Office manager, Admin, HR, Operations
Resume:
Luvelyn Fortaleza Pangilinan
E-mail Address: *******************@*****.***
LinkedIn: https://www.linkedin.com/in/luvelyn-pangilinan-079950142/ Bayt: https://www.bayt.com/en/cv/?cv_id=40611623&icode=399168 Address: Building 34, Zone 26, Street 928, Doha, Qatar Permanent Address: #0031 Purok 1 Mangohig St., Calapacuan Subic, Zambales, Philippines
PERSONAL SUMMARY
Experienced Admin with a demonstrative history of working in the Food and Beverage industry. Skilled in Leasing assessment and negotiation, Operations Management, Public Speaking, Administration and Microsoft Excel. A confident individual who is good at building relationships at all levels of an organization from different social background. Passionate about people and their skills which I have learned from my different roles.
AREA OF EXPERTISE
Office administration
Leasing Coordination & Negotiation
Lease Agreement & Annual Maintenance Contract assessment HR Practices
Proficient in MS office, Windows and internet.
Exceptional communication, presentation skills.
KEY COMPETENCY AND SKILLS
Operations attributes.
Analytical. Possess excellent theoretical knowledge in P&L and Food cost management. Have a good understanding of inventory management systems. Decisive thinker. Able to analyze information quickly and use it to make robust decisions.
Skilled influencer. Able to gain commitment from different quarters in order to benefit the organization.
People person. Able to provide exceptional customer-service. Collaborative. Able to work well with a range of people both within and outside of the organization.
Driven to deliver. Focused on delivering best possible results for the organization, and shows determination, resourcefulness and a sense of purpose in achieving this. Courage to challenge. Has the courage and confidence to speak up and will challenge others even when met with resistance or unfamiliar circumstances. Role model. Leads by example.
Curious. An inquisitive, open-minded type, who seeks out new ways to support the development of the organization.
Leasing Coordinator, Administration & Human Resources Cost Saving initiative. – Saved over 3M Qatar Riyals in 3 years from Rent negotiations and sourcing new contractors for AMC’s. (Signage maintenance, repair & cleaning/ Fire fighting Services/Pest Control/ AC/ Garbage disposal) Current Role includes sourcing planning, recommendation, and conclusion of new location. Negotiation of rent, lease agreement review and assessment, sourcing for fit out contractor, making contract agreement and initiating related ministry documentation & requirement from Building to acquisition of trade license. Previous role includes sourcing of talents, interview, and immigration documentation to visa processing. Coordinates with PRO on decision making and visa availability, Assisting in developing procedures, policies & standards, Handling all confidential information in professional manner, Having in-depth result oriented meetings, Tactfully resolving disputes between parties.
Supervisory and managerial attributes.
Strong motivational and influential people skills. Extensive and relevant knowledge of good food service standards. Enthusiasm for providing an exceptional customer service. An eye for detail and the ability to drive consistent brand standards. Professional
Working in fast paced environment with proper time management. Ability to organize & priorities work within any setting. Completing task timely in organized and professional manner. Maintaining all HR paperwork to ensure compliance with relevant legislation. Personal
Able to work closely with other professional as one team. Strong influencing and interpersonal skills.
Ability to pick up new skills and knowledge quickly. Thinking laterally to create options and solutions. Positive ‘can do’ attitude towards work.
EDUCATION
EDUCATIONAL ATTAINMENT: Bachelor’s Degree
FIELD OF STUDY: Bachelor of Science in Hotel and Restaurant Management COLLEGE: Lyceum of Subic, Philippines
DATE GRADUATED: April 16, 2009
DATE OF BIRTH: May 24, 1988
NATIONALITY: Filipino
LANGUAGE(S) SPOKEN: Proficient in English, both in written & Verbal Communication.
Knowledge in Basic Arabic Language
ABILITIES: Excellent in Microsoft Office Applications, MS Excel INTERPERSONAL SKILLS: Can work in diverse cultures and different nationalities EMPLOYMENT RECORD
Assistant Office Manager
Leasing Coordinator
(Directly Reporting to
Country Manager)
August 2018 – Present
Transind CompanyWLL
Baskin Robbins &
Dunkin Donuts
Doha, Qatar
Recruitment Coordinator
June 2016 – July 2018
(Head Office)
SHARAKA HOLDINGS
Doha, Qatar
Operations secretary/
HR Assistant
June 2011 - June 2016
(Head Office)
International Food
Concept (SHARAKA
HOLDINGS)
Doha, Qatar
College Instructor / University Teacher
June 15, 2010 – May, 2011
College of Subic
Tourism Hotel and Restaurant Operation
Accounting Clerk (Dryden Group of
Hotel & Restaurant)
July 21, 2009 – December 23, 2009
Barrio Barretto, Olongapo City
Staff (Palm Tree Resort) Inventory clerk
July 10, 2006 – December 30, 2006
Barrio Barretto, Olongapo City
CHARACTER REFERENCES
Mr. Neleesh Kumar
General Manager UAE & Qatar
Galadari Ice Cream Co Ltd LLC
Former Country Manager of Transind
Company WLL.
