Frank J. Hill

Bolingbrook, Illinois *****

331-***-**** adptay@r.postjobfree.com

Human Resources Executive & HR Consultant

Employee Relations/De&I Change Management Strategic HR Business Partnering

~ Offering 15+ years in maximizing business operations via proactive people management ~

D

ynamic HR professional with a track record of success in streamlining workflow, optimizing productivity and full service support of healthcare, telecommunications, retail, warehousing and logistics companies. Skilled in cost cutting, budget management, succession planning, and administering major acquisitions/divestitures. Seasoned in data analytics, benchmarking, reporting progress and integrating diversity/affirmative action plans. Passionate in matching individual skill-sets with corporate needs and creating a culture of performance.

Areas of Expertise:

Change Management: McKinsey 7-S Model, QBQ-John Miller, Myer Briggs MBTI,360 Multi-Layer Feedback Team Leadership Shared Services HR/Business Data Analysis Employee Relations/Engagement Strategic Initiatives ADA/FLSA/HIPAA /FMLA/Title VII Laws Project Management Employee/Client Liaison Succession Planning Talent Acquisition/Management Performance Evaluation Diversity Recognition/Rewards Programs Risk Management Conflict Management Discrimination Claims EEOC Position Statements Union Avoidance

Professional Experience

Kaleidoscope Group, LLC. (Full Service HR & Diversity Consulting Firm) Chicago, Illinois

SR. Director Consulting & HR Business Partner 2012-2019

Director of HR Consulting & HR Business Partner 2010-2012

Administer all aspects of client relations, HR planning, portfolio management, business development, Managed

HR Consulting Team (10 FTEs) while engaged at the “Seat of Table” i.e. C-Suite Executives. Oversee, support, and direct client projects including full service HR Generalist support i.e. Talent Management, Employee Relations, Performance Management, and DE&I, and Succession Planning. Major clients include: Comcast/Xfinity, Anthem (AIM Specialty Health Ad Hoc Contracting), AT&T, Alcatel-Lucent, and CDK Global. Collaborate on strategic planning with emphasis on directing Employee Relations Initiatives including Employee Engagement. Support clients through DE&&I planning initiatives while supporting Sale, Ops. Departments.

Key Accomplishments

Benchmarked and directed process streamlining initiatives; launched a comprehensive training interface- scope included a customized online training portal with outside vendors. Successfully consulted Mergers: Nokia & Alcatel-Lucent in 2015-16 and Mckesson/Cardinal Health subsidiaries. Surpassed on-time service deliverables and within projected budget for clients and Hosted and led strategic meetings to expand customer base in Western US markets while maintaining low costs.

State of Illinois (IDHS)-Chicago Read Mental Health Center Chicago, Illinois

Labor Relations/Employee Relations Administrator 2019-Present

Primary responsibilities involve managing Collective Bargaining Agreements (AFSCME, INA, IFEP, et al) within the IDHS and its subsidiary organizations. Led Employee Relations Engagement including EEO/Ethics Investigations Central role involved partnering with Sr. Leadership (“Seat at Administration’s Table”) and Front-line leadership to determine contract violations, UFLP(s) and to settle disputes while managing grievances to resolve them with aim to avoid contract violations and legal exposure. Successfully led Monthly Labor Management Meetings among applicable Unions. Effective Labor Relations involvement discouraged EEO related exposure while promptly responding to regulatory oversight agencies complaints. Effectively partnered with IDHS Labor Counsel for Arbitration Proceedings to minimize and avoid legal exposure.

Key Accomplishments

Effective Labor Relations oversight resulted in no finding of contract violations or Unfair Labor Practices among DHS’ Managers and no grievances where reversed at 2nd 3rd Level or Arbitration while also serving as Chair of Safety Climate Committee to oversee Staff Appreciation Programs for morale boosting efforts. Successfully Designed and initiated DE&I Diversity Equity and Inclusion roll-out for the organization.

Frank J. Hill Page Two

Anthem, Inc., Westchester, Illinois

SR. Director of HR & Associate Relations 2008-2010

Supervised multiple AIM Specialty Health sites (subsidiary of Anthem) across the US tasked with business expansion in partnership with top tier health plans such as Cigna and Blue Cross/Blue Shield. Converted and migrated data from AIM legacy to Anthem systems. Ensured company/state/federal and EEO requirements were fulfilled. Championed development of an HR dashboard to identify and track KPIs. Partnered with upper level management in further defining system goals and ways to drive performance. Worked through large scale acquisitions/divestitures, reclassifying positions, responsibilities and benefits to integrate an incoming workforce.

