ElTakawi, Nezar

*th of October City, Cairo, ***** - Egypt

Primary phone: 002***********,

E-mail: adpshn@r.postjobfree.com

HIGHLIGHTS

1)Logistics Expert. 2) Supply Chain

3) FMCG 4) Chemicals

5) Customer Service 6) Transportation

7) Import and Export 8) Shipping Incoterms

9) ERP / SAP / NAVISION / Infor LX Systems.

PROFESSIONAL EXPERIENCE

Head of Logistics and Customer Service 2021 - present

Delta Specialties, Egypt Plant

Responsibilities

Oversee the operations of the logistics department including the entire transportation supply chain, managing business relationships and choosing new suppliers.

Support the strategic planning of the organization by developing short-to-medium range plans for the department from the long range plans of the organization or division.

Recruit personnel and oversee their training, performance review, and implementation of service quality assessment strategies.

Improve customer service experience, create engaged customers and facilitate organic growth.

Responsible for manpower development; providing training, coaching, and developing the logistics team in the execution of the firm’s transportation, warehousing strategies, safety procedures in addition to adhering to company policies.

Develop action plans in response to client’s needs and adhering to customers’ complaints.

Represent the company within various economic and social organizations

Plan, direct, control and evaluate the activities of departments responsible for coordinating, arranging and monitoring the transportation and movement of goods, in addition to order processing and order to cash process with customer service team.

Arrange for shipping documentation and oversee the scheduling and dispatching of goods and the tracking and tracing of goods in transit

Set a clear mission and deploy strategies focused towards that mission.

Setting and controlling department yearly budget.

Maintain an orderly workflow according to priorities.

Continuous improvement for the team members throughout setting SLAs, KPIs, and SOPs.

Managing freight forwarders issues and booking containers on shipping lines.

Develop and direct logistics processes for freight management, vendor routing, and carrier management.

Deal with imports and exports shipped to and from the company; work with customs officials to ensure compliance.

Logistics Lead 2019 - 2021

Döhler Group, Egypt Plant

Responsibilities

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Leading, assessing and developing directly subordinate employees in a professional and disciplinary capacity. Determining individual personnel measures in consultation with HR.

Continuously standardizing and optimizing processes and organizational structures and initiating corresponding.

Assigning the workflow on team members, including export, import, customs clearances orders.

Recruiting and ensuring the best personnel management of employees who are indirectly subordinate within the line management structure and technically subordinate in the Group organization and overseeing training.

Recruit personnel and oversee their training.

Leading the day-to-day activities of the team. Provide guidance to members of the department, performing those responsibilities in accordance with the established policies and applicable laws.

Controlling the yearly budget of the department.

Responsible for choosing freight forwarder and insurance service providers, overseeing rate execution of the whole transportation process for preferential rates, signing contracts and running quarter evaluations to check revenue.

Setting and controlling the KPIs of the department, prepare reports for senior management with monthly presentation, and plan for changes to schedules and procedures.

Manage operational logistics of the organization, establish processes and procedures, resolve work-related issues, prepare and submit progress and other reports and co-ordinate activities with other departments.

Customer care and solving all problems as a result.

Follow up finalizing shipments documentation and product delivery schedules with customers.

Oversee the dispatch of vehicles, vessels or aircraft.

Working with supply-demand planning, customer service, and sales for upcoming shipments / issues.

Executing against supply chain plans at lowest logistics cost while maintaining on-time service.

Logistics and Customer Service Supervisor 2013 - 2019

Agthia Group PJSC, Egypt Plant

Responsibilities

In charge and line manager for all Logistics and Customer service duties in the company.

Setting department yearly budget.

Responsible for choosing freight forwarder service provider, signing contracts and running quarter evaluations.

Setting monthly shipping plans for warehouse and QC teams according to business needs.

Sharing in forecast meetings with demand planners and sales team.

Customer care and solving all problems as a result.

Supervising freight forwarders issues.

Coordinates inventory of stock and insures product adjustments are properly applied.

Utilize various transportation providers to facilitate material movement planning and scheduling.

Customer Service Executive 2013 - 2013

Maersk Line, Egypt

Responsibilities

To serve clients professionally & efficiently in accordance with documented & globally agreed procedures.

Adhere at all times to the rules & regulations pertaining to the process of handling your clients. This includes but is not limited to documents, systems as well as finance requirements.

Proactive exception management in case of changes to scheduled shipment.

Act as a primary contact for customers needing release of documents which are related to export and import, include printing and releasing documents (Negotiable bill of lading/Waybill/Receipt for shipment/Certificates).

Customer Service / Inside Sales Advisor 2008 - 2012

DHL Worldwide Express, Egypt

Responsibilities

Issuing the Airway bills with ultimate accuracy of details without any errors.

Responsible for releasing IMP / EXP documents in accordance with DHL software.

Following up the required customs paper work for outbound shipments according to customs procedures in the receiver country.

Customer Service Agent 2006 - 2008

FedEx Express, Egypt

Responsibilities

Dealt with the customers regarding FedEx global standards all over the world.

Issuing the Airway bills with ultimate accuracy of details without any errors.

Following up the required customs paper work for outbound shipments according to customs procedures.

EDUCATION

Bachelor's Degree - Bachelor of Law LL.B. 2000 - 2005

Alexandria University, Egypt.

LANGUAGE ABILITIES

English - Proficient User, IELTS General Module Overall Band (7) / CEFR Level C1

Arabic – Native

COMPETENCIES

Excellent communication skills.

Excellent negotiation skills.

Time management skills.

Contact this candidate