategic Planning

• Business Development

• Product Mix Development

Workplace Competencies

To occupy a management position in a dynamic, fast-growing Organization, where I can contribute my quota to the positive development of the Organization.

Managing Resources

• Effective Time Management

• Financial Management

• Materials, Equipment and Facilities Management

2

• Manages Human Resources

Information Skills

• Acquires and Evaluates Information

• Organizes and Maintains Information

• Interprets and Communicates Information

• Uses Computers to Process Information

Interpersonal Skills

• Acts as a Team Leader

• Participates as a Team Member

• Teaches Others

• Serves Clients / Customers

• Exercises Leadership

• Negotiates to Arrive at a Decision

• Works with Cultural Diversity

Systems Knowledge

• Understands Systems

• Monitors and Corrects Performance

• Improves and Designs System

Using Technology

• Selects Technology

• Applies Technology to Task

• Maintains and Troubleshoots Technology

Skills/Core Competencies

• Impressive Negotiating Skills

• Enhanced Customer Service Oriented Skills

• Excellent Multi-Tasking Skills

• Great Team Player

• Active Listening Skills

3

• Self-motivated with a strong attention to detail

• Strategic Planning / Business Development Skills

• Performance Management skills

• Outstandingly Communicative, Writing, Editing and Analytical Skills.

• Excellent use of English Language

• Proficient in the use of Computer Software Applications (including MS Word, Outlook, Excel, PowerPoint, SPSS and Survey Monkey). Proprietary Software Programs:

• MedHok Fusion

• SharePoint

• Sales Force

• Axxess Home Health Software

• EPIC Software Filing for Terminal Digital Order (TDO)

• Clinical Authorization System (CAS)

• AS400 (RX Claim)

• People Safe

• Possesses qualitative and quantitative research skills. Experience

2019 till date: CVS Health, Richardson, Texas

Consultant, Clinical Services Med D (PA Admin)

• Responsible for ensuring that any changes to Med D CD&A systems, processes, letters, workflow, and business change requests are appropriately completed.

• Ensures that clients, members and internal colleagues have CMS (Centers for Medicare & Medicaid Services) compliant tools that allow for complete and accurate processing of CD&A cases.

• Works with account teams, implementation managers, business requestors, and/or the UM (Utilization Management) Development/Medical Affairs teams to ensure that business intent is appropriately interpreted and then configured correctly and tested in the operating system.

4

• Research and solve complex problems, perform root cause analysis, provide feedback and solutions for meeting project plans and monthly/quarterly release timelines.

• Accountable for the process/task to be completed appropriately, consistent with the request intent, and on time. 2017 - 2019: CVS Health, Richardson, Texas

Rep. III, IT Clinical Services Med D (PA Admin)

• Responsible for the integrity of the prior authorization system use for Medicare Part D Coverage Determination and Appeals.

• Acts as the project leader and subject matter expert on the Prior Authorization (PA) Admin team for challenging and highly visible client implementations.

• Configuring Utilization Management (UM) requirements into the PA system.

• Working closely with Medical Affairs, Specialty, PA Admin and other internal teams to ensure that utilization management criteria, decision trees and drug lists are loaded and functioning properly. 2016 – 2017: Aerotek / CVS Health, Richardson, Texas Pharmacy Technician Trainee (CVS Health, Prior Authorization (PA) Commercial Department)

• Prior Authorization (PA) Representative

• Handles inbound calls requiring Prior Authorization for patients’ medications/drugs from the Medical Doctor’s Office.

• Make outbound calls to the Medical Doctor’s Office in relation to patients’

Prior Authorization.

• Handles offline (Fax) work requiring a Prior Authorization for patients’ medications/drugs.

• Handles ePAs (Electronic Prior Authorization).

• Trained in Medicaid Data Entry Prior Authorization.

• Trained in CVS Caremark – SilverScript STARs Innovation Mini-Test: 30-90

Program – Outbound Follow-Up Call to MDO and Fax Presentation

(Med-D)

5

2015 - 2016: Parkland Hospital / Southwest Solutions Group (SSG) Irving, Texas

Non Clinician / Health Records Management Officer

• Non clinical, Health Records Management

• Scans patients Medical Record Number (MRN) into data base

• Resolves and sorts faulty patient files and reconciles them.

• Ensures that patient files are in the proper Terminal Digital Order (TDO) within the EPIC Filing context

• Upload and download patient files into system

• Resolve issues emanating from wrong patient file volumes and MRN.

• RATED MOST VALUABLE PLAYER (MVP) out of 200 staff members.

(Please See Comments on the MVP Award by Manager on the last page)

2014 – 2015: Pinnacle Health Services, Inc. Murphy, Texas Office Manager

• Office services supervision by organizing office operations and procedures; controlling correspondence with prospective and existing clients; reviewing and approving supply requisitions as wells as designing filing systems; assigning and monitoring clerical functions. Liaise with Doctor’s office in respect to customer needs and satisfaction. Conducts customer satisfaction surveys and also conduct interviews and facilitates hiring, ensures performance optimization, performs every other duty needed to ensure the smooth running of the office and other tasks and duties that emanates from the Administrator’s Office as assigned.

• Data Entry & Computer Support.

• Facilitates the Entire Office Communications System.

• Provides Effective Communication between Patients/Families, Team Members & Other Health Care Professionals as well as Maintains Confidentiality.

• Scheduler.

• Maintains Personnel Files.

• Office Manager.

• Performs Other Duties as Required.

6

2007 - 2012, LAPO Microfinance Bank Ltd Lagos, Nigeria Research Officer, (Strategy and Business Development Unit)

• Monitors and evaluates customers’ non repayment and attrition trends.

