Manager General

Donald W. Esten

**** ****** **

Barhamsville Va. 23011

904-***-****

***.*****@*****.***

EXPERIENCE

Bakers Crust Artisan Kitchen

General Manager. Williamsburg Va. 12/19 – 12/21

Navigated closing and reopening during onset of Covid pandemic

Maintained cost controls and managed Labor percentage to budget

Successfully trained and promoted 1 AGM and 2 KM

Championed and directed new training programs and 2 menu roll outs

Escalante Golf Kingsmill Resort Williamsburg Va. 10/18 – 11/19

Outlet General Manager

Implemented local craft beer program

Lowered liquor cost 9% YOY

Increased outlet profit 7% YOY

Attracted and retained top area talent

Delicious Foods d/b/a County Grill and Smokehouse Yorktown, Va. 1/18 - 10/18

General Manager

Implemented and developed training plan for all areas of operations

Reduced food cost 4% Year over year

Increased Craft Beer sales 12% Year over year

Attracted and retained top performing talent

Developed and placed 2 new Asst. Managers

First Watch Daytime Cafes Jacksonville, FL-Newport News VA 5/11 - 1/18

General Manager

Hired and Trained BOH and FOH staff to open new market

Maintained 3rd Lowest Food Cost Company Wide (100+ stores)

Worked in all 3 locations in Jacksonville market to assure consistency

Opened first two stores in Norfolk Region

Chilis Bar and Grill St. Augustine, FL 6/10-6/11

Kitchen Manager Operations

Began kitchen operations directly out of training

Reduced food variance .5%

Improved Guest response 12%

Located and trained top local talent

Starbucks Coffee Company St. Augustine, FL 10/01- 07/09

Store Manager

Successfully staffed and opened store in new market

Grew top line sales to meet and exceed controllable and total profit

contributions

Consistently in the top 5% for lowest turnover

Master Classroom Facilitator including State Food Safety Administrator

Manager Trainer and Mentor

Manager of the Quarter Q4 2006 North Florida (150+ stores)

EDUCATION

Rhode Island College Providence RI.

Cape Cod Community College Barnstable Ma

Course work towards degree in Liberal Arts

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