Verification Specialist Customer Service

Antionette Stevenson

***** *********** ** **********, ** 63034

adpsmj@r.postjobfree.com 314-***-****

Summary- Dedicated, reliable and driven customer service representative, with strong time management and prioritization abilities. Motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed.

Experience

Foot Locker, St. Louis, Mo

April 2014- November 2021

Store Manager

Coaching and motivating your team to drive sales and deliver exceptional customer service

Ensuring high levels of customer satisfaction by being knowledgeable of all products, and providing excellent customer service to drive sales

Delivering sales, customer experience

Maximize profitability and setting meetings on sales targeting, including motivating staff to do so

Liaison with corporate office, local staff, sales associates, and store leadership

Executing visual merchandising and store operations

Train associates on product knowledge and how to apply their learnings to a wonderful customer experience

CVS/Coram, St. Louis Mo

August 2011 – February 2014

Billing Customer Service Rep

Answered inbound calls, speak with patients regarding their accounts, billing, claims, insurance payments and general customer service questions.

Keep record of patient’s interactions, by thoroughly documenting patient’s records, with purpose of their call and resolution

Resolve patient’s concerns or complaints

Contact patients after a complaint to notify them of their account update

Refer unsolved grievances with the correct department

Perform daily work in accordance with HIPPA, EMTALA and JCAHO Federal regulatory standards

Conifer, St Louis MO

March 2008 – July 2011

Insurance Verification Specialist

• Follow up on claim payments and adjustments to insure proper payments

• Always performed daily work assignments in accordance with HIPAA, EMTALA and JCAHO Federal regulatory standards.

• Responds to questions and requests from insurance companies.

• Reviews remittance advises for rejection and accuracy of payment amounts

• Verifies accuracy and completeness of claims to obtain maximum reimbursement

• Follow up on claims payments and adjustments to insure proper payments.

• Communicate directly with insurance companies to get claim resolved in a timely manner

• Posting insurance and patient’s payments

• Update Microsoft Excel spreadsheet daily

Education

May 2016

High School Diploma/ Parkway Central High School, Chesterfield Mo/ General Studies

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