• Formulate and implement market research

• Conduct feasibility studies for new branches

• Developing new strategically competitive Products to meet Organization’s response to competition and product mix challenges, as well as meet client satisfaction.

• Evaluates Customers non repayment incidence and proffers ways to ameliorate it.

• Monitors the customers’ Progress out of Poverty Index (PPI), using the National Poverty Line as a means of identifying the loopholes of how loan repayment can be met after being accessed.

• Conducts Loan impact assessment.

• Conducts Monitoring and Evaluation for subsidiaries and the entire LAPO MFB system.

• Conducts Impact Assessment for selected branches and analyzes impact data.

• Conduct surveys; collate data and analyses data for LAPO’s Partners.

• Monitors financial and non-financial indicators in LAPO MFB’s budget.

• Compiles the monthly non-financial indicators for LAPO Group.

• Other duties that may stem up from the Managing Director’s Office. 1997 – 1999, Male Responsibility and Reproductive Health Project (MRP) Calabar, Nigeria

Field Officer

• Collates and disseminates information from the field to Principal Investigator.

• Receive and review field reports and maintains follow-up.

• Organizes Focus Group Discussions (FGDs) for the target group of the communities where the project operates.

• Analyzes Qualitative and Quantitative Data from FGDs 1996 - 1997, Nigerian Guinea Worm Eradication Program (NIGEP/Global 2000) (A President Jimmy Carter Sponsored Initiative) 7

Industrial Trainee Staff

• Administration of questionnaires and analyzes results.

• Visits endemic communities with guinea worm prevalence and train victims on how to prevent as well as curb its incidence. 2004 – 2005, Ministry of Information (National youth Service Corps, NYSC Gusau, Nigeria

• News Reporter for all Federal Establishments in Zamfara, for the Zamfara State owned “Souvenir” Newspaper (NYSC).

Education 2018- 2019, El Centro College, Dallas – Dallas County Community College District (DCCCD)

• Supervisor Certificate Program (Fast Track)

1998 – 2002, University of Calabar, Calabar, Nigeria

• B.sc Economics

1995 – 1997, University of Calabar, Calabar, Nigeria

• Diploma in Applied Economics (DAPE)

1993

• The West African Examination Council (GCE) Lagos, Nigeria Professional

Qualifications/Certificates

2015

• Massachusetts Consultant Certificate for Ambit Energy Massachusetts, USA (March 30th, 2015)

2012

Certificate of Completion, Lagos, Nigeria

• Bullet Proof Manager Training Series by Crestcom International, LLC Colorado, USA.

8

Certifications

2009

Certificate of Participation on the Essentials of Leadership Benin, Nigeria

• Philips Business School (PBS), Lagos, Nigeria.

1990

Federal Ministry of Employment, Labor and Productivity, Nigeria.

• Trade Test Certificate of Competence, (General Fitting), 2018

Council for Six Sigma Certification (C.S.S.C.)

• Six Sigma White Belt Certification, May 30th, 2018

• Six Sigma Yellow Belt Certification, June 5th, 2018

• Six Sigma Green Belt Certification, June 19th, 2018 Extracurricular

Activities

• Secretary General, Men of Valor Fellowship (RCCG, Chapel of Glory, Richardson, Texas) 2013 to Date.

• Financial Secretary, Men of Valor Fellowship (RCCG, Chapel of Glory, Richardson, Texas) 2013 to Date.

• Head, Technical Unit, RCCG Chapel of Glory, Richardson, Texas. 2013 to Date.

• Website Administrator for RCCG Chapel of Glory, Richardson, Texas. 2013 to Date.

• Director of Strategy & Sustainability Echoes of A Kora (An African Elementary School Project) New Jersey, USA. 2013 to 2016.

• Marketing Consultant, Ambit Energy, Texas, USA 2015 to 2016.

• Sports Editor (NYSC Editorial Club Zamfara State, 2004 – 2005).

• Secretary, Drug Free Club, National Drug Law Enforcement Agency

(NDLEA), NYSC Zamfara State, Nigeria 2004 – 2005.

Hobbies and Interests

• Reading

• Traveling

• Music

• Researching, Learning & Teaching

• Meeting New People

References:

9

1. Pastor Joseph Ukuku

Head Pastor, RCCG, Chapel of Glory

990 N. Bowser Road, Suite 700

Richardson, Texas 75081

Phone: 214-***-****

E-mail: adpth8@r.postjobfree.com

2. Anna Stratton, CDIA+, BPMp

Director, Information Management Services

Direct: 214-***-****

E-mail: adpth8@r.postjobfree.com

www.southwestsolutions.com

Comments from the MVP Award by Manager:

From: Anna Stratton <adpth8@r.postjobfree.com> Date: Tue, Jun 28, 2016, 5:12 PM

Subject: MVP Award

To: adpth8@r.postjobfree.com <adpth8@r.postjobfree.com> Hi Martin,

I actually found the comments from the MVP award. See below. You will always be our MVP!

“Martin Obono Jr, personifies the MVP. ALWAYS willing to do whatever is needed, with a great attitude and a genuine respect for the team and the project. He is also proactive about bringing in ideas or alerting us to items that they notice that may be an issue. Martin always has a great work ethic, willing to do whatever is needed. Always pleasant and personable and is able to relate to all team members in a personal and professional manner. We’re honored to have Martin as a key part of our team.”

Kindest regards,

Anna Stratton, CDIA+, BPMp

Director, Information Management Services

Direct: 214-***-****, Email: www.southwestsolutions.com

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