AMARJEET KAUR

343-***-**** adpsxf@r.postjobfree.com Ottawa, ON K2B 7T6

SUMMARY

Self-motivated banking professional offering strong communication and analytical skills. Works effectively on teams, as well as independently, in fast-paced environments. Consistently positive and friendly, committed to reaching business goals.

SKILLS

● Hands on experience with salesforce crm application

● Proficient in microsoft office suite (word, excel, powerpoint and outlook)

● Customer focused with excellent written and verbal communication

● Detail oriented with problem solving skills

● Ability to operate cash register and computerised point of sale system.

● Ability to assist with credit and debit card accounts inquiries and procedures.

● Ability to build rapport with customer through warm presence and providing solutions to customer’s needs through active listening.

PROFESSIONAL EXPERIENCE

Customer Service Representative

President’s Choice Financial and PC Optimum(M1S Solutions NTT) Ottawa since March 2021

● Providing assistance on phone calls regarding credit and debit card activations, pin reset, account closures, payment methods and online and instore transactions.

● Assisting customers with online banking account handling inquiries.

● Providing financial statement balance, due dates and interest charges and any other bank fee charges.

● Assisting in troubleshooting basic technical issues.

● Providing information on product benefits and terms and conditions.

● Chat support and inbound call support for loyalty program by answering inquiries, providing best feasible solutions and account handling.

Accounting Administrator Entry Level

Harry Mortimer (CPA) Ottawa Jan 2020-Mar 2020

● Preparation of client files for audit.

● Complete audit procedures for client files.

● Compilation of financial statements.

● Compilation of statutory reporting related to the Canada Elections Act.

● Peer support and supervision of workers within the Firm. Functional Skills Maths Tutor

Learndirect (UK) Jun 2017-Apr 2018

● Keep record of learners attendance, booking them for the class according to the class capacity, regular follow ups regarding learners attendance and their Assignments.

● Monitored students' math skills using progress assessment tools.

● Delivered effective math tutoring for adult learners in entry level, level 1 and level 2 Functional Skills with individualised support plans .

● Provided customer service and office administration work by maintaining the time sheet entries for students, Keeping bookings and calendar up to date for customers, regular follow-up meetings and maintaining the action item for the closure. Cover Supervisor

Teaching Personnel, Reed, Always Flourishing, Skyex Resourcing Reading, UK, UK Sep 2016-Jun 2017

● Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps.

● Assisted class teacher supporting students with different learning abilities specially special educational needs group.

● Taking daily reading sessions for younger kids to help improve their reading skills. Volunteer Shop Assistant

Cancer Research Centre (UK) Reading (UK) May 2016-Aug 2016

● Operated cash register, collected payments and provided accurate change.

● Maintained work area organization and cleanliness to uphold production levels and safety.

● Received items and orders regularly and checked them for quality and accuracy.

● Addressed customer issues actively to promote quick and effective resolution.

● Maintained visually appealing and effective displays through use of lighting and signage.

● Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.

EDUCATION AND TRAINING

Bachelors of Education (B.Ed): Education

RTM University Nagpur, India 2016

Master of Science: Mathematics

University Of Kota Kota, India 2013

Bachelor of Science : Physics, Chemistry and Mathematics University Of Kota Kota, India 2011

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