Administration Manager

MAMTHA D’SOUZA

Administration Manager

Experienced Office Management and Administration

Professional with 18yrs of experience optimizing

productivity, efficiency and service quality across various environment and supporting work of high-

achieving Executives.

Email: ***********@*****.*** Mob: 009**-**-******* LinkedIn: https://www.linkedin.com/in/mamtha-dsouza-04662963/ AREAS OF EXPERTISE

Office Administration Organization skills Travel Coordination Written & Verbal Communication

Computer Skills

Prioritization

Calendar Management

Schedule Meetings

Team Work

CAREER PROGRESSION

ADMINISTRATION MANAGER (Sept 2021 – Till date)

Alich Real Estate Brokers LLC

Proven Job Roles

• Independently handling the administration of the entire office.

• Renewal of Trade license, Establishment Card, Post Box, Rera Certificate, Broker Card.

• Scheduling meetings, preparing agenda and minutes of the meeting for the board.

• Applying employment visa, renewal of visa of staff.

• Maintaining DMCC portal

• Personalized File Management (Personal documents, tenancy contracts)

• Manage Email and Screen calls received for Board of Directors.

• Make travel arrangements for the Directors,

• Pay utility bills and handling Petty cash.

• Reconciling credit card payments for Directors

• Applying for the UK, US, Canada, Schengen, Saudi and India Visa’s for the BOD’s and maintaining records of the same.

• Hotel bookings for the Director’s relatives.

• Liaison with insurance companies for the medical insurance of Board of Directors,

• Follow up for Medical claims for the reimbursement.

• Car -Maintaining electronic and hard copy filing system for all the cars registered under company and personal name of the Directors and then follow the procedure to renew the Mulkiya’s & insurance.

ADMINISTRATION SECRETARY (FEB 2021 – JUNE 2021)

Alpha Technical Middle East, Sharjah

Proven Job Roles:

• Reporting to Chairman & Director

• Initiating New License procedures of DED Mainland Responsible for overall administration of the office Maintaining of Accounts

• Liaising with Bank

• Initiating of New Bank accounts

• Review and finalize tentative office

locations Preparing reports

• Recruiting staff.

EXECUTIVE SECRETARY (JUNE 2002 – MAY 2019)

Harco Marketing & Trading, Jebel Ali Free Zone, UAE. Proven Job Roles:

• Handled effective administration of the entire office.

• Worked closely with top management to maintain optimum levels of communication to effectively and efficiently complete projects, initiate new projects assist in various processes. Arranged successful conferences, including associated travel for all attendees, facilities and support services

• Interacted with vendors, and professional services personnel to receive orders, direct activities and communicate instructions.

• Maintained office supplies inventory by checking stock and ordering new supplies as needed. Enhanced collaboration between team members by preparing meeting materials and talking clear notes to distribute to stakeholders

• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members

• Organized international and domestic travel arrangements for up to 15 staff members, including all transportation and hotel stays.

• Applied customer feedback to develop process improvements and support long-term business needs.

• Conducted monthly inventories of raw materials and components on work floor. SECRETARY CUM SALES COORDINATOR (APRIL 2000 – APRIL 2002) United Fire Protection, Sharjah, UAE

Proven Job Roles

• Developed team communication and information for meetings.

• Increased customer satisfaction by resolving client issues.

• Handled day-to-day running of administration, insuring high levels of productivity and progression

• Prepared a variety of different written communications, reports and documents to ensure smooth operations.

• Proved successful working within tight deadlines and fast-paced atmosphere. Delivered shipments to customer locations within specific timeframes.

• Served customers in a friendly, efficient manner following outlined steps of service. Created spreadsheets using Microsoft Excel for monthly reporting. FRONT OFFICE EXECUTIVE

United Medical Centre, India (Jan 1998 – Dec 1999) Proven Job Roles

• Answered multi-line phone system with 19 lines and 180 extension and transferred callers to appropriate department or staff member.

• Opened and properly distributed incoming mail to promote quicker response to client inquiries.

• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

• Produced highly accurate internal and external letters and memoranda.

• Increased office efficiency by modernizing document organization systems and effectively implementing database solutions.

• Liaised between clients and vendors and maintained effective lines of communication.

• Maintained office supplies inventory by checking stock and ordering new supplies as needed

QUALIFICATION

Business Administrator 2007

Career Institute Dubai, Accredited by Halifax University London Bachelors of Arts 1993 – 1996

St. Aloysius College - India

Diploma in Secretarial Management 1990 - 1991

Balmatta Institute of Language and Vocational Studies, India Diploma in Computer applications

Typewriting with 62 W.P.M

Diploma in Telephone operations

Personal Details

Nationality : Indian

Marital Status : Married

Driving License : Valid UAE Light Vehicle

Visa Status : Employment Visa

Languages : English, Hindi, Kannada

Co-Curricular Activities & Achievement

Participated in Personality Development programs & Training Attended Transactional Analysis workshop

Work shop on Toast Masters

Training on DMCC labor laws

Training on Real Estate

Reference : Furnished promptly upon request.

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