Head of Operation and Loss Prevention

Nehad Ahmed

Head Of Retail Operations and Loss Prevention

Location: Cairo, Egypt

Email: ********@*****.***

Website: http://linkedin.com/in/nehad-abd-el-ghany-4b082619

Mobile Phone: +201*********

Date of Birth: 28 June 1978

Nationality: Egypt

Marital Status: Married

Personal Summery

Skilled Retail Operational Audit & Loss Prevention Manager with Solid experience in managing all levels of large-scale projects,

Managing Investigations, Safety & Security, Risk management, Inventory management & Stock control and shrinkage analysis

Have positive attitude and ability to operate in very fast paced environment, identifying problems and derive integral solution based on the outcomes of thorough analyses, Take the big pictures ideas and break them into meaningful steps to optimize process to highest standard, leverage strong executional and implementation skills to make projects & plans, Build and develop positive relationship with cross functional team, Lead ad-hoc projects completely & independently,

Managing my team with mixed management style upon business needs aiming for highest standard at all levels.

Head Of Retail Operations and Loss Prevention

TR for Trading Company Location: CAIRO, Egypt

Jan 2021 - May 2021

Managed all Operational and Business SOPs. Reevaluated businesses control & Loss Prevention guidelines and ensured that business as per company OGSM. Maintained compliance with external regulations and internal policies Develop and implement plans and objectives for the department in an effective and innovative fashion. Planning and oversee departments progress.Assess and report progress in meeting department objectives Created department structure and staffing needs (interviewing, hiring, new hire and ongoing training, annual evaluations, etc.) Develop and monitoring expenses and finding innovative ways to enhance productivity while ensuring compliance with all rules and regulations. Generated necessary reports for the executive team; read subordinates' reports

Retail Operations Audit and Loss Prevention Manager

United electronics company. Location: Jeddah, Riyadh, Saudi Arabia

March 2011 - December 2020

Minimized shrinkage and maximized profit for 20 stores & DC, Managed eastern region from 2011 till 2012 and western & south region from 2012 till 2018 and Central & north regions from 2018 till 2020, Improved people skills on sales floor, trained Store Managers & Store staff over 1800 training Hrs., Developed company SOPs, Monitor and assess cost control and cost reduction, Maintained effective communications on activities of the company with other operating departments, Continually seek opportunities to develop stores team, Monitored customer satisfaction with products and service, Developed ways to detect safety/security violations, Put programs in place to prevent repeated occurrences, Communicated effectively with store and law enforcement personnel, Maintained confidentiality at all times, Analyzed inventory result, Assured shortage results 0.09, created cycle count plan to cover all stores executed 98%, SKUs line accuracy 97 %, wall to wall count twice a year 100% for all regions, Gathered evidences for investigation in theft cases, Controlled return & exchange process. Assessed Damages & Scrap values results 0.10 %, negotiated with bidder to select best quotations increased cash/thefts shortage recovery results 0.85 % in yearly basis,, Effectively dealing with any kind of security issue that is raised, Audited stores performance to ensure daily operations SOPs are implemented, Invented new process that can be integrated into future departmental programs, increased efficiency of safety & security in the areas of loss prevention, Protected company’s assets and resources, Circulated and educated operations team, Liaised with store management/contractors to plan and perform all maintenance works required for stores, Prepared all Renovation/Evacuation process, Prepared new stores opening check list, communicated with HR, IT, Procurement and supply Chain for 11 big box stores in KSA, Bahrain and Oman,

