Youth Coordinator Crew Team
Resume:
BLYTHE THOMPSON
Sacramento, CA 95829
Qualifications:
• Skilled in MS Word, Excel, Access, Power point.
• Navigating the Internet and utilizing available resources
• Ability in dealing with confidential materials
• Typing Speed: 50 words per minute
• Great customer service and team leadership skills
•Advance telephone etiquette/training in both outbound and inbound calling
•HIPPA and OSHA Knowledgeable
Work Experience:
Aston Carter (Maximus-CDPHD)
Joan McPherson
California Department of Public Health Covid 19 Hotline
2/1/21 – 8/30/21
Customer Service Representative:
Addressing customer issues and resolving them in a timely and efficient manner.
Interact with customers via phone contact to answer questions and help find solutions.
Support customers by being patient and respectful during phone calls.
Ensure prompt, efficient and courteous customer service.
Maintain reading off of scripts to answer additional questions.
SHELL
10/23/2018-3/10/2020
Kimberly Mudrow
2221 Del Paso Road
Sacramento, CA 95835
Team Member/Cashier:
Managing the cash register throughout the shift ensuring the money stays balanced and customer are assisted in a fast and accurate manner
Stocking products on shelves and making sure the store looks clean and professional at all times.
Ensure prompt, efficient and courteous customer service to store customers, vendors, and staff
Maintain a clean, customer friendly environment in the store and surrounding property
Troubleshoot and resolve car wash related issue as needed
Prepare a shift report at the end of the shift as per company guidelines
Cross and upsell store products and sales to assist in increasing store sales
Additional projects as assigned by store management
Covered California
10/04/17- 2/15/18
Tamika Runner
7405 Greenhaven Drive
Sacramento, CA 95831
Service Center Representative:
• Responsible for customer service in an inbound call center.
• Assisted consumer with completing application in applying for health insurance.
• Assisted consumer with fully enrolling into affordable health care.
• Assisted with compliance by confirming electronic documentation.
•Assisted with terminating/reinstating enrollments for consumer while working with external health networks.
Shingle Springs Tribal TANF Program
11/2011-06/2012
Dennis Hendricks
2030 J Street
Sacramento, CA 95814
Family Advocate I:
• Assist in planning and conducting activities for the families.
• Determined eligibility for clients.
Coordinate with program staff data gathering and data management for accountability and to measure performance of program services.
Assist participants in work ready or educational training and workshops.
Monitored charts to ensure updated information was in place within compliance with program regulations.
Responsible for accurately preparing vendor check requests or vouchers, submitting for processing, tracking progress and final disbursement.
Develop and maintain project budgets with income and expenditures as related to check requests or vouchers.
Work collaboratively with co-workers and other staff in a team environment.
Work Experience:
Shingle Springs Tribal TANF Program
08/2010-11/2011
Dean Hoaglin
2030 J Street
Sacramento, CA 95814
Youth Coordinator:
• Assist in planning and conducting activities for the youth
• Positive mentoring and assisting in any aspect to help ensure youths education and cultural growth.
Coordinate with program staff data gathering and data management for accountability and to measure performance of program services.
Responsible for accurately preparing vendor check requests or vouchers, submitting for processing, tracking progress and final disbursement.
Develop and maintain project budgets with income and expenditures as related to check requests or vouchers.
Work collaboratively with co-workers and other staff in a team environment.
Sacramento Native American Health Center
07/2009-8/2010
Christie London
2020 J Street
Sacramento, CA 95814
Medical Assistant:
• Under physician performed numerous clinical tasks and administrative duties
• Patient care, room patient, take vitals and patient medical history
•Performed laboratory test, ask questions about medicines and at home treatment plans.
Morongo Indian Health Clinic
06/2008-07/2008
Gene Begay
11555 Potrero Road
Banning, CA 92201
Courier/Clerk:
• Transported in-office mail, and lab work to all Indian health clinics.
• Assisted head clerk with clerical work.
E-Trade Financial
03/2006 - 07/2006
Matt Brockmeyer
10951 White Rock Road
Rancho Cordova, CA 95670
1-800-etrade-1
Financial Service Representative:
• Monitored and answered in-bound calls.
• Assisted customers with banking request such as needing checking account closures and wiring.
• Handled escalating calls when necessary.
American Indian Training Institute
12/2005 - 02/2006
Michelle Toth Hoaglen
4221 Northgate Blvd., Ste. 2
Sacramento, CA 95834
Clerical Assistant:
• Answered multi-phone lines.
• Prepared and faxed documents.
• Gathered information that needed to put into packet format.
• Copied necessary documents when needed.
• Other clerical duties as assigned.
Vector Market - Cutco
10/2005 - 12/0205
1010 Hurley Way
Sacramento, CA
Sales Trainee:
• Responsible for demostrating cutlery to customers.
• Composed, receive and process merchandise request.
• Set-up and scheduled appointments with customers.
• Responsible for receiving payments and orders.
Subway Sandwiches
11/2004 - 06/2005
8639 Elk Grove Boulevard
Elk Grove, Ca
Crew Team Leader/Sandwich Artist:
• Prepared, clean and set-up all food areas.
• Prepared for customers request of foods.
• Collected and handled money from customers for payment.
• Prepared phone orders received.
• Cleaned and set-up Restaurant as needed.
• Opened and closed store for business.
Mimi's Cafe
02/2005 - 06/2005
9195 W. Stockton Boulevard
Elk Grove, CA
Hostess:
• Greet customers and seat them at appropriate tables.
• Schedule and assigned tables for customers.
• Upkeep of customers waiting area.
• Assisted with taking "to go" orders.
• Answered phone when needed.
Education:
High Tech Institute
Sacramento, California
Medical Assisting
Certification August 7, 2009
Elk Grove Charter
Elk Grove, California
Diploma in 2005
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