Office Director Customer Service
Resume:
ANTRINETTA HINTON
Laurel, Ms 39443
Objective: Seeking a challenging position as a Customer Service Manager or Representative, Front Office Clerk, or Medical Office Receptionist. I have 29 years total work experience. skilled at multi-tasking, reporting and front-line communication. Detailed in office training and driven to enhance customer service relations.
HIGHLIGHTS OF QUALIFICATIONS
HIPAA Compliance and Privacy training
Excellent motivator to others in working as team
Project Oriented, sticks to a task until it's completed
Experienced in Office Management, filing records, making appointments, data entry of patient and client information, general office duties, communication between clinics and other facilities.
Experienced Customer Service Associate in retail
Excellent computer skills
Experienced in frontend management
Silver Career Readiness Certificate: Certifies that one has 90% basic workplace skills in reading, math and location of information; skills that all jobs require.
EDUCATION
R.H. Watkins High School, Laurel, Ms, Diploma 1990-1994
Alcorn State University, Lorman, Ms, General Studies 1994-1997, 1999-2000
WORK HISTORY
11/1/2018-12/31/20 Clinic Office Director for Jones/Wayne County Health Departments.
11/1/12-10/31/18 and 3/1/09-4/30/10---Health Information Clerk
Ms State Department of Health, 5168 Hwy 11 N. Ellisville, Ms,, 601-***-****, Duties: Managed and maintained offices duties for proper clinic work flow, consulted with local and state administrative superiors on matter of the clinic, maintained effective public relations between the agency and other departments of government throughout the state and locally, general public and some federal officials. Planned and provided general activities through staff meetings with subordinates, review forms and reports and discuss with upper management about problems and improvements, completed other projects designated by an upper supervisor, maintained patient and other records, internal audits of clinic property, responded to customer problems and complaints, maintained uniform procedures and standards of operation, conducted interviews, test and other procedures handed down by the state office, attended meetings to bring back information to the clinic staff, maintained financial records/point of service of money received or going out of the clinic, daily bank deposits and maintained employee's personal records.
Reason for Leaving: Personal/Job to work from home.
5/1/10-10/31/12 Emergency Room and Lab Unit Secretary, South Central Regional Medical Center, 2300 Jefferson St, Laurel, Ms 601-***-****
Duties: Enter into the computer labs and x-rays ordered by doctors, general office duties, contact between other medical facilities and emergency personnel, run labs and print reports, assist when needed for other duties.
Reason for Leaving: Better working hours for family.
7/1/2006-12/31/2008 Customer Service Supervisor, Sears Essentials San Diego, CA ---Store currently closed. Supervised frontend cashiers, handled refunds, exchanges, money drops, made employee schedules, assisted with any customer needs, worked with other supervisors and managers as a team for store improvements.
Reason for Leaving: Moved back to MS.
REFERENCES
Allison Smith, 601-***-****, Office Director, National Tax Center(NTC) and Accounting, Laurel, Ms
Rhonda Milstead, 601-***-****, Retired Branch Director, Ms State Dept of Health.
Wendy King, 601-***-****, Office Director, Ms State Dept of Health, Ellisville, Ms
Contact this candidate