Luvelyn Fortaleza Pangilinan

Contact: +*** – **.*8.5522

E-mail Address: adpsyt@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/luvelyn-pangilinan-079950142/ Bayt: https://www.bayt.com/en/cv/?cv_id=40611623&icode=399168 Address: Building 34, Zone 26, Street 928, Doha, Qatar Permanent Address: #0031 Purok 1 Mangohig St., Calapacuan Subic, Zambales, Philippines

PERSONAL SUMMARY

Experienced Admin with a demonstrative history of working in the Food and Beverage industry. Skilled in Leasing assessment and negotiation, Operations Management, Public Speaking, Administration and Microsoft Excel. A confident individual who is good at building relationships at all levels of an organization from different social background. Passionate about people and their skills which I have learned from my different roles.

AREA OF EXPERTISE

Office administration

Leasing Coordination & Negotiation

Lease Agreement & Annual Maintenance Contract assessment HR Practices

Proficient in MS office, Windows and internet.

Exceptional communication, presentation skills.

KEY COMPETENCY AND SKILLS

Operations attributes.

Analytical. Possess excellent theoretical knowledge in P&L and Food cost management. Have a good understanding of inventory management systems. Decisive thinker. Able to analyze information quickly and use it to make robust decisions.

Skilled influencer. Able to gain commitment from different quarters in order to benefit the organization.

People person. Able to provide exceptional customer-service. Collaborative. Able to work well with a range of people both within and outside of the organization.

Driven to deliver. Focused on delivering best possible results for the organization, and shows determination, resourcefulness and a sense of purpose in achieving this. Courage to challenge. Has the courage and confidence to speak up and will challenge others even when met with resistance or unfamiliar circumstances. Role model. Leads by example.

Curious. An inquisitive, open-minded type, who seeks out new ways to support the development of the organization.

Leasing Coordinator, Administration & Human Resources Cost Saving initiative. – Saved over 3M Qatar Riyals in 3 years from Rent negotiations and sourcing new contractors for AMC’s. (Signage maintenance, repair & cleaning/ Fire fighting Services/Pest Control/ AC/ Garbage disposal) Current Role includes sourcing planning, recommendation, and conclusion of new location. Negotiation of rent, lease agreement review and assessment, sourcing for fit out contractor, making contract agreement and initiating related ministry documentation & requirement from Building to acquisition of trade license. Previous role includes sourcing of talents, interview, and immigration documentation to visa processing. Coordinates with PRO on decision making and visa availability, Assisting in developing procedures, policies & standards, Handling all confidential information in professional manner, Having in-depth result oriented meetings, Tactfully resolving disputes between parties.

Supervisory and managerial attributes.

Strong motivational and influential people skills. Extensive and relevant knowledge of good food service standards. Enthusiasm for providing an exceptional customer service. An eye for detail and the ability to drive consistent brand standards. Professional

Working in fast paced environment with proper time management. Ability to organize & priorities work within any setting. Completing task timely in organized and professional manner. Maintaining all HR paperwork to ensure compliance with relevant legislation. Personal

Able to work closely with other professional as one team. Strong influencing and interpersonal skills.

Ability to pick up new skills and knowledge quickly. Thinking laterally to create options and solutions. Positive ‘can do’ attitude towards work.

EDUCATION

EDUCATIONAL ATTAINMENT: Bachelor’s Degree

FIELD OF STUDY: Bachelor of Science in Hotel and Restaurant Management COLLEGE: Lyceum of Subic, Philippines

DATE GRADUATED: April 16, 2009

DATE OF BIRTH: May 24, 1988

NATIONALITY: Filipino

LANGUAGE(S) SPOKEN: Proficient in English, both in written & Verbal Communication.

Knowledge in Basic Arabic Language

ABILITIES: Excellent in Microsoft Office Applications, MS Excel INTERPERSONAL SKILLS: Can work in diverse cultures and different nationalities EMPLOYMENT RECORD

Assistant Office Manager

Leasing Coordinator

(Directly Reporting to

Country Manager)

August 2018 – Present

Transind CompanyWLL

Baskin Robbins &

Dunkin Donuts

Doha, Qatar

Recruitment Coordinator

June 2016 – July 2018

(Head Office)

SHARAKA HOLDINGS

Doha, Qatar

Operations secretary/

HR Assistant

June 2011 - June 2016

(Head Office)

International Food

Concept (SHARAKA

HOLDINGS)

Doha, Qatar

College Instructor / University Teacher

June 15, 2010 – May, 2011

College of Subic

Tourism Hotel and Restaurant Operation

Accounting Clerk (Dryden Group of

Hotel & Restaurant)

July 21, 2009 – December 23, 2009

Barrio Barretto, Olongapo City

Staff (Palm Tree Resort) Inventory clerk

July 10, 2006 – December 30, 2006

Barrio Barretto, Olongapo City

CHARACTER REFERENCES

Mr. Neleesh Kumar

General Manager UAE & Qatar

Galadari Ice Cream Co Ltd LLC

Former Country Manager of Transind

Company WLL.

