Catioska M. Nelson Torres

P.O. Box ****** C’sted, VI 00822- Tel: 340-***-****- Email: adpsil@r.postjobfree.com

OBJECTIVE

Seeking a position that will enable the use of my educational background skills, and ability

to work well with people while achieving the organization’s goals as well as my own.

PROFESSIONAL SUMMARY

Bilingual (English/Spanish)

Energetic and resourceful Customer Service

Communication and Interpersonal

Team Working

Computer Application Skills

Reliable

Patient Scheduling

Plan Coordinator

Maintenance of Lab/Clinical and Medical Records and Data Collection

Home- Visitor, Perform Developmental and Behavioral

Child Development Clinic (Diagnoses for Autism)

Mental Health Experience

Resolving customer complaints promoting conflict resolution

RELEVANT PROFESSIONAL EXPERIENCE

Island Therapy Solutions, St. Croix VI 10/2021-Present

Registered Behavior Technician:

Collecting data about students’ behaviors through direct observation.

Assisting BCBAs as directed with behavior reduction assessments and skill acquisition plans.

Teaching students the specific behavior skills called for in treatment plans.

Nurturing students’ social skills.

Communicating behavioral intervention results in students’ parents and caregivers.

Prepare, enter, and update all data related to students on caseload.

Maintain clear lines of communication and professional boundaries and implement supervisor’s feedback to improve your professional performance.

Ocwen Financial Corporation, St. Croix VI 12/2020-08/2021

Customer Resolution:

Attempt to contact, via telephone, customers who are delinquent with their mortgage loan payments.

Answering calls from customers who are delinquent with their mortgage loan payments.

Probe customers to determine why they are delinquent with their mortgage loan payments and determine how we can best assist them with resolving the delinquency through completion of a financial interview in Back in the Black.

Research and resolve issues that impact the mortgage loan due date and creating a delinquent situation.

Research customer contact information that is not readily available. Communicate with costumers in a professional way of manner.

OTHER PROFESSIONAL EXPERIENCE

Wendy’s Co, St. Croix VI 02/2019-05/2020

Crew Member:

Maintained high standards of customer service during high-volume, fasted paced operations.

Assembled food orders while maintaining appropriate portion control.

Operated cash register, including accurate cash handling and credit card transactions.

Consistently provided friendly guest service and heartfelt hospitality.

Operated the drive-through window and sales register quickly and efficiently.

Work with team members to quickly prepare and serve customers orders.

Z & E Inc, St. Croix VI. 08/2014 – 09/2020

Manager:

Responded to telephone inquiries by providing quality service to customers and associates.

Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

Pioneered new accounts and maintained a strong, growing customer base.

Thoroughly learned the company's product offerings and contributed to an increase in monthly sales.

Built rapport with customers by asking probing questions and utilizing effective listening skills.

Multi-tasked between assignments, computer screens, and computer applications to complete.

Built and maintained strong client relationships to ensure leads, future business, and maximum productivity.

Recommended solutions within customers budgets and proactively followed up with all leads.

Ensures customer is satisfied with every part of the experience, from initial greeting through order completion.

EDUCATION

Penn Foster Career School- Scranton, PA

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High School Diploma- 05/2020

Medical Assistance Program-09/2020 (Still currently attending)

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