Contact No: +971-**-***-****
E-mail: ******@****************.***
Mr. Tamer Mohamed Ragab
GENERAL MANAGER
CHILIS/RMG/ROGERS
International Food Concepts
Doha Qatar
Contact No: +974-******-**
E-mail: *****@********.***
Mr. Mohamed Joubran
Public Relation Manager
Sharaka holdings
Doha Qatar
Contact No: +974-********
E-mail: *******@***************.***
Mr. Ali Al Shami
CEO
SUNRISE GROUP
Former CFO of International Food Concepts
Doha Qatar
Contact No: +974-******-**
E-mail: ***.*******@************.**
ASSISTANT OFFICE MANAGER / LEASING COORDINATOR
JOB DESCRIPTION
Job Summary:
Main Role as Leasing is to find potential properties to rent, review and assessment of lease agreement, negotiation of rent and renewals. Responsible for the administrative and organizational management of the office. Serve as the point person for admin/office manager duties. Provide general administrative support to the Baskin Robbins & Dunkin team, all department especially maintenance, accounts and operations. Create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness and communication to help improve company procedures and day-to-day operation. WORK DETAILS:
1
Assist the Country Manager with his daily schedule and duties, to include managing his calendar & commitments if required, reporting etc. 2 Developing and maintaining various databases and reports. Daily Sales Report
Daily Comps Report
Current Promotion Report/Tracker
AAFES sales; POS entry
BR Comps report
DD Comps Report
Weekly Report
Product Mix
BR Home Delivery Summary
DD Home Delivery Summary
IBS Report
Ifast
Sales Report
Cake sales Parlour wise Report
Cost Initiatives
Store Master
BR & DD Pacesetter
IFRS 16
BR & DD Vacation Variance (Computation & entry)
3 Drafting correspondence, letters & memos
Recording, transcribing, and distributing notes/minutes of meetings Rentals negotiation & renewals
Maintenance Permit Letter request
Insurance Claim
4
Maintaining records and defining procedures for renewal, retention, retrieval, transfer and disposal.
Lease agreement assessment and rent negotiation
Landlord Documents
Insurance Policy
Trade License
MEC approval
Poster Permit
Afess Pass
Credit Application
Liase with AMC vendors - Fire Alarm, Pest Control, Signage Cleaning, Woqod Fuel, Unigas Vehicle Disposal
New Vehicle Noc & Registration
Vehicle tag Installation request
Vehicle Registration License
Vehicle Insurance
Asset transfer/ Disposal
Weighing scale
5 Perform general office/facilities management duties Arrange signature book for CM & Sheikhs
Printing & Distribution of FOM Strips & Decals
Arrange distribution of printed company documents/license/permit/stationery and posters to parlors.
Parlor Opening Procedure
Electricity Meter Installation / Changing ( Required Land Lord NOC ) Telephone line Installation
Apply license & CR through PRO
Apply QCCD Request online
Collect land lord Documents ( Copy of CR, License, Computer Card, Building Permit, Ownership Certificate & Building Plan)
Arrange Fire Alarm panel AMC
Arrange insurance from HO ( Give them parlor details ) 6
Managing the inventory of office & Pantry supplies, ordering additional supplies as needed and ensuring that costs are appropriately managed
7
Maintaining office facilities and equipment by assisting with procurement and routine maintenance and upkeep.
Signage Maintenance & Repair
Sourcing of vendor/ supplier for stationaries/ Office fixtures & furnitures/ maintenace realated requirements
Acquisition of quotations as per requirement
Request PR & PO
Coordinate Marketing & Procurement, Target & Incentive approvals Coordinate Maintenance Issues both internal & External; Internet, Telephone, Printer, Fire Alarm & Fire Extingusher, DD kitchen, Building Repair 8 Perform accounts payable processing and other basic accounting functions Rent Payment Request
Other payment invoices such as chilled water, service charge, electricity etc. Sending Monthly Sales; Al khor Mall/Pearl/DFC DD BR/Mall of Qatar 9 Reconciling invoices and filling out payments request with proper coding Electricity Bills download, printing, checking & confirmation Ooredo Bills download, printing, checking & confirmation Vodafone Bills download, printing, checking & confirmation Invoices confirmation
Petty Cash approval (Maintenance/PRO/Office stuffs) Arrange issuance of cheques payments related to lease Assist with processing approved payments related to rents 10 PROJECTS
Sourcing, planning, recommendation, and conclusion of potential properties to rent Coordinating with new landlord
Sourcing contractors and acquisition of quotes
Coordinate with approved contractor and provide all documents to accounts to raise PR. Create contract agreement
Oversee the flow of work till the completion
Follow up payment procedures and formalities.
Job Title OPERATIONS SECRETARY
Reports To
Regional Operations Manager
Section
Department Operations F&B Department
Role Description
The Regional Operations Secretary is responsible to provide a full range of secretarial and administrative support activities, inclusive of highly confidential and sensitive matters to ensure smooth operations of F & B department. Typically carry out duties with independence and significant autonomy to blend together skills in human resource/performance management, maintenance and repairs, office administration and customer service. Work Description
1. Maintains records of consolidated Daily Sales Report. Attend to employee’s needs, requests and inquiries. Comply and provide HR Department requirements such as attendance and employee record details.
