Heather Townsend

**** ********* **. ***.*** San Angelo, Texas 76904 Main: 325-***-****

adptdg@r.postjobfree.com

Summary:

Seeking a future within a Company that supplies stability, growth and with positive earning potential. I have 13+years of Customer Service and General Management Experience to contribute along with being able to work with and within a diverse group or environment. I'm a fast learner, highly motivated, with a positive attitude.

Qualification:

Customer Service/ Sales Associate/ Cashier

●Received payment by cash, check, credit cards, vouchers, or automatic debit.

●Issued receipts, refunds, credits, or change due to customers.

●Received Incoming Calls / Assisted with Work Orders and Dispatched Technicians

●Assisted customers through responding and resolving customer requests and concerns.

●Established or identified prices of goods, services or admission, and tabulate bills using. calculators, cash registers, or optical price scanners.

●Greeted and assisted customers entering establishments.

●Answered customers' questions, and provide information on procedures or policies..

●Processed merchandise returns and exchanges.

●Maintained clean and orderly areas, daily general cleaning duties

●Stocked shelves, and marked prices on shelves and items..

●Excellent written and verbal communication skills.

●Ability to develop strong customer relations.

●Extensive phone/ multi line Operations

●Filing, Organization of Lobby, Front and Back Office

●Experience with in utilization of all Office Equipment and Maintenance

●Typing speed maximum of 45 wpm

Supervisor

●Provided daily customer service, greeted and assisted customers as well as Upper Management and fellow staff members.

● Responsible for immediate daily responses on customer inquiries and complaints.

●Supervised employees engaging in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

●Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

●Inventory stock, Received and Reordered when inventory drops to a specified level.

●Hire, train, and evaluate personnel in sales or marketing establishments .

●Assign employees to specific duties.

●Enforce safety, health, and security rules.

●Examined merchandise for correct pricing and evaluated displays and advertisements.

●Scheduling.

●Plan budgets and authorize payments and merchandise returns.

Employment History

Sitel Corporation. Customer Service Rep.

Apr. 2018 - Dec. 2020

West Coast Convenience. Cashier / Clerk

Dec.2017 - Apr.2018.

Papa Murphy's. Crew Member. Feb.2017 - Nov.2017

Subway. Supervisor. Jan.2016 - Feb.2017

G6 Hospitality. Guest Svc. Rep. July.2015 - Jan.2016

Shell Gas Station Service Attendant. Feb.2014 – June.2015

In Home Supportive Svc. In-Home Care Provider. Apr.2005 – Jul.2015

Div. Of Welfare /Human Svc. C- Wep/ Intern. Oct.2013 - Feb.2014

Burlington Coat Fac. Customer Svc.Mngt. Feb.2012 – Aug.2013

Olive Garden. Head Hostess. Oct.2011 - Jan.2012

Metro P.C.S. Customer Service Rep June.2010 – Sept.2011

McDonald’s Shift Manager. May.2007 – Oct.2009

Education:

Chester Adult School, Compton CA GED, 1999

So.California Regional Occupational Center. Torrance, CA

Office Technology, 2001

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