Cassandra Graves
**** ****** **** *** **** Creek, AL 35672 Cell: 256-***-**** adpsdd@r.postjobfree.com
Summary
I am looking for a career that embraces my job experiences as well as the strengths of my personality. A highly rewarding job that allows me to use my skills and leadership values.
Highlights
● Resolves problems by clarifying the issue and determining the cause.
● Strong organizational skills.
● Obtain and evaluate all relevant information to handle inquiries and complaints.
● Confident, ambitious person with excellent communication and listening skills.
● Training development and ability to advance.
● Has a "thick skin" and able to handle complaints, even when handling unpleasant customers.
● Knowledge of shipping and receiving inventory and maintain inventory records.
● Communicate courteously with customer face to face.
● Willingness to move faster and devote more personal energy.
● Ability to count money, sort charge slips and balance monies.
● Contributes to team effort by accomplishing related results as needed.
● Proficient in Microsoft Word, Microsoft Outlook, and Excel.
● Experience working in QuickBooks.
Experience
Customer Service; Inventory Management and Purchasing
● Recommends potential products or services to management by collecting customer information and analyzing customer needs.
● Able to build a long-term relationship with the customer.
● Contact customers regarding invoices and accounts which are past due.
● Responsible for work station assignments, employee training, employee breaks, and shift rotations.
● Identify account risks, potential credit problems, disputes, and other customer issues.
● Executed “field calls”’ to receive payment or deliver late notices.
● Managing the goods and materials for the goal of resale.
Work History
3/18/2019-Present: Gemstone Foods Purchasing Manager/Supervisor
5/31/2018 to 3/15/2019: Interstate Billing Service Customer Service Representative
10/25/2016 to 5/25/2018: MidGard Self Storage District Manager
8/2007 to 10/20/2016: Housing Investors LLC District Manager
Education and Training
Two years at Calhoun Community College
Housing Credit Certified Professional Exam Passed 10/2013
Established as a Housing Credit Certified Professional Sept 2015
National Insurance Producer Exam Passed 05/2016
National Insurance Producer License May 2016