Procurement Analyst Business

Shivanand Sajjan

Mobile Number: +91-966-***-****

Email: ***********@*****.***

Career Objective

A professional with 8+ years of worthy experience including Data Analysis, Process Quality Analysis, (Salesforce.com). Good analytical and interpersonal skills with demonstrated communication and management abilities and accomplish the organizational goals and objectives and at the same time get an opportunity to expand my own knowledge base for the self-betterment.

Organizational Experience- Current:

Currently with Concentrix Technologies as a Partner Process Specialist & ATL

Organization : Concentrix Technologies

Period : September 2018 to October 2021

Designation : Partner Process Specialist

Roles and Responsibilities:

Communicating with client relations

Supervise and lead a team of 20 agents

Completing coaching's and developing their skills to get to the next level

Verifying payroll accuracy and schedule adherence

Ensuring all KPI metrics are being met or achieving the goal

Weekly coaching's and side by sides with each agent on my team

Assist with de-escalating supervisor calls

Time management

Review reports determining basic characteristics, such as data origin, data accuracy, report flow, distribution, purpose, and function of report.

Updating the Attribute values to the Customer & helping them to create the Opportunity within Timeline.

Responsible for all administrative functions within CRM systems related to data accuracy and quality, including the validation lists which drive workflow and reporting.

Analyze existing executed agreement repository and provide recommendations for integration and enrichment of existing data.

Conduct a quality review of agreements within CRM systems recommend improvements to governance and guidelines.

Monitor internal resources that maintain and updating customer data and highlight any potential issues

Develop and manage relationships with sales, operations, and finance to maintain data completeness and quality.

Profile and report on data completeness and quality.

Organizational Experience- Prior:

Organization: Hewlett-Packard Inc (HPI)

Period: September 10th, 2014 to 17th August 2018

Designation: Process Analyst (Worldwide Sales Support coordinator)

: Subject Matter Expert for Marketing and analysis

Job Description:

Responsible to achieve the daily TAT & Accuracy for the transactions allocated.

Key SME to manage process queries.

Managing Marketing requests from Australia, New Zealand, and India.

Supporting global Sales Operations for HP Sales.

Managing customer account creation in MDM.

Maintaining data in MDM on the customer request for account information updating.

Verification of customer account Information’s from trusted sites, such as D&B, Google, Recita, and other major verified websites to be approved or rejected.

Resolving hierarchical relationship data flow issue to Microsoft Dynamics.

Processing ad-hoc account creation requests with data analysis

Create reports and presentations.

Continuously monitoring customer account creation request inflow on an hourly basis.

Generating process improvements for the master data processes and Microsoft Dynamics for implementing changes that increase efficiency.

Responding to Business queries.

Adherence to the Productivity, Zero delay, and Zero defect.

Learning from Job:

Exact validation on customer requests received from the Stakeholders or Sales representatives.

Meeting 100% TAT (Turn Around Time) and accuracy.

Updating the stakeholders or the Sales Representatives on the changes with regards to customer details.

Allocation of cases requests.

Taking responsibility on E2E process handling.

Updating the values to customer accounts in order to help the customer to set up a particular business within the same organization.

Providing training to New Joiners & creating Brainstorming activities for the Team.

Closure of high priority cases as and when required by Stakeholders/Sales Reps/Requesters.

Extract Team report and review as part of Quality Check on the daily production.

Involve in Testing along with Supervisors and Support Analysts before Go-live with New tools for the process.

Training and Certifications:

SME development.

Project Management roadmap.

Accuracy as culture.

Personal & Professional Effectiveness.

Zero Delay Zero Defect.

Yellow Belt certification training.

MS Excel.

Project Management: Agile Project Management Fundamentals.

Mentoring Project Management Professional (PMP) PMBOK Guide 5th Edition.

Core PMI Values and Ethical Standards.

Data analytics for salesforce.com MS dynamics.

Certified Business Analyst training from UiPath.

Key Strengths:

A competent professional with 8+ years of experience in:

Operations Management

Process Management

Client Relationship Management

Team Management

Supply chain Management

Project Management

Data analysis

Business Analysis

Order Management

An out of box thinker with a proven track record of generating process improvements and streaming workflow.

Creating teamwork environment to enhance productivity innovatively.

Worked extensively for various processes and is capable of handling elevated level escalations. Strong understanding of Enterprise structure, Sales, Client & Customer Relationship Management.

FNFI - Fidelity National Finance India (March 2013 to June 2014) as Process Associate

Manage all direct reports and set the direction for extended people managers of the function, so that there is synergy in the function(s) that report into the job.

Plan, organize, and direct the day-to-day activities of the function thereby ensuring the management and delivery of quality services to clients.

If required need to have a conference call with Clients and help resolve the issues with provided data and enhance with appropriate solutions.

Rewards, Recognition & Achievements: -

Nominated for Bright Spot award.

Nominated for extra miller award.

Star performer of the Month.

Extra miler award for consistency.

Received Appreciation for handling new projects; taking initiatives in clearing backlogs without any errors and being the best performer apart from daily production.

Received Appreciation from the Support Analyst (S&A) and Project Co-Ordinator (P&C) for prioritizing the critical ad-hoc files.

Tools and applications used:

SFDC – Salesforce.com

MDCP – Master Data Control Point

SAP - Systems, Applications, Products

MS Dynamics

Apollo

MS office suite

Reltio

SQL - Structured Query Language

MDM – Master Data Management

Oracle

Professional Excellence:

Data analysis, Data enrichment, Data cleaning and Data Mining.

Customer management, partner management, Operation management & Customer Success management.

Sales Territory – Maintaining Data Quality.

Account ownership for the assigned territory.

Education Summary:

Qualification

Institution

Year

BCA

Vivekanand Institute of Management, Gulbarga

2011

II PUC

Sardar Vallabh Bhai Patel PU Science College, Gulbarga

2007

SSLC

Hyderabad Karnataka Education Society’s Boys High School, Gulbarga

2005

Personal Details:

Father’s Name : Mallikarjun C, Sajjan

Mother’s Name : Mallamma M, Sajjan

Date of Birth : 7th April 1989

Gender : Male

Language Known : English, Kannada and Hindi

Hobbies : Listening Music, Athletics/fitness and Janani NGO

Declaration:

I hereby declare that the above written are true to the best of my knowledge

And belief.

Place: Bengaluru, Karnataka - India Shivanand Sajjan

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