E. Lehua KauliaCasas
North Las Vegas, NV *****
adpseo@r.postjobfree.com
Seeking a challenging position that provides excellent Customer Service opportunities, growth, promotions, and success within the company.
Authorized to work in the US for any employer
Work Experience
Operations & Training Manager
OHANA GRINDZ, LLC - Las Vegas, NV
April 2018 to July 2021
Oversee all operations, review all financial transactions, contracts, higher staff, inventory, payroll, menus, and authorize any changes. Educate and train staff on Hawaii & Nevada Safety Regulations, Food and Health Department requirements. Housekeeping & Grounds Keeper Graveyard Manager
Hawaii Care and Cleaning (Hilton Hawaiian Village Waikiki Beach Resort Property) - Honolulu, HI October 2015 to March 2018
Oversee Housekeeping and Groundskeeper department overnight. Schedule daily job assignments, train all staff on equipment, cleaning products, and safety guidelines. Submit nightly reports, inspect all locations for Housekeeping and Ground Keeper, submit weekly inventory, brief birth departments nightly, etc.
Operations Manager
OHANA GRINDZ, LLC - Wailuku, HI
November 2011 to March 2018
ALL Administrative duties, train staff in BOH and FOH on POS System and ALL proper etiquettes with department of health requirements. Provide and train staff on excellent customer service skills/ hospitality, order weekly inventory, monitor labor, generates daily, weekly, and monthly reports. Daily bank drop deposits, handle all financial transactions, etc.
Night Audit/ Front Desk Manager/ Housekeeping Manager Makaha Resort & Golf Course - Waianae, HI
February 2000 to October 2015
Provide excellent customer service/ hospitality, operate switchboard w/ multi phone lines, review and balance daily audit reports for hotel, 2 restaurants, and golf course. Check in guest upon arrival, check out guest upon departure using Room Master software system, and assist guest with island information.
Education
Associate in Hawaiian Language and Studies
University of Hawaii Maui - Kahului, HI
September 2012 to May 2014
Certificate of Completion in Business Management and Travel Industry Business Technology And Travel Industry Academy - Fife, WA July 1996 to December 1996
Associate in Early Childhood Education
University of Washington-Tacoma Campus - Fife, WA
August 1994 to June 1996
High school diploma in School
Nanakuli High & Intermediate School - Waianae, HI
September 1990 to June 1994
Skills
• 40 wpm (10+ years)
• Excel (9 years)
• fast learner (10+ years)
• great organizational skills (10+ years)
• MS office (10+ years)
• organizational skills (10+ years)
• Outlook (8 years)
• QuickBooks (7 years)
• strong communication skills (10+ years)
• Team player (10+ years)
• TYPING (10+ years)
• Word (10+ years)
• Administrative Assistant
• Receptionist
• Billing
• Data Entry
• Scheduling
• Filing
• Clerical
• Microsoft Office
• Microsoft Word
• Powerpoint
• Time Management
• accounting
• Strategic Planning
• Operations
• Fundraising
• Team Building
• Management
• Project Management
• Sales
• budget
• Marketing
• 10 Key Data Entry
• Business Management
• Event Planning
• Multi-line Phone Systems
• Night Audit
• Office Management
• POS
• Aloha POS
• Housekeeping Management
• Groundskeeping
• Financial Report Writing
• Guest Services
• Operations Management
• Personal Assistant Experience
• Events Management
• Payroll
• Team Management
• Logistics
• Budgeting
• Merchandising
• Profit & Loss
• Inventory control
• Windows
• Management
• Customer support
• Pricing
• Management
• Human Resources
• Cashiering
• Hotel experience
• Hotel management
• Front desk
• English
• Cash handling
• Supervising experience
• Management
• Microsoft Excel
• Microsoft Powerpoint
• Customer service
• Microsoft Outlook
Languages
• Hawaiian Language- 'Ōlelo Hawai'i - Fluent
Certifications and Licenses
Food Handler Certification
Assessments
Reliability — Expert
December 2019
Tendency to be dependable and come to work
Full results: Expert
Customer Focus & Orientation — Highly Proficient
June 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Reliability — Expert
May 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Expert
Customer Focus & Orientation — Proficient
April 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Management & Leadership Skills: Impact & Influence — Familiar December 2019
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Familiar
Management & Leadership Skills: Planning & Execution — Familiar December 2019
Planning and managing resources to accomplish organizational goals. Full results: Familiar
Night Auditor (Hotel) — Proficient
January 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Proficient
Night auditor (hotel) — Highly Proficient
November 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Front desk agent (hotel) — Proficient
October 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Customer focus & orientation — Highly Proficient
December 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Work style: Reliability — Highly Proficient
February 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Customer service fit — Highly Proficient
February 2021
Measures the traits that are important for success for customer service roles Full results: Highly Proficient
Customer service fit — Highly Proficient
May 2021
Measures the traits that are important for success for customer service roles Full results: Highly Proficient
Cleaner fit — Proficient
May 2021
Measures the traits that are important for successful cleaners Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Director of Operations Royal Court (Aloha Festivals) July 2000 to November 2003
• Organize and educate all positions within the Royal Court.
• Schedule weekly itineraries, activities, hotels, transportation, travel arrangements, and Entertainment.
• Schedule Royal Court workshop attendance.
• Instruct Royal Court Order, teach hula, teach ukulele, and Hawaiian Games. Additional Information
SKILLS •
Type 40 wpm, 10 key by touch, and ability to use MS office Programs (Word, Excel, Online QuickBooks, and Outlook, Power Point, various software programs), email, google drive, and internet friendly • A natural leader, strong communication skills both verbal and written, great organizational skills, fast learner, friendly. Team player, handle a high volume of pressure under little to no stress.