2. Maintains operations Department files including consolidated daily sales report, restaurant summary report and correspondent documents; ensures that all records are updated and modified as necessary
3. Assist Franchise training contact Manager and oversee all training initiatives and programs; Conduct orientation to new joiners and training if required to help meet company goals and objectives
4. Guides and supports restaurants general managers, culinary champion and FTC in day to day operations, decision making and adherence to the brand standards 5. Assist Area Manager on Monthly safe audit to ensures that all stores are following brand standards and report the result to Operations Manager 6. Oversees the application of Chilli’s standards in product quality, service atmosphere, repair and maintenance, cleanliness and organization in the restaurant 7. Assesses and evaluates each restaurants’ priorities with the objective of ensuring customer satisfaction by exceeding their expectation
8. Follow up with marketing department to ensure timely collection & distribution of Marketing Materials.
9. Acts as employee’s assistance who attends to all staff requests and inquiries. Includes filing application forms (multi- purpose forms, leave request, loan application, exit form) 10. Receives, arrange and endorse all documents subject for operation heads approval. Includes resignation, leave application, petty cash claim, multi- purpose request, purchase order and invoices
11. Verify and prepare staff attendance, overtime, owed day balance and all necessary reports required by HR Department
12. Release and distributes residents ID’s, health cards, certificates, contracts, payslip and cash salaries for new employees
13. Arrange and confirm appointments for Operations Head. Send meeting request via outlook, take the minutes of the meeting, and circulate the agenda and information. Send reminders for all deadline and time frame
14. Performs a variety of typing duties including standard letters, reports and forms 15. Advise employees for their medical schedule and renewal of RP and passport 16. Prepare memo and distribute information both verbal and written Job Specifications
Minimum 3 years’ experience in HR, administrative & secretarial position
Minimum 3 years’ experience in F & B Operations
Full knowledge of HR functions, office management systems and procedures
Knowledge in Food Safety & Sanitation
Expertise in Customer Service and Restaurants Standard Operating Procedures.
Basic bookkeeping and math skills
Proficiency in English
Exemplary planning and time management skills
Ability to stay calm and on-task in high-stress situations
Current in today’s office technology, and computer software including MS Office
Ability to multitask and prioritize daily workload
High level verbal and written communications skills
Discretion with personal and confidential information Technical Competencies Managerial Competencies Personal Competencies Appointment Coordination and
Planning
Manager support
Administrative
Employee relations
Meeting Preparation &
implementation
Food Safety & Sanitation
English Communication Skills
both written and spoken
Leadership skills
Organizational skills
Costumer Service
Task & Time Management
People Management &
development
Team work & Collaboration
Solution Oriented
Professional Behavior and
attitude
Analytical & Critical Thinking
Results Driven
Flexibility
Disclaimer
The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this position. It does not imply that these are the only duties to be performed. The direct manager or supervisor may assign additional responsibilities that are within the qualifications and / or capabilities of the employee, for purposes of employee development, to meet urgent deadlines, to cater to the needs of the Client, or for any other reason deemed necessary by the manager. RECRUITMENT COORDINATOR - JOB DESCRIPTION
JOB SUMMARY:
Works closely with job candidates, external recruiters, headhunters and other human resources professionals in support of a business' hiring needs. Manage the flow of candidates thorough the recruitment process, from sourcing and screening resumes, scheduling interviews to bringing new employees on board. Responsibility includes creating and maintaining employee’s files, handling and overseeing overall RP processing and employment contract.
JOB DIMENSIONS:
- Reporting to the Head of Recruitment.
KEY DUTIES AND RESPONSIBILITIES:
1. Receive and assess Job Requisition Request from subsidiaries. 2. Create, maintain and update manpower utilization records. 3. Assist Head of Recruitment in coordinating with the immigration department on Visa availability.
4. Assist Head of Recruitment in preparing all necessary Manpower agencies legal documents and Job Order of manpower requirement. 5. Sourcing and screening resumes/CV
6. Scheduling preliminary interviews
7. Conduct reference check/ background check for key positions. 8. Preparation of Job Offer
9. Assist Head of Recruitment in preparing visa request 10. Create, maintain and update employees files
11. Grievance handling/ Recruitment or New RP related inquiries 12. Handle and oversee overall New RP processing; Coordinate with Immigration team for Medical & Finger Print schedule/appointment. 13. Coordination of employment contract; receive or prepare contract preparation request, organize signing & authentication of employment contract.
14. Arrange issuance of New RP and employment contract. 15. Daily update of all trackers related to recruitment activities. 16. Coordination of Health Certificates.
17. Preparation of Sharaka Head office new employee joining report, Handbook & Confidentiality, IT network access request.
18. Sorting & Filing of documents.
19. Maintain and update records of Job Request.
20. Creating employees file (soft copy) back up; Creating subfolders each employees, employees files renaming and scanning, GP attachment 21. Prepare Weekly and monthly GHR report
22. Provide assistance to Head of Recruitment in any recruitment related activities.
Contact this candidate