Engaged with Sr. Leadership and C-Suite Executives i.e. CEO occupying “Seat at the Table” Delegated specific personnel development tasks to a 6-member HR Team, allowing greater “hands on” support and oversight. Implemented awards and performance recognition programs, leading to bottom line improvements which also involved supporting Sales and Operations Departments. Initiated skills improvement programs targeting occupations such as IT Operations Managers, Sales Executives, Referral Specialists, Physicians and Nurses, greatly increasing corporate-wide efficiencies. Leveraged use of the most up-to-date HR and recruiting resources such as Taleo and Fieldglass to bring efficiencies to the recruiting process through methods such as online applications. Administered an engagement survey and multiple action plans to better understand the work environment and employees’ concerns to build morale and productivity. Implemented a “Best In Class” diversity program while creating a Diversity Council to develop processes to promote woman and minority equality initiatives. Aided in training employees in cutting edge clinical and diagnostic interventions with Cardiac Services, Immunology, and Oncology such as “cost-of-care savings” and specialty RX products. Created a more in-depth application process to identify potential liabilities and unqualified prospects, greatly enhancing retention rates.

Key Accomplishments

Surpassed FY 2008 operations gain target 40%, with $100M+ in annual revenue through implementing cost saving initiatives company-wide. Achieved 27% YOY increase in associate engagement survey response rate, recognition by executive management for the most improved rate ever and attained a 40% increase in operations gain target by isolating the lowest 10% of performers and focusing resources on improvements. Implemented the company’s 1st Succession Planning Process, targeting employees that demonstrated key talents for leadership roles.

Office Depot, Inc, Carol Stream, Illinois

Senior Central Region HR Manager 2002-2008

Central Region HR Manager 2001-2002

Hired as a Regional HR Manager, quickly promoted to areas of increased leadership and responsibility, eventually overseeing 2500 employees for the Midwest Region. Slashed $20M+ in yearly operating costs through re-engineering leadership functions, reducing headcount, optimizing resources and cutting waste. Supervised HR Generalists while administering employees performance management initiatives, recruitment, compensation and benefits administration. Authored, distributed and reviewed data from Employee Engagement Surveys, implementing succession planning, talent management programs and HR procedures that greatly reduced turnover for the Western Region.

Boosted morale and productivity while reducing downtime and employee incidents by a team-centered approach to improving workplace conditions, a highly successful Employee Outreach Program and strengthening employee/management relations. Directed risk and liability management functions, ensuring proper procedures for necessary terminations and resolving most issues through win-win negotiations and proper intervention. Served as corporate representative during regulatory agency hearings, protecting company interests and reducing any exposure.

Key Accomplishments

Earned the Distinguished Business Services Division “HR Partnership Award” for excellence in human performance enhancement in the workplace. Leveraged training on Union Avoidance to successfully defeat unionizing attempts; Decertified Teamsters. Attained a record 99.1% on-time delivery performance in collaboration with the Regional Director.

Frank J. Hill Page Three

Lucent Technologies, Inc, Naperville, Illinois

Senior EEO & HR Manager, Midwest Region 2000-2001

EEO & HR Manager, Midwest Region 1996-2000

Led a wide range of EEO and HR duties such as employee training/performance evaluation, workflow

improvements union grievances/avoidance training including CWA Contractual matters and OFCCP compliance

reviews. Maintained a 95% dismissal of external charges via drafting multiple Position Statements regarding

employees' discrimination claims. Co-facilitated Diversity Workshop during Annual Global Diversity Conference

which was well recognized by Executive Leadership. Chaired the Annual EEO and HR Re-certification Program

which received Departmental wide recognition.

Served as key support of the Wireless Business Unit exceeding FY 2000 targets 20%.

Education

Master of Arts ~ Policy and Administration-SSA, In-progress~ Merit Fellowship

University of Chicago, Chicago, Illinois

Bachelor of Arts ~ Public Policy, Minor in Speech Communications

Texas Southern University, Houston, Texas- Honors Scholar Graduate: Cum Laude, Designated University Fellow

Research Cooperatives/Internships

Ohio State University, University of Chicago, Indiana University, Bloomington

Certifications

Mediation & Dispute Resolution, Center for Dispute Resolution

Investigations and Resolving Disputes (Basic & Advanced), Equal Employment Advisory Council

SPHR (In Progress)

Preparing for and Negotiating the Labor Contract, Michigan State University

Business Development/Seminars

ADA for HR Professionals, National Institutes of Law

ADA, FMLA Re-certification, Equip for Equality

Sexual Harassment and FMLA Issues in the Workplace, Seyfarth Shaw Law Firm

Strategies for Successful Prevention/Litigation, Northwestern University

Annual Leadership Forums for Strategic HR Business Professionals, Anthem

Diversity Awareness/Inclusion for HR and Business Professionals, Kaleidoscope Group, LLC.

Emerging Trends in Advanced Diagnostic Imaging, Chicago, Illinois

Professional Affiliations

Society for Human Resource Management

Human Resources Management Association of Chicago

HR Exchange Network

HR Leaders in Chicago

Chicagoland HR Network

Technical Proficiencies

Workday, PeopleSoft, Taleo, Fieldglass, MS Office Suite

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