Contact No: +971-**-***-****

E-mail: adpsyt@r.postjobfree.com

Mr. Tamer Mohamed Ragab

GENERAL MANAGER

CHILIS/RMG/ROGERS

International Food Concepts

Doha Qatar

Contact No: +974-******-**

E-mail: adpsyt@r.postjobfree.com

Mr. Mohamed Joubran

Public Relation Manager

Sharaka holdings

Doha Qatar

Contact No: +974-********

E-mail: adpsyt@r.postjobfree.com

Mr. Ali Al Shami

CEO

SUNRISE GROUP

Former CFO of International Food Concepts

Doha Qatar

Contact No: +974-******-**

E-mail: adpsyt@r.postjobfree.com

ASSISTANT OFFICE MANAGER / LEASING COORDINATOR

JOB DESCRIPTION

Job Summary:

Main Role as Leasing is to find potential properties to rent, review and assessment of lease agreement, negotiation of rent and renewals. Responsible for the administrative and organizational management of the office. Serve as the point person for admin/office manager duties. Provide general administrative support to the Baskin Robbins & Dunkin team, all department especially maintenance, accounts and operations. Create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness and communication to help improve company procedures and day-to-day operation. WORK DETAILS:

1

Assist the Country Manager with his daily schedule and duties, to include managing his calendar & commitments if required, reporting etc. 2 Developing and maintaining various databases and reports. Daily Sales Report

Daily Comps Report

Current Promotion Report/Tracker

AAFES sales; POS entry

BR Comps report

DD Comps Report

Weekly Report

Product Mix

BR Home Delivery Summary

DD Home Delivery Summary

IBS Report

Ifast

Sales Report

Cake sales Parlour wise Report

Cost Initiatives

Store Master

BR & DD Pacesetter

IFRS 16

BR & DD Vacation Variance (Computation & entry)

3 Drafting correspondence, letters & memos

Recording, transcribing, and distributing notes/minutes of meetings Rentals negotiation & renewals

Maintenance Permit Letter request

Insurance Claim

4

Maintaining records and defining procedures for renewal, retention, retrieval, transfer and disposal.

Lease agreement assessment and rent negotiation

Landlord Documents

Insurance Policy

Trade License

MEC approval

Poster Permit

Afess Pass

Credit Application

Liase with AMC vendors - Fire Alarm, Pest Control, Signage Cleaning, Woqod Fuel, Unigas Vehicle Disposal

New Vehicle Noc & Registration

Vehicle tag Installation request

Vehicle Registration License

Vehicle Insurance

Asset transfer/ Disposal

Weighing scale

5 Perform general office/facilities management duties Arrange signature book for CM & Sheikhs

Printing & Distribution of FOM Strips & Decals

Arrange distribution of printed company documents/license/permit/stationery and posters to parlors.

Parlor Opening Procedure

Electricity Meter Installation / Changing ( Required Land Lord NOC ) Telephone line Installation

Apply license & CR through PRO

Apply QCCD Request online

Collect land lord Documents ( Copy of CR, License, Computer Card, Building Permit, Ownership Certificate & Building Plan)

Arrange Fire Alarm panel AMC

Arrange insurance from HO ( Give them parlor details ) 6

Managing the inventory of office & Pantry supplies, ordering additional supplies as needed and ensuring that costs are appropriately managed

7

Maintaining office facilities and equipment by assisting with procurement and routine maintenance and upkeep.

Signage Maintenance & Repair

Sourcing of vendor/ supplier for stationaries/ Office fixtures & furnitures/ maintenace realated requirements

Acquisition of quotations as per requirement

Request PR & PO

Coordinate Marketing & Procurement, Target & Incentive approvals Coordinate Maintenance Issues both internal & External; Internet, Telephone, Printer, Fire Alarm & Fire Extingusher, DD kitchen, Building Repair 8 Perform accounts payable processing and other basic accounting functions Rent Payment Request

Other payment invoices such as chilled water, service charge, electricity etc. Sending Monthly Sales; Al khor Mall/Pearl/DFC DD BR/Mall of Qatar 9 Reconciling invoices and filling out payments request with proper coding Electricity Bills download, printing, checking & confirmation Ooredo Bills download, printing, checking & confirmation Vodafone Bills download, printing, checking & confirmation Invoices confirmation

Petty Cash approval (Maintenance/PRO/Office stuffs) Arrange issuance of cheques payments related to lease Assist with processing approved payments related to rents 10 PROJECTS

Sourcing, planning, recommendation, and conclusion of potential properties to rent Coordinating with new landlord

Sourcing contractors and acquisition of quotes

Coordinate with approved contractor and provide all documents to accounts to raise PR. Create contract agreement

Oversee the flow of work till the completion

Follow up payment procedures and formalities.

Job Title OPERATIONS SECRETARY

Reports To

Regional Operations Manager

Section

Department Operations F&B Department

Role Description

The Regional Operations Secretary is responsible to provide a full range of secretarial and administrative support activities, inclusive of highly confidential and sensitive matters to ensure smooth operations of F & B department. Typically carry out duties with independence and significant autonomy to blend together skills in human resource/performance management, maintenance and repairs, office administration and customer service. Work Description

1. Maintains records of consolidated Daily Sales Report. Attend to employee’s needs, requests and inquiries. Comply and provide HR Department requirements such as attendance and employee record details.

