Executive Assistant Customer Service
Resume:
Christine Maynard
Very ambitious and organized with exceptional communication and customer service skills Plymouth, MA
*******************@*****.***
Very detail-oriented and able to multitask. Personable and enjoy working with and helping people.
Authorized to work in the US for any employer
Work Experience
Mystery Shopper
GBW Solutions - United States
November 2017 to Present
I pose as a customer and interact with management and sales representatives to evaluate their customer service skills. I then follow-up with a written report on my assessment and send to appropriate companies.
Merchandiser
KMart - Hyannis, MA
May 2019 to June 2020
I was the top associate to actively encourage customers to apply for a credit card. Greeting customers at the entrance. I also visually improved the store layout and merchandise placement, reset, and accountability.
• Performed customer service tasks
• Worked as a cashier
• Improved profit margins
• Trained and managed on-boarding of new employees
• Handled cash
Sales Manager
The Colonnade Hotel - Boston, MA
June 1997 to September 1998
I assisted with helping clients plan and book their events at the hotel. I Contacted appropriate vendors and negotiated prices for clients.
Substitute Teacher K-12
Waltham Public Schools - Waltham, MA
September 1995 to June 1996
I taught children math, english, science, history and art. Met with parents to discuss their child's individual progress.
Executive Assistant
Fulfillment Plus - Waltham, MA
January 1992 to December 1995
I was the executive assistant to the president of the company. Some of my duties included, planning agendas, training employees, updating the employee handbook, orientation, as well as hiring new employees.
Education
Bachelor of Arts (BA) in Geography
Umass Boston - Boston, MA
January 1991 to June 1995
Associate in Science (AS) in Early Childhood Education MassBay Community College - Wellesley, MA
September 1989 to December 1990
Skills
• Windows 10 pro (Less than 1 year)
• Customer Service Representative (6 years)
• Telecommunications (4 years)
• Customer Service Skills
• Organizational Skills
• Customer Service
• Front Desk (2 years)
• Hostess
• Sales (1 year)
• Management
• Training (3 years)
• Sales Management
• Account Management
• Event Planning
• Employee Orientation
• Teaching
• Human resources (3 years)
• Administrative Experience
• Microsoft Office
• Leadership
• Marketing
• Microsoft Word
Certifications and Licenses
OSHA 10
February 2020 to Present
Assessments
Verbal Communication — Highly Proficient
December 2018
Measures a candidate's ability to effectively convey information when speaking. Full results: Highly Proficient
Written Communication — Proficient
December 2018
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient
Human Resources Skills: Compensation and Benefits — Familiar December 2018
Measures a candidate's knowledge of compensation and benefits programs. Full results: Familiar
Customer focus & orientation — Proficient
April 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Superior management skills
Excellent communication skills
Volunteered as a Server for the homeless at the Soup Kitchen in Waltham for 10 years.
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