Retail Operations Manager

United electronics company Location: Khobar, Saudi Arabia

September 2008 – March 2011

Responsible to achieve stores monthly targets maximized sales for all departments and monitored staff productivity,Managed all Operations Management KPIs,Sales Management and housekeeping staff, Managed employees and staff scheduling around 40 persons for 6 stores, ensured all staff of all areas are maintained according to SOPs, controlled store budget 100% as per OGSM, evaluated staff KPIs, 90%, Focused with sales team on how to reduce expenses, achieved weekly/monthly target 100%, directed inventory team to conduct daily cycle count and kept stock book accurate., overhauled Customers’ complains by 50% over working period as I designed a solid system for customers complains, Resolved all security/safety issues over all store, renovated store and marinated store Standards, improved overall inventory shortage results 0.15, monitored daily cycle count /wall to wall count twice a year, investigated theft cases, controlled return & exchange process. improved Damages & Scrap values results 0.12 %, deal with bidder to select best quotations, increased cash/thefts shortage recovery results 0.70 %, reviewed daily cash flow and cashier’s shortage, trained Store staff. over 700 training Hrs., conducted quarterly audit, increased efficiency of safety & security. Redesigned inventory movement between departments, reviewed all purchase, repairs and replacement of any store assets,

enhanced customer experience, accelerated goals to reduce damages % items by defining cause of damages, reduced % of returned to minimum, cleared all scrap,

Retail Area Manager

MOBILE SHOP COMPANY Location: CAIRO, Egypt

September 2006 - May 2008

Maximized sales over all my area in Cairo and Alex, maintained stores standards, improved customer service, scheduling, ensured all branches adhere to compliance requirements in all areas of operational activity, developed company SOPs, administrated cash flow, handled quarterly stock-takes, recruited staff, designed induction programs for new hired, re-evaluated staff performance, achieved area target 100%, managed all operations for all branches of assigned area.

Retail Branch Manager

RAYA Holding Group Location: CAIRO, Egypt

December 2004 - September 2006

Reduced stock loss and managed controllable costs to minimum. Motivated my team, Controlled budget as per OGSM 100%, achieved sales target 100%, Implemented all. Plano gram plan, managed all branch operations, recruiting and training, ensured from merchandizing and marketing materials.

Customer Service Representative

Call Center Company Location: Cairo, Egypt

January 2002 - September 2004

Call Center customer service agent. Customer support, tele sales and telemarketing

EDUCATION

Bachelor's degree, Accounting

Ain Shams University Location: Cairo, Egypt

SKILLS

Loss Prevention & Operational Audit, Safety & Security, Investigation, Inventory Management/Control, Risk Assessment, People Development, Training, Retail Management. Problem Solving, Decision Maker, Merchandising, Negotiations, Operations management, Sales management, Recruiting, customer satisfactions, Business Planning, Forecasting, Process Improvement, Continuous Improvement, Change Management. Warehouse Management, ISO Management System Audit Techniques

LANGUAGES

English: Fluent

Arabic: Mother tongue

TRAINING AND CERTIFICATIONS

ISO Management System Audit Techniques and Best Practices, Feb 2022.

Diploma in Change Management, Jan 2022.

Fundamentals of Budgeting and Variance Analysis Jan2022.

Introduction to Strategic Management. Jan 2022.

Warehouse Management, Inventory Stock and Supply chain. Dec 2021.

Forensic Accounting and Fraud Examination (Certificate) Issued in: April 2019.

CBI Competency Based Interview certificate 2019.

Loss prevention. MEIRC, Saudi Arabia 2015.

Customer Service for Managers /Building success/Motivating/Communication. Mind Leaders, Egypt 2014.

Project management. / Dealing with challenging people and times. Mind Leaders, Egypt 2014.

Six sigma overviews. (lasting/deployment roadmap/fundamentals) Mind Leaders, Egypt 2014.

Advanced Supervisory skills. MEIRC, Saudi Arabia 2012.

Basic First Aid & CPR. Arabian safety Saudi Arabia 2011.

Basic Fire Fighting & Fire Warden. Arabian safety Saudi Arabia 2011.

Forklift Safety Train-The-Trainer Arabian safety Saudi Arabia 2011.

Performance Management and people development Logic, Saudi Arabia 2008.

Leadership/Planning/ Coaching & time management Logic, Saudi Arabia 2008.

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