Sandra Troost

Sherwood, AR *****

616-***-****

Management executive significantly skilled in the establishment of innovative solutions and direction of methods to increase proficiency and profitability in diverse business and organizational conditions

EMPLOYMENT

Controller / Manager

Epic Mechanical Service Company

August 2021 - December 2021

● Revised and created new policies and procedures to improve efficiency of business

● Assessed and evaluated accounting operations

● Performed accounts payable and accounts receivable functions

● Formulated company budgets to ensure expenses were in line with projected revenue

● Developed new expansion areas to create additional revenue

● Created and implemented promotions, campaigns, and employee incentives

● Successfully increased revenue through personal sales including telemarketing and door-to-door canvassing

● Processed credit applications

● Ran human resource department

● Handled and resolved customer complaints

● Oversaw dispatching, customer care, sales, and technicians

● Provided training and mentoring for all employees

● Performed all Notary Public duties

Transport Manager / Home Consultant

Arkansas Home Center

April 2018 - August 2021

● Single-handedly ran transport division and performed all administrative functions including, but not limited to, scheduling, dispatching, estimates, and accounts receivable

Sandra Troost

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Transport Manager / Home Consultant (Continued)

● Was recruited to become a licensed home consultant due to taking initiative and successfully generating additional revenue

● Assisted clients find and/or design new homes

● Formulated expenditures and profit margins to generate quotes

● Assisted with all aspects of home financing

Office Manager / Human Resources Director

Countryside Heating and Cooling

December 2013 - April 2018

● Upgraded existing procedures, created and implemented new procedures, and streamlined all administrative duties

● Performed all accounting functions including accounts payable, accounts receivable, bank reconciliation, estimates, billing, petty cash, and collection

● Performed all human resource functions including payroll, bonus formulation, retirement investing, and all insurance matters

● Administrative duties for HVAC installation including reading blueprints, load and energy analysis, permit applications, and scheduling inspections

● Performed all administrative functions

Dealer / Trainer

J & M Distributing

April 2013 - January 2014

● Performed all aspects of recruiting

● Provided new-hire orientation, training, and ongoing mentoring

● Set up and conducted in-home customer demonstrations

● Responsible for closing, completing, and processing sales

● Provide new customer product training

Partner / Manager

TEM, Inc. / Scepter Solutions

May 2011 - April 2013

● Directed all aspects of day-to-day operations

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Partner / Manager (Continued)

● Developed and maintained client relationships

● Conducted all phases of interviewing while evaluating applicants’ relevant skills, knowledge, aptitude, qualifications, education, and related experience

● Assessment of candidates’ motivation and their fit with organizational requirements

● Onboarding, integration, and new-hire orientation

● Responsible for classroom and hands-on field training

● Specialized in direct sales and in-store marketing

● Focused on brand management and retail compliance

● Opened and incorporated branch office

Temporary Position

Lake Michigan Credit Union

November 2010 - March 2011

● Digitized customer and document data

● Worked with multiple databases

● Discharged and released mortgages

● Prepared wire transfers for loan funding

Insurance Agent

Bankers Life and Casualty

July 2010 - November 2010

● State licensed to sell and service claims for all health and life insurance products

● Performed prospecting via cold calling

● Provided in-home consultations educating clients on types of insurance coverage, evaluating current insurance policies, and making recommendations based on their needs for retirement income, health expenses, retirement care, and final expenses

● Enroll clients in selected coverage

● Reviewed clients’ financial portfolios to ensure their objectives were being met and provided solutions to achieve their goals

● Client customer service

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Skilled Labor

Joe Fabiszak and Company

July 2009 - July 2010

● Worked hands on in various aspects of construction, farming, and forestry

● Operated hydraulic lift, heavy farm equipment, and agricultural, construction, and forestry machinery

● Installed, replaced, and/or repaired metal barn roofs

● Performed tree and stump removal services, pruning, log splitting, and orchard maintenance

● Assisted in marketing, cost estimates, invoicing, and collections Independent Contractor

2000 - 2009

● Audit preparation for ISO-certified businesses

● Identified and resolved compliance violations

● Gained comprehensive knowledge regarding BSI (British Standards Institution) and ISO (International Standardization Organization) accreditations

● Served as ISO Librarian responsible for maintaining compliance of all operating procedures

