Fatou Toure’

Phone: 720-***-****

E-mail: adptat@r.postjobfree.com

Objectives

Lead and Motivate an Organizational team of professionals and managers that provide technical support and customer service to Financial client institutions.

Core Competencies

Expresses ideas clearly and concisely verbally and/or in writing.

Takes the lead in setting new business directions, partnerships, policies or procedures.

Quick and effectively solves customer problems.

Notices discrepancies and inconsistencies in available information.

Anticipates possible problems and develops contingency plans in advance.

Quickly identifies the central or underlying issues in a complex situation.

Has an in-depth understanding of competitive products and services within the credit marketplace.

Develops technical solutions to new or highly complex problems that cannot be solved using existing methods or approaches.

Identifying what needs to be done and takes action before being asked or the situation requires.

Skills

Exceptional Customer Support via oral and written communication

Work well independently, as a team and management

Advanced knowledge of MS Word, Excel, Outlook, PowerPoint, LOS Systems and Access

Strong organizational skills

Ability to work on multiple tasks at one time

Excellent problem solving skills

In depth knowledge 401(k), 403b, 457, and IRA accounts

In depth knowledge Payroll processing and Accounts receivable and Payable

In depth knowledge in Processing and Underwriting in the Mortgage industry

Education

Mathematics (1995)

Accounting (2001)

IMST College (Ivory Coast, West Africa)

Pickens Tech

Colorado Christian University 2019-Present

Bachelor’s Degree

Certificate

Certificate of Biblical Studies

Experience

Operations Manager 08/2021-Present

Freedom Mortgage 301 Harper Road Moorestown, NJ 08057

Work closely with the LO/LOA/Underwriters

Lead and mentor team of Corporate and Branch Loan Processors, assigned both onsite and remote

Manage pipeline for distribution of loans and ensure workloads are adjusted as needed

Manage weekly and Daily pipeline calls with Branch, Underwriting and Sales

Review files before assigning to LP to ensure Initial Disclosures are signed and submission notes are entered for LP

Provide daily support to LP

Manage weekly pipeline reviews with LP

Monitor loan submissions for accuracy as needed for quality

Ensure LP’s have their COE dates up to date

Cover LP pipeline as needed

Manage CD reset and red LE’s requests

Support the preparation and compilation of necessary reports for board, management, staff or regulatory agencies

Manage other duties as assigned

Competently review loan files to insure compliance with checklists

Perform accurate and complete input into Point of Sale or Loan Origination system

Manage email communication with borrowers and loan Consultants to request

documentation and set expectations

Request needed documentation from third party sources

Assist the processing staff with other tasks or projects as needed

Coordinate with underwriting to clear any conditions

Coordinate with closing to insure accurate and timely closing

Daily pipeline management to include but not limited to, condition follow up, vendor follow up as well as borrower communication standards are met

Management of processing team, to include, to include performance and communication and compensation reviews in collaboration with other operations Management and Company’s Human Resources

Experience

Loan Processing Manager/ Set Up Team (06/2019-09/2021)

Sr loan processor (2015-2019)

Pulte Group – (7390 S Iola St. Englewood, CO 80112)

Work closely with the LO/LOA/Underwriters

Lead and mentor team of Corporate and Branch Loan Processors, assigned both onsite and remote

Manage pipeline for distribution of loans and ensure workloads are adjusted as needed

Manage weekly pipeline calls with Branch and Sales

Review files before assigning to LP to ensure Initial Disclosures are signed and submission notes are entered for LP

Provide daily support to LP

Manage weekly pipeline reviews with LP

Monitor loan submissions for accuracy as needed for quality

Ensure LP’s have their COE dates up to date

Cover LP pipeline as needed

Manage CD reset and red LE’s requests

Escalate any issues to the Processing Manager

Manage other duties as assigned

Competently review loan files to insure compliance with checklists

Perform accurate and complete input into Point of Sale or Loan Origination system

Manage email communication with borrowers and loan Consultants to request

documentation and set expectations

Request needed documentation from third party sources

Assist the processing staff with other tasks or projects as needed

Coordinate with underwriting to clear any conditions

Coordinate with closing to insure accurate and timely closing

Experience

Underwriter I(11/2013 –10/07/2015) Bank of America

Urban Lending Solutions – (8744 Lucent Blvd Highlands Ranch, CO 80129)

Competently review loan files to ensure compliance with guidelines

Gather required financial documentation and request missing documentation through client

Manage email communication from internal and external sources and respond in a timely, professional manner

Perform accurate and complete input into client systems while adhering to investor guidelines

Determine occupancy status of the property

Calculate borrower’s and co-borrower’s income

Calculate debt-to-income ratios

Determine hardship reason

Perform modification eligibility analysis per investor guidelines

Other special projects as assigned

Other duties as assigned

Senior Loan Processor SunTrust(10/2012 – 05/2013) Bethpage FCU (05/2013-11/22/2013)

Urban Lending Solutions – (8744 Lucent Blvd Highlands Ranch, CO 80129)

Competently review loan files to insure compliance with checklists

Manage email communication with borrowers and loan officers to request documentation and set expectations.

Perform accurate and complete input into Point of Sale or Loan Origination system.

Request needed documentation from third party sources.

Assist the processing staff with other tasks or projects as needed.

Coordinate with underwriting to clear any conditions.

Coordinate with closing to insure accurate and timely closing.

DSCR Advocate (07/2012 – 10/2012)

Urban Lending Solutions (11800 Ridge Pkwy, Broomfield, CO 80021)

Handle executive and regulatory issues on behalf of Office of CEO and President.

Support all business segments and product lines within home loans.

Case review, handling, and researching non-default loan issues.

Responsible for writing and sending customer letters.

Team Lead Technical Support Representative (2007 – 2012)

Great West Life (8515 E Orchard Rd, Greenwood Village, CO 80111)

Provide Plan Administrators support in submitting 401k contributions via website. Including submitting, reformatting and checking the accuracy of 401k contribution reports.

Program internal software to read excel spreadsheets that include participants indicative data.

Manage multiple tasks while supporting in-bound calls. Tasks include: client emails and internal requests.

Provide support to team mates

Manage time cards and Schedules

Contact this candidate