2. Maintains operations Department files including consolidated daily sales report, restaurant summary report and correspondent documents; ensures that all records are updated and modified as necessary

3. Assist Franchise training contact Manager and oversee all training initiatives and programs; Conduct orientation to new joiners and training if required to help meet company goals and objectives

4. Guides and supports restaurants general managers, culinary champion and FTC in day to day operations, decision making and adherence to the brand standards 5. Assist Area Manager on Monthly safe audit to ensures that all stores are following brand standards and report the result to Operations Manager 6. Oversees the application of Chilli’s standards in product quality, service atmosphere, repair and maintenance, cleanliness and organization in the restaurant 7. Assesses and evaluates each restaurants’ priorities with the objective of ensuring customer satisfaction by exceeding their expectation

8. Follow up with marketing department to ensure timely collection & distribution of Marketing Materials.

9. Acts as employee’s assistance who attends to all staff requests and inquiries. Includes filing application forms (multi- purpose forms, leave request, loan application, exit form) 10. Receives, arrange and endorse all documents subject for operation heads approval. Includes resignation, leave application, petty cash claim, multi- purpose request, purchase order and invoices

11. Verify and prepare staff attendance, overtime, owed day balance and all necessary reports required by HR Department

12. Release and distributes residents ID’s, health cards, certificates, contracts, payslip and cash salaries for new employees

13. Arrange and confirm appointments for Operations Head. Send meeting request via outlook, take the minutes of the meeting, and circulate the agenda and information. Send reminders for all deadline and time frame

14. Performs a variety of typing duties including standard letters, reports and forms 15. Advise employees for their medical schedule and renewal of RP and passport 16. Prepare memo and distribute information both verbal and written Job Specifications

Minimum 3 years’ experience in HR, administrative & secretarial position

Minimum 3 years’ experience in F & B Operations

Full knowledge of HR functions, office management systems and procedures

Knowledge in Food Safety & Sanitation

Expertise in Customer Service and Restaurants Standard Operating Procedures.

Basic bookkeeping and math skills

Proficiency in English

Exemplary planning and time management skills

Ability to stay calm and on-task in high-stress situations

Current in today’s office technology, and computer software including MS Office

Ability to multitask and prioritize daily workload

High level verbal and written communications skills

Discretion with personal and confidential information Technical Competencies Managerial Competencies Personal Competencies Appointment Coordination and

Planning

Manager support

Administrative

Employee relations

Meeting Preparation &

implementation

Food Safety & Sanitation

English Communication Skills

both written and spoken

Leadership skills

Organizational skills

Costumer Service

Task & Time Management

People Management &

development

Team work & Collaboration

Solution Oriented

Professional Behavior and

attitude

Analytical & Critical Thinking

Results Driven

Flexibility

Disclaimer

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this position. It does not imply that these are the only duties to be performed. The direct manager or supervisor may assign additional responsibilities that are within the qualifications and / or capabilities of the employee, for purposes of employee development, to meet urgent deadlines, to cater to the needs of the Client, or for any other reason deemed necessary by the manager. RECRUITMENT COORDINATOR - JOB DESCRIPTION

JOB SUMMARY:

Works closely with job candidates, external recruiters, headhunters and other human resources professionals in support of a business' hiring needs. Manage the flow of candidates thorough the recruitment process, from sourcing and screening resumes, scheduling interviews to bringing new employees on board. Responsibility includes creating and maintaining employee’s files, handling and overseeing overall RP processing and employment contract.

JOB DIMENSIONS:

- Reporting to the Head of Recruitment.

KEY DUTIES AND RESPONSIBILITIES:

1. Receive and assess Job Requisition Request from subsidiaries. 2. Create, maintain and update manpower utilization records. 3. Assist Head of Recruitment in coordinating with the immigration department on Visa availability.

4. Assist Head of Recruitment in preparing all necessary Manpower agencies legal documents and Job Order of manpower requirement. 5. Sourcing and screening resumes/CV

6. Scheduling preliminary interviews

7. Conduct reference check/ background check for key positions. 8. Preparation of Job Offer

9. Assist Head of Recruitment in preparing visa request 10. Create, maintain and update employees files

11. Grievance handling/ Recruitment or New RP related inquiries 12. Handle and oversee overall New RP processing; Coordinate with Immigration team for Medical & Finger Print schedule/appointment. 13. Coordination of employment contract; receive or prepare contract preparation request, organize signing & authentication of employment contract.

14. Arrange issuance of New RP and employment contract. 15. Daily update of all trackers related to recruitment activities. 16. Coordination of Health Certificates.

17. Preparation of Sharaka Head office new employee joining report, Handbook & Confidentiality, IT network access request.

18. Sorting & Filing of documents.

19. Maintain and update records of Job Request.

20. Creating employees file (soft copy) back up; Creating subfolders each employees, employees files renaming and scanning, GP attachment 21. Prepare Weekly and monthly GHR report

22. Provide assistance to Head of Recruitment in any recruitment related activities.

Contact this candidate