Office Assistant, Posting Clerk, A/R Clerk, Customer Service
Resume:
Heidi Chambers
Customer Service
Saint Helens, OR 97051
***********@*****.***
Experienced as a General Office Assistant for 4+ years. Great working knowledge of Microsoft Office applications including Word, Excel, business equipment including 10-key, money counters, mail and FAX, filing, and data entry. Professional customer service and telephone operations. Accustomed to working in a fast-paced environment with the ability to handle customer inquiries and phone presentations in a professional manner.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Shipping and Receiving Clerk
All About Mail - Scappoose, OR
April 2021 to Present
Assisting customers with shipping packages and mail. Other duties include answering phone, faxing, copying.
Shipping Clerk
Copeland Services, Dishwasher Repair-Parts - Vancouver, WA February 2019 to December 2020
Temporary position preparing dishwasher parts for shipping by packaging, and entering information into the shipping software. Accurately bill the customer for parts and shipping costs. Responsible for daily FedEx And USPS pickups. Answered customer questions by phone and email. Responsible for Dishwasher sales.
Office Clerk
Revolutionary Renovations - Vancouver, WA
June 2018 to March 2019
Assisted with light bookkeeping using Quickbooks Pro 2019 software. Prepared and sent invoices to customers for billing. Responsible for deposits to the bank. This was a temporary position.
Retail Merchandiser
On The Go Hosiery - Portland, OR
October 2016 to October 2017
for 7 Walmart stores in the Vancouver/Portland area. Inventory on products and ordered when needed. Replenished store shelves with merchandise.
Retail Merchandiser
SAS Merchandising - Vancouver, WA
September 2014 to September 2015
Responsibilities
Perform resets according to schematic or Plan O Gram. Replace, rotate, and set product for Fred Meyer. Collections Manager
Nationwide Security Solutions, Inc - Vancouver, WA June 2010 to February 2013
Provided efficient customer service to multiple customers. Performed regular contact with customers to discuss status of re-billing and reimbursement process to ensure account resolution. Excelled with deadline intense environment, ensuring accurate and on time completion of all projects. Processed accounts receivable. Assisted in all areas of administrative work including data entry, receptionist duties, file organization as well as research and development. Managed hundreds of delinquent accounts. Maintained detailed administrative and procedural processes that reduced redundancy and improved accuracy and efficiency to achieve organizational objectives. Receptionist
Salvation Army - Vancouver, WA
December 2009 to May 2010
Answered inbound calls for a fast-paced office. Assisted clients by answering questions and putting client intake information into computer.
Communicated with personnel and other employers professionally. Photocopying and filing when needed.
Cashier/Receptionist
Vancouver Mazda Dodge - Vancouver, WA
December 2005 to June 2007
Receptionist duties on multi-line phone system.
Attention to detail, complete multiple or repetitive tasks while meeting goals or deadlines. Effectively handled customer transactions for maintenance vehicles. Performed calculating, posting and verifying duties. In charge of petty cash for employees.
Daily bank deposits.
A/R Clerk, Receptionist
NW Refrigerated Services - Portland, OR
November 2000 to June 2001
Effectively handled customer inquiries for the information center. Receptionist duties on multi-line phone system.
Greeted vendors with the upmost respect.
Performed calculating, posting, and verifying duties to obtain financial data for use in maintaining accounting records.
Daily and end of month balancing of spreadsheets using Excel with proficiency. Responsible for daily bank deposits.
Disbursed incoming and outgoing mail.
Located and notified customers with delinquent accounts by phone or letter. Education
Certificate in Excel 2007, Quickbooks Pro Advisor 2021 Clark College - Vancouver, WA
January 2008 to April 2008
Diploma in Bookkeeping
Western Business College - Vancouver, WA
High school diploma or GED
Skills
• Shipping
• UPS
• Research & Development
• 10 Key Data Entry
• QuickBooks Online Certification (1 year)
• Word Processing
• Accounts Receivable
• Bookkeeping
• Accounts Payable
• Accounting
• Office Management
• Administrative Experience
• Bank Reconciliation
Certifications and Licenses
Quickbooks Online Pro Advisor Cetification
February 2020 to February 2021
Because I moved from Washington to Oregon in December, I was able to focus on the Quickbooks Certification exam and passed in February of this year. Assessments
Basic Word Processing Proficiency with Microsoft Word — Proficient January 2019
Measures a candidate's knowledge of basic Microsoft Word techniques for word processing, including the use of tools to format or edit text.
Full results: Proficient
Data Entry Skills — Highly Proficient
January 2019
Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Highly Proficient
Merchandise & Supply Storage Skills — Expert
January 2019
Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.
Full results: Expert
Mechanical Skills: Monitoring — Familiar
April 2019
Measures a candidate's ability to monitor machine indicators in order to ensure safe and appropriate operation.
Full results: Familiar
Merchandise & Supply Storage — Highly Proficient
April 2019
Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.
Full results: Highly Proficient
Cashier skills — Proficient
January 2021
Counting cash, processing transactions, following written procedures, and attending to details Full results: Proficient
Customer focus & orientation — Highly Proficient
March 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Typing — Proficient
April 2021
Transcribing text using a standard keyboard
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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