PROFILE

Passionate, great team player, open minded and self-motivated human

resources professional with 3 years of hands-on expertise in Human Resource Administration and Assistance. 5+ years of Operations and Customer Service Management exposure. Analytical and innovative mindset and work habit in implementing solution-centered strategies for human resource management to add value to organizational goals.

AREAS OF EXPERTISE

Talent Acquisition and Retention: recruitment of qualified talents that are tailor-fit for the job; development of employees for professional growth, personal satisfaction, and job efficiency.

Relations Management: proactive in sustaining company-employee rapport; strategic mediation of potential conflict and dissatisfaction; objective mindset for mutually beneficial resolutions.

Performance Management: on-track attainment of company milestones and targets monitoring KPIs; development of human resource policies for contextual standards; assured optimum human resource analytics. PROFESSIONAL HIGHLIGHTS IN HRM

Ongoing CIPD Human Resource Practitioner: completed 8 full units for the Diploma in Chartered Personnel Practice qualification-Assoc-CIPD, supporting a career within HR and L&D, distinguished by commended performance and proven results.

HR Generalist Background: included experience in employee on boarding and off-boarding, staff development, HR Analytics (metrics), conflict resolution, benefits and compensation, HR records management, HR policies development and L&D.

Successful and Effective Communicator: demonstrated success in negotiating win-win CRM/Admin initiatives, developed customer satisfaction tactics, and written SOPs for CRM, formulated management reports and conducted analysis for collections.

EDUCATION

Associate Level Diploma (CIPD) 2020-2021

Avado Online – Dubai-UAE (with 100% in 8 Units-Results awaited) Master’s in Business Administration (MBA-HRM) 2009-2013 SZBIST – Karachi-Pakistan (GPA-3.27)

EXPERIENCE DETAILS

Customer Relationship Management Jul 2019 - Dec 2020 SP International Property Developers LLC. Dubai-UAE

Streamlined CRM Processes, SOPs, and Client Relations with international (UK, US, Egypt, Africa, India….) clientele, after sale services for booking a property and procedures.

Created brand image through CRM initiatives to personalize special occasions.

Set up and achieved collections targets with MIS update for details about property every fortnightly.

Communicated and interacted with clients/investors, suppliers

(internal/external stakeholders) for long term effective relationship (law firm, DLD and etc.).

Freelance HR Expert Feb 2018 – Nov 2018

Assisted HRBP Karachi-Pakistan

Performed valuation of delayed payments and conversed with clients actively to recover the amount.

Faiza Izhar-CIPD Member

+971-**-*******

adpsff@r.postjobfree.com

Dubai, UAE

www.linkedin.com/in/faiza-izhar-01

HR, Administration and Operations

professional with 8+ years of

experience in UAE and Pakistan

STRENGTHS

• Leadership

• Resilient

• Analytical skills

• Communication

• Team building

• Negotiation

SKILLS & ABILITIES

• Recruitment & Selection

• Talent Development

• Performance Management

• HR Analytics

• Coordination & Collaboration

• Learning & Development

• Knowledge of UAE Labour

Laws

• On-boarding & Off-boarding

• MS Office & Outlook

• HRIS system

LANGUAGES:

English

Urdu

Punjabi

Arabic

Chinese

Hindi

Managed continually to improve the talent acquisition program, onboarding, development activities and transition to permanent roles.

Analyzed Employee Engagement Survey and maintained CV database.

Administered pre-employment Assessments and shortlisted the Resumes, aligning company strategy with talent development.

Supported current and future business needs through the development, engagement, motivation and preservation of human capital

Performed routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; performance and talent management; productivity; occupational health and safety; and training and development. Club Manager Dec 2014 - Jan 2018

Pakistan Airlines Pilots’ Association (PALPA) Karachi - Pakistan

Managed Club administrative tasks and coordinated with Executive body to ensure the proper functioning of club procedures and policies.

Trained Club staff for handling incoming pilots and their guests.

Lead team effectively. Maintained and updated all organizational charts. Key Results:

Responsibly handled Payroll procedure of the Club staff.

Collected one-year outstanding payments through strict follow up from pilots (increased returns by 6%).

Managed budget effectively and prepared weekly and monthly reports successfully.

Negotiated with vendors successfully for events arrangements. Coordinator Communication and Planning Jan 2014 - Nov 2014 Freelance Hired to develop the structure of NGO owned by a Chemical business Key Results:

Formulated the organizational structure and wrote Job descriptions.

Communicated effectively with remote employees to run smooth functions for click organization.

Junior HR Professional Apr 2012 -Aug 2013

GlobalCom Solutions Surveillance company and Call centre operations for Canada Promoted to fulfill a broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records. Resolved conflicts between employees and insurance carriers, coordinated health claims to promote employee wellness and performed exit interviews.

Key Results:

Co-developed company’s disciplinary procedures and tracking system that insulated company from legal risk and ensured consistent and fair discipline processes.

Devised creative and cost-effective incentive and morale-boosting programs (including special events) that increased employee satisfaction and productivity. ADDITIONAL EXPERIENCE

Coaching for Professional Development and Upskilling according to digital trends (Dec 2021 and onwards)

Volunteer HR work (Aug 2014 – Sep 2014), Indus Resource Center Karachi – Pakistan

Officer Support and Marketing (Retail Banking) (Dec 2011-Mar 2012) United Bank Limited Karachi- Pakistan – (Active Collaboration with HR team for operations) MEMBERSHIP& ACADEMIC AWARDS

Chartered Institute of Personnel Development (CIPD member)

Association of Talent Development (ATD)

HRDQ-U member

Best student of the year award at APTECH Education. PROFESSIONAL DEVELOPMENT

Completed training “5 secrets to great and effective communication” by John Maxwell Team, (Sep 2020 – Nov 2020)

Chinese – Mandarin (Level 1 and 2), Axinstitute (April 2019-May 2019) & (May 2020 – Jun 2020)

Four-day workshop on “Training of Trainers” by Prof. Abbas Hussain (Jul 2016)

Contact this candidate