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Business Management, Travel Industry, & Hospitality

Las Vegas, NV
January 01, 2022

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E. Lehua KauliaCasas

North Las Vegas, NV *****


Seeking a challenging position that provides excellent Customer Service opportunities, growth, promotions, and success within the company.

Authorized to work in the US for any employer

Work Experience

Operations & Training Manager


April 2018 to July 2021

Oversee all operations, review all financial transactions, contracts, higher staff, inventory, payroll, menus, and authorize any changes. Educate and train staff on Hawaii & Nevada Safety Regulations, Food and Health Department requirements. Housekeeping & Grounds Keeper Graveyard Manager

Hawaii Care and Cleaning (Hilton Hawaiian Village Waikiki Beach Resort Property) - Honolulu, HI October 2015 to March 2018

Oversee Housekeeping and Groundskeeper department overnight. Schedule daily job assignments, train all staff on equipment, cleaning products, and safety guidelines. Submit nightly reports, inspect all locations for Housekeeping and Ground Keeper, submit weekly inventory, brief birth departments nightly, etc.

Operations Manager


November 2011 to March 2018

ALL Administrative duties, train staff in BOH and FOH on POS System and ALL proper etiquettes with department of health requirements. Provide and train staff on excellent customer service skills/ hospitality, order weekly inventory, monitor labor, generates daily, weekly, and monthly reports. Daily bank drop deposits, handle all financial transactions, etc.

Night Audit/ Front Desk Manager/ Housekeeping Manager Makaha Resort & Golf Course - Waianae, HI

February 2000 to October 2015

Provide excellent customer service/ hospitality, operate switchboard w/ multi phone lines, review and balance daily audit reports for hotel, 2 restaurants, and golf course. Check in guest upon arrival, check out guest upon departure using Room Master software system, and assist guest with island information.


Associate in Hawaiian Language and Studies

University of Hawaii Maui - Kahului, HI

September 2012 to May 2014

Certificate of Completion in Business Management and Travel Industry Business Technology And Travel Industry Academy - Fife, WA July 1996 to December 1996

Associate in Early Childhood Education

University of Washington-Tacoma Campus - Fife, WA

August 1994 to June 1996

High school diploma in School

Nanakuli High & Intermediate School - Waianae, HI

September 1990 to June 1994


• 40 wpm (10+ years)

• Excel (9 years)

• fast learner (10+ years)

• great organizational skills (10+ years)

• MS office (10+ years)

• organizational skills (10+ years)

• Outlook (8 years)

• QuickBooks (7 years)

• strong communication skills (10+ years)

• Team player (10+ years)

• TYPING (10+ years)

• Word (10+ years)

• Administrative Assistant

• Receptionist

• Billing

• Data Entry

• Scheduling

• Filing

• Clerical

• Microsoft Office

• Microsoft Word

• Powerpoint

• Time Management

• accounting

• Strategic Planning

• Operations

• Fundraising

• Team Building

• Management

• Project Management

• Sales

• budget

• Marketing

• 10 Key Data Entry

• Business Management

• Event Planning

• Multi-line Phone Systems

• Night Audit

• Office Management


• Aloha POS

• Housekeeping Management

• Groundskeeping

• Financial Report Writing

• Guest Services

• Operations Management

• Personal Assistant Experience

• Events Management

• Payroll

• Team Management

• Logistics

• Budgeting

• Merchandising

• Profit & Loss

• Inventory control

• Windows

• Management

• Customer support

• Pricing

• Management

• Human Resources

• Cashiering

• Hotel experience

• Hotel management

• Front desk

• English

• Cash handling

• Supervising experience

• Management

• Microsoft Excel

• Microsoft Powerpoint

• Customer service

• Microsoft Outlook


• Hawaiian Language- 'Ōlelo Hawai'i - Fluent

Certifications and Licenses

Food Handler Certification


Reliability — Expert

December 2019

Tendency to be dependable and come to work

Full results: Expert

Customer Focus & Orientation — Highly Proficient

June 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Reliability — Expert

May 2019

Measures a candidate's tendency to be dependable and come to work. Full results: Expert

Customer Focus & Orientation — Proficient

April 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient

Management & Leadership Skills: Impact & Influence — Familiar December 2019

Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Familiar

Management & Leadership Skills: Planning & Execution — Familiar December 2019

Planning and managing resources to accomplish organizational goals. Full results: Familiar

Night Auditor (Hotel) — Proficient

January 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Proficient

Night auditor (hotel) — Highly Proficient

November 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Front desk agent (hotel) — Proficient

October 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Customer focus & orientation — Highly Proficient

December 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Work style: Reliability — Highly Proficient

February 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Customer service fit — Highly Proficient

February 2021

Measures the traits that are important for success for customer service roles Full results: Highly Proficient

Customer service fit — Highly Proficient

May 2021

Measures the traits that are important for success for customer service roles Full results: Highly Proficient

Cleaner fit — Proficient

May 2021

Measures the traits that are important for successful cleaners Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.


Director of Operations Royal Court (Aloha Festivals) July 2000 to November 2003

• Organize and educate all positions within the Royal Court.

• Schedule weekly itineraries, activities, hotels, transportation, travel arrangements, and Entertainment.

• Schedule Royal Court workshop attendance.

• Instruct Royal Court Order, teach hula, teach ukulele, and Hawaiian Games. Additional Information


Type 40 wpm, 10 key by touch, and ability to use MS office Programs (Word, Excel, Online QuickBooks, and Outlook, Power Point, various software programs), email, google drive, and internet friendly • A natural leader, strong communication skills both verbal and written, great organizational skills, fast learner, friendly. Team player, handle a high volume of pressure under little to no stress.

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