Jan **** - Current

Rancho Dominguez, ca

Jul **** - Jan 2011

Long Beach, ca

Sonia Caballeros

Professional Summary

Highly experienced Dispatcher industry professional accustomed to dispatching crews and organizing work schedules to meet customer needs. Able to efficiently coordinate work and make adjustments based on changing priorities. Excellent customer service and problem-solving abilities.Proven skills in schedule and work order management developed over a 15-year Dispatching career. Highly organized multitasker skilled at managing communications and maintaining records.Hardworking Dispatcher focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.

Skills

Relay work orders Schedule work crews

Coordinate services Handle communications

Verbal communication Problem-solving

Attention to detail Multitasking

Customer oriented Bilingual English/Spanish

Experience

Dispatcher

AT&T

Scheduled and dispatched workers and service crews to handle service and repair needs. Relayed work orders and messages to and from supervisors and work crews using cellular and radio networks to keep everyone on the same page.

Organized daily assignment and run schedules for individuals and crews. Determined the type and amount of resources required based on the specifications outlined in the work order.

Monitored personnel in the field to maintain location knowledge and provide ongoing support. Managed all communications across the Southern California territory. Satisfied customers every day with fast, friendly, and knowledgeable support for their needs. Collaborated well with team members to carry out daily assignments and achieve team targets. Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.

Reviewed activities regularly to identify opportunities for improvement. Dispatcher

ISS

Monitored personnel in the field to maintain location knowledge and provide ongoing support. Scheduled and dispatched workers and service crews to handle service and repair needs. Organized daily assignment and run schedules for individuals and crews. Relayed work orders and messages to and from supervisors and work crews using cellular and radio networks to keep everyone on the same page.

Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.

Managed communications between team members, customers and vendors to keep operations efficient and successful.

13612 Earlham Dr, Whittier, ca 90602

adptg6@r.postjobfree.com

562-***-****

Jun 2005 - Mar 2009

Rancho Dominguez, ca

Jan 2004 - May 2005

Monterrey Park, ca

Dec 2002 - Dec 2003

Pomona, ca

Whittier, ca

Whittier, ca

Dispatcher

Connect Television

Relayed work orders and messages to and from supervisors and work crews using cellular and radio networks to keep everyone on the same page.

Monitored personnel in the field to maintain location knowledge and provide ongoing support. Reviewed activities regularly to identify opportunities for improvement. Managed communications between team members, customers and vendors to keep operations efficient and successful.

Collaborated well with team members to carry out daily assignments and achieve team targets. Dispatch Team Supervisor

Rivera Chang Transportation

Met targets consistently by working hard and with strong attention to detail. Managed communications between team members, customers and vendors to keep operations efficient and successful.

Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.

Protected business from unnecessary liability by carefully following security and safety standards. Determined team targets and implemented plans to achieve goals at individual and group level. Reviewed activities regularly to identify opportunities for improvement. Conducted safety meetings for bus drivers and dispatch team, for the safety of the customers. Field Supervisor

R&D Transportation

Monitored fieldwork progress and drafted operational reports. Viewed data and research collected and maintained compliance with quality standards and practices. Filed records to keep system efficient and information organized. Protected business from unnecessary liability by carefully following security and safety standards. Helped managers improve area operations by sharing customer feedback and contributing new ideas. Conducted safety meetings at Transportation Facilities and program sites. Ride alongs with drivers to observe routing issues and to monitor progress on any issues. Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.

Met targets consistently by working hard and with strong attention to detail. Education

Business Administration

Rio Hondo College

Did go to college for a year to start in the field of Business Administration but never finished my degree. Diploma: Banking Occupation

La Sierra High School

Learned how to use a register machine, learned about currency, how to identify counterfeit money, etc.

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