Owner / Operator

Fleis Court Reporting Services

1994 - 2000

● Owner, operator, and president responsible for all aspects of day-to-day operations

● Started as an independent certified shorthand reporter and grew business to contracting 97 nationwide reporters

● Executed all aspects of obtaining, managing, and compensating employees, contractors, and interns

● Performed all sales and marketing for court reporting services

● Maintained all accounts and managed budgeting, billing, collections, accounts payable, accounts receivable, and expenditures

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Owner / Operator (Continued)

● Performed court reporting duties for depositions and court proceedings, translated stenographic output, and converted verbatim testimony into legal transcripts

● Directed assembly, quality control, inventory, and delivery of transcript orders and supplemental products

● Hosted apprenticeship program for court reporting interns EXPERIENCE / QUALIFICATIONS

Accounting

● Performed all accounting functions including Accounts Payable, Accounts Receivable, budgeting, expenditures, bank reconciliation, estimates, billing, petty cash, and collection

Administrative

● Proficient in all administrative roles and duties

● Expert with spreadsheets and most software applications

● Type up to 100 words per minute accurately

Creative

● Contracted independently for artistic design and decorating

● Highly skilled in faux-finish painting

● Flair for orchestrating business and social events

● Former photography model

Credit / Finance

● Advanced from clerical staff of start-up mortgage processing company to VP of Operations within a 3-month period

● Performed credit evaluations and promoted refinancing

● Currently assess credit of customers and assist in their obtaining home financing

● Currently provide support for Finance Manager

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Entrepreneurial

● Evolved from independently working as a freelance certified shorthand reporter to owning and operating an agency staffing 97 freelance court reporters nationwide

Human Resources

● Performed all human resource functions including payroll, bonus formulation, retirement investing, and all insurance matters

● Experienced with all aspects of recruiting, obtaining, managing, and compensating employees, contractors, and interns

Instructional

● Taught college court reporting curriculum and performed student evaluations

● Hosted apprenticeship program for court reporting interns

● Developed and implemented various professional training programs and tools

● Conducted various seminars and conferences

● Taught classes for troubled teens

● Taught various church groups

Insurance

● State licensed to sell and service claims for all health and life insurance products Labor

● Operation of hydraulic lift and various farm equipment

● Metal barn roof installation and repair

● Interior / exterior painting

● Assisted in hanging of drywall and general construction Legal

● Previously licensed as Notary Public

● Completed court stenography curriculum with a 4.0 Grade Point Average and obtained State licensing as a Certified Shorthand Reporter

● Performed all court reporting functions for depositions and court proceedings and translated verbatim testimony into legal transcripts Sandra Troost 6

Legal (Continued)

● Attended supplemental classes focusing on legal terminology and court procedures

● Worked as a legal secretary and cataloged billable time for client invoicing Medical

● Administratively supported a team of health providers and handled all benefit eligibility and IPO insurance claim issues

● Attended college classes focusing on medical terminology and trained for medical transcription

Ministry

● Taught and mentored troubled teens

● Taught and supervised Children’s Ministry at various churches

● Led and participated in several community outreach programs

● Guest speaker/teacher for several churches and recovery groups

● Currently serve on Welcome Committee and Altar Team at local church

● In the process of becoming accredited as a foster parent Networking

● Built various dedicated organizations of driven team members through multilevel marketing

Real Estate / Housing

● State-licensed Real Estate Agent

● Current member of North Pulaski Board of Realtors

● Licensed home consultant for manufactured and modular housing Sales / Marketing

● Successfully sold various products and services through prospecting, cold calling, direct marketing, and product demonstrations Sandra Troost 7

Specialization

● Gained comprehensive knowledge regarding BSI (British Standards Institution) and ISO (International Organization Standardization) accreditations and acquired a position as an ISO Librarian responsible for maintaining compliance of all operating procedures

● Independently contracted by ISO-certified businesses to aid in their audit preparation by identifying and resolving compliance violations Technical

● Engaged in computer programming, website design, database configurations, and presentation assembly

Travel

● Former Independent Travel Agent certified with International Association of Travel Agents, International Agency of Travel Agents Network, Association of Retail Travel Agents, and Cruise Line International Association

● Operated an Internet-based travel service

EDUCATION

DePaul University (dba Chicago College of Commerce) 1991 - 1995

Northwestern Michigan College

1984 - 1985

Leland Public High School

1980 - 1984

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