Customer Service Call Center
Resume:
Nahiomy Guzman Nieves
*** ******** ****** ******** ****, TX 76522
*********@*****.***
Objective
Motivated with a desire to improve and streamline service procedures to maximize team efficiency and customer satisfaction. Specializing in quality, speed and performance improvements. With the proven ability to establish a good relationship with clients, trustworthy, responsible and who quickly learns and masters new concepts and skills. Education
Job Connection Center School- 2015/16
High School Diploma
Experiences
INTELVOX PR- MMM Medicare- SEP 2020 / DEC 2020
● Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
● De-escalate situations involving dissatisfied customers, offering patient assistance and support.
● Call clients and customers to inform them about the company’s new products, services and policies.
● Guide callers through navigating the company site or using the products or services.
● Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.
● Collaborate with other call center professionals to improve customer service. ATENTO PR-TOP T-Mobile- NOV 2019 / MAY 2020
● Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
● De-escalate situations involving dissatisfied customers, offering patient assistance and support.
● Guide callers through troubleshooting, navigating the company site or using the products or services.
● Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.
● Collaborate with other call center professionals to improve customer service.
● Help to train new employees and inform them about the company’s customer management policies.
References available upon request.
Contact this candidate