Administrative Assistant Medical
Resume:
Abbey E. Fuhrman-Kneib
Erie, Pa 16506
*********@*****.***
Objective
To obtain a position that will enable me to utilize my strong organizational skills, educational background, and interpersonal relations.
Education & University Activities
Slippery Rock University of Pennsylvania, Slippery Rock, PA May 2010
Bachelor of Science in Business Administration
Major: Marketing
Member and Captain of the SRU Competitive Intercollegiate Soccer League Fall 2005-Spring 2010
Team Leader of the Shelter-In-Place Marketing Plan Spring 2010
Work History
Part- Time Front Desk Office Coordinator/ Medical Assistant, Plastic Surgery Center of Pa, Erie October 2016-Present
●Schedule appointments efficiently in order to meet maximum scheduling potential
●Greet patients and direct them through the intake process
●Close out patients and collect their financial responsibility as needed
●Answer and direct a multi-switch phone system
●Provide administrative support to staff members and doctor across a fast paced medical practice
●Managing the office float
●Assist doctor and other staff with other duties, contribute to a team atmosphere
●Propose new ideas and concepts for social media content
●Engage in social media presence creation on new and emerging social media platforms
Part-Time Administrative Assistant, Coventina Day Spa, Erie, PA February 2016 – October 2016
●Maintain employee schedules for all departments within the spa January 2013- June 2014
●Schedule appointments efficiently in order to meet maximum scheduling potential
●Handle and direct a multi-switch phone line
●Answer emails, faxes, and online customer booking inquiries
●Maintain resolution of Employee/Client issues and complaints
Membership Service Supervisor, LECOM Wellness Center, Erie, PA June 2014- October 2015
●Investigated member’s issues and found appropriate solutions
●Communicated with members via phone, email, or letter
●Trained membership staff on membership service policies and procedures
●Ensured membership data entry, accounting procedures and guidelines are followed
●Created, managed, and updated membership accounts
●Compiled, formulated and printed reports necessary for analysis
●Isolated and identified areas of improvement within membership services department
Intern, Erie Beer, Erie, PA June 2010 – February 2012
●Responsible for over 75% of the product samplings; providing consumers with a variety of products, gathering customer feedback, and presenting numerical results to management
●Recommended products to consumer as well as providing feedback to management on the consumers satisfaction
●Led promotions at local bars and distributors; orchestrated major promotion and was responsible for over 80% of all consumer involvement
●Communicated with a variety of people on a daily basis; co-interns, clientele, consumers, and management, to promote workplace synergy
Skills
●Knowledge of Customer Service Relations and Communication through work experience
●Ability to communicate information and ideas through public speaking and presentations
●Enthusiastic spokesperson and communicator
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