Heidi Chambers

Customer Service

Saint Helens, OR 97051

adpt0f@r.postjobfree.com

360-***-****

Experienced as a General Office Assistant for 4+ years. Great working knowledge of Microsoft Office applications including Word, Excel, business equipment including 10-key, money counters, mail and FAX, filing, and data entry. Professional customer service and telephone operations. Accustomed to working in a fast-paced environment with the ability to handle customer inquiries and phone presentations in a professional manner.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Shipping and Receiving Clerk

All About Mail - Scappoose, OR

April 2021 to Present

Assisting customers with shipping packages and mail. Other duties include answering phone, faxing, copying.

Shipping Clerk

Copeland Services, Dishwasher Repair-Parts - Vancouver, WA February 2019 to December 2020

Temporary position preparing dishwasher parts for shipping by packaging, and entering information into the shipping software. Accurately bill the customer for parts and shipping costs. Responsible for daily FedEx And USPS pickups. Answered customer questions by phone and email. Responsible for Dishwasher sales.

Office Clerk

Revolutionary Renovations - Vancouver, WA

June 2018 to March 2019

Assisted with light bookkeeping using Quickbooks Pro 2019 software. Prepared and sent invoices to customers for billing. Responsible for deposits to the bank. This was a temporary position.

Retail Merchandiser

On The Go Hosiery - Portland, OR

October 2016 to October 2017

for 7 Walmart stores in the Vancouver/Portland area. Inventory on products and ordered when needed. Replenished store shelves with merchandise.

Retail Merchandiser

SAS Merchandising - Vancouver, WA

September 2014 to September 2015

Responsibilities

Perform resets according to schematic or Plan O Gram. Replace, rotate, and set product for Fred Meyer. Collections Manager

Nationwide Security Solutions, Inc - Vancouver, WA June 2010 to February 2013

Provided efficient customer service to multiple customers. Performed regular contact with customers to discuss status of re-billing and reimbursement process to ensure account resolution. Excelled with deadline intense environment, ensuring accurate and on time completion of all projects. Processed accounts receivable. Assisted in all areas of administrative work including data entry, receptionist duties, file organization as well as research and development. Managed hundreds of delinquent accounts. Maintained detailed administrative and procedural processes that reduced redundancy and improved accuracy and efficiency to achieve organizational objectives. Receptionist

Salvation Army - Vancouver, WA

December 2009 to May 2010

Answered inbound calls for a fast-paced office. Assisted clients by answering questions and putting client intake information into computer.

Communicated with personnel and other employers professionally. Photocopying and filing when needed.

Cashier/Receptionist

Vancouver Mazda Dodge - Vancouver, WA

December 2005 to June 2007

Receptionist duties on multi-line phone system.

Attention to detail, complete multiple or repetitive tasks while meeting goals or deadlines. Effectively handled customer transactions for maintenance vehicles. Performed calculating, posting and verifying duties. In charge of petty cash for employees.

Daily bank deposits.

A/R Clerk, Receptionist

NW Refrigerated Services - Portland, OR

November 2000 to June 2001

Effectively handled customer inquiries for the information center. Receptionist duties on multi-line phone system.

Greeted vendors with the upmost respect.

Performed calculating, posting, and verifying duties to obtain financial data for use in maintaining accounting records.

Daily and end of month balancing of spreadsheets using Excel with proficiency. Responsible for daily bank deposits.

Disbursed incoming and outgoing mail.

Located and notified customers with delinquent accounts by phone or letter. Education

Certificate in Excel 2007, Quickbooks Pro Advisor 2021 Clark College - Vancouver, WA

January 2008 to April 2008

Diploma in Bookkeeping

Western Business College - Vancouver, WA

High school diploma or GED

Skills

• Shipping

• UPS

• Research & Development

• 10 Key Data Entry

• QuickBooks Online Certification (1 year)

• Word Processing

• Accounts Receivable

• Bookkeeping

• Accounts Payable

• Accounting

• Office Management

• Administrative Experience

• Bank Reconciliation

Certifications and Licenses

Quickbooks Online Pro Advisor Cetification

February 2020 to February 2021

Because I moved from Washington to Oregon in December, I was able to focus on the Quickbooks Certification exam and passed in February of this year. Assessments

Basic Word Processing Proficiency with Microsoft Word — Proficient January 2019

Measures a candidate's knowledge of basic Microsoft Word techniques for word processing, including the use of tools to format or edit text.

Full results: Proficient

Data Entry Skills — Highly Proficient

January 2019

Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Highly Proficient

Merchandise & Supply Storage Skills — Expert

January 2019

Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.

Full results: Expert

Mechanical Skills: Monitoring — Familiar

April 2019

Measures a candidate's ability to monitor machine indicators in order to ensure safe and appropriate operation.

Full results: Familiar

Merchandise & Supply Storage — Highly Proficient

April 2019

Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.

Full results: Highly Proficient

Cashier skills — Proficient

January 2021

Counting cash, processing transactions, following written procedures, and attending to details Full results: Proficient

Customer focus & orientation — Highly Proficient

March 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Typing — Proficient

April 2021

Transcribing text using a standard keyboard

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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