FELICIANO DAVIS

Service Coordinator - MSDH First Steps Early Intervention

Gulfport, MS 39507

adpt28@r.postjobfree.com

228-***-****

To obtain a position where I can maximize my management skills, quality assurance, program development, and training experience.

Authorized to work in the US for any employer

Service Coordinator/Case Manager

MSDH First Steps Early Intervention - Gulfport, MS July 2018 to Present

Work with family and children ages 0-3 years with special needs to enter families and children to participate and communicate throughout their homes and communities. Admissions Coordinator

Merit Health - Wesley - Hattiesburg, MS

August 2015 to June 2018

Obtaining applicant information by requesting completed applications and medical information, verifying and clarifying information. Interviewing patients and family members, explaining admission criteria. Screening patients by comparing patient's condition to admission criteria, evaluating patients, referring patients and family to other programs and institutions. Admitting patients by completing admission and financial responsibility forms, coordinating and arranging physical, social, emotional, and support service requirements, including transportation. Resolving patient/family dissatisfactions by investigating concerns; recommending changes in service policies and procedures. Preparing admissions reports by collecting, analyzing, and summarizing data and trends. Keeping patients safe by following safety policies, procedures, and regulations. Protecting organization reputation by keeping information confidential. Enhancing organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Employment History - continued

ACA Marketplace Supervisor

General Dynamics IT - Hattiesburg, MS

2013 to 2015

I consistently followed HR protocol and adhered to the Culture of Responsibility, to ensure that I met as well as maintained adherence goals and service level requirements. Followed company standards as it related to quality and providing peace of mind for the consumer. I quickly and effectively solved both consumer and beneficiary challenges. Recognized the importance of and adequately maintained the privacy of program, consumer, and beneficiary information by upholding HIPAA laws.

Team Supervisor

WORK EXPERIENCE

Pine Belt Community Services - Hattiesburg, MS

2013 to 2013

Oversee a team of 15 to resolve client and company issues. I reported directly to the Office Manager and assisted in scheduling and coordinating schedules to maintain adequate field coverage. Customer Service Rep

Walmart.com - Hattiesburg, MS

2006 to 2007

I followed HR protocol to ensure that I met and maintained all service level requirements. Adhered to company standards as it relates to quality and providing peace of mind for the consumer. Efficiently solved inbound customer service issues. Store Manager

Citi Trends - Troy, AL

2002 to 2006

Training a staff of 15-25 to offer excellent customer service. I performed opening and closing procedures, extensive cash handling, and customer service. Twice daily I made large cash deposits, as well as completing payroll and scheduling. Masters

Capella University

2015 to Present

B.S. in Psychology

Columbia Southern University

2013 to 2015

A.A. in OST

Pearl River Community College

2000 to 2002

training

Word

budget

retail sales

Strategic Planning

Microsoft Windows

Operating Systems

Quality Assurance

Microsoft Office, Power Point, and Word (10+ years) EDUCATION

SKILLS

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Supervisory Skills: Motivating & Assessing Employees — Highly Proficient June 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: https://share.indeedassessments.com/share_to_profile/ 6c5027f2dd855725df996b16a154dad6eed53dc074545cb7

Verbal Communication — Expert

June 2020

Speaking clearly, correctly, and concisely.

Full results: https://share.indeedassessments.com/share_to_profile/ 2c8ee7339d2991e1441270c77c547db6eed53dc074545cb7

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• More than 10 years successful experience in management, customer service, and support with recognized strengths in account maintenance, problem solving, troubleshooting, staff support, planning/implementing proactive procedures and systems to avoid potential problems.

• Excellent working knowledge using Windows Operating System, Microsoft Excel, Microsoft Word, Microsoft Outlook, as well as FFM NGD Production, and NGD Production.

• Ability to consistently train, motivate, and boost morale in customer service employees.

• I am a team player and continuously acknowledged as a Customer Service Professional.

• Developed, planned, and conducted audits and variance analyses, processed payroll, and maintained/updated accurate inventories

ASSESSMENTS

ADDITIONAL INFORMATION

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