Bertha S. Wong

**** ****** **.

West Covina, Ca. 91792

Cell : 626-***-****

Email: adpsxz@r.postjobfree.com

Career Goals:

To obtain a challenging position as a Medical Assistant/ Medical Receptionist;

I am a problem solver with excellent public relations and an ongoing commitment to professionalism, patient care and team player, dependable, motivated, adaptable individual, who can also multitask several duties and takes a lot of pride in their work.

Qualifications:

More than 17 years of customer service and working with the public experience.

Accustomed to working in a fast paced environments with the ability to think quickly and successfully handle difficult clients/ patients. Excellent interpersonal skills, ability to work well with others, in both supervisory or support staff roles.

Bilingual (Fluent in Spanish) Read & Write it.

Excellent working knowledge using Microsoft Excel, Microsoft Word, PowerPoint.

Vital Signs, First Aide, CPR Certified, Injections, Venipuncture, Medi-soft office.

Type 50-70 words per min.

Professional Experience:

Organization: Shammas Eye Medical Center, La Habra, Ca.

Duration: 12/01/2017 – 12/31/2019

Title: Front End Bilingual Medical Assistant Receptionist

Duties:

Greeted & called patients for their appointments, documented their charts, office organization, collected Co-payments, updated all information having to do with their insurance, also updated info. Regarding patients handed out forms patients had to fill out & at times assisted them in filling them out, explained any changes or confusions the patient had, various other duties as needed.

Verified Insurance Eligibility, filed for Authorizations, followed up on Authorizations, and used various CPT Codes for services rendered, also ICD-10 codes, scanning of documents into patients acct., received mail, packages, handed them out accordingly.

Organization: Medicine & Surgery of the Foot & Ankle Clinic, West Covina, Ca.

Duration: 09/01/2015 - 09/30/2015

Title: Bilingual Medical Assistant

Duties:

Greeted & called in patients for their appointments, and documented their charts, office organization, scheduled appointments.

Verified Insurances, Filed for Authorizations, made reminder phone calls for patients not to forget their appointments.

Assisted in mini surgeries & set up surgical material as needed, maintained cleanliness of patient rooms as they were used, translated in Spanish for patients that needed assistance, maintained stock of supplies and ordered as needed, scheduled new appointments, and various other duties as needed.

Organization: Water & Power Community Credit Union / Contract

Duration: 03/2014 -10/2014

Title: Bilingual Operations Dept. Representative

Duties:

Updated information to member’s accts., researched & completed charged off accts/Compromised Accts. As well.

In charge of Online Banking, newly enrolled members, updated members various requests for their accts.

Formatted files for Credit or Debit positions to the Master Card Accts., Files for Consumer Credit Dept.

Took care of Loans that needed change in due dates, info, or promos that were coming up.

Took care of 500 & over Accts., Ledgers were kept & updated every day, Posted checks to the accts., placed holds on suspicious funds, or large checks, any cash transactions & completed Excel sheets for them.

Sent out various types of letters for the members depending on services or info requested by the Credit Union, faxed various documents, handled mail, and various other duties as needed.

Organization: Credit union of Southern California / Contract

Duration: 01/2012 – 03/2014

Title: Bilingual Customer Service Representative

Duties:

Had in depth knowledge of the products & services of the Credit Union, procedures & operations, also of the ATM systems.

Responsible for Opening and Closing accts, Check order requirements for clients, also assisted fellow co-workers with more detailed info. On clients accts.

Updated all Customer records by updating acct. info.

Resolved product or service problems by clarifying customer’s complaints; determining the cause of the problem; selecting & explaining the best resolution; expediting correction or adjustments of accts; followed up on accts. For resolution outcomes, transferred funds from various accts. Depending on customer needs.

Recommended potential products of the Credit Union or services to client by collecting customer info. & analyzing customer needs.

Handled transfers, credits, debits or any need the customer had in regards to their acct.

Responsible for verifying cash totals & balancing cash transactions on a daily basis belonging to 7 ATM machines in one district, withdrawal balances, deposits, transfers, recording it on a daily ledger for each one.

Organization: Allstate Insurance Corporation, Diamond Bar, Ca.

Duration: 03/2011 – 12/2011

Title: Bilingual Claims Processing Specialist

Duties:

Primary mission was to take first notice of loss & service calls from insured client, claimants or attorneys, took PIP claims ( medical only) claims, resolving their claim related questions & issues in accordance with the companies designed guidelines, aimed to resolve in superior customer service & client retention, received first notice of loss w- property, boats & motorcycles. Other responsibilities included making outbound calls to claimants who had claims that were not completed.

Education Summary:

Rowland High School Graduate

North West College: Achieved Certificate as a Medical Assistant, Nov. 2015, Honor Roll Status,Ambassador of the Class.

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