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SHANAE M. MILLER

SAN ANTONIO, TX 937-***-**** adpsa8@r.postjobfree.com https://www.linkedin.com/in/shanae- miller/

PROGRAM/PROJECT MANAGEMENT PROFESSIONAL

Extensive experience with acquisitions for Department of Defense and Talent Management. Significant experience in key responsible positions addressing strategies, policies, and initiatives important to complex business challenges. Cultivates and maintains strong productive business relationships with senior leaders and stakeholders/customers. Demonstrates advanced skills in completing time-sensitive assignments. A proven manager for change who can build or reform organizational cultures to deal effectively with ambiguous and unknown challenges. KEY QUALIFICATIONS, STRENGTHS AND ATTRIBUTES

OPERATIONAL AND

PROGRAM

MANAGEMENT

Demonstrates track record building synergy with management and, peers, and customers in a highly measured, fast paced, complex environment.

Strong analytical and problem-solving skills, with strategic orientation & ability to act decisively

Works effectively with management, peers, and stakeholders/customers

Strong analytical skills

Effective conflict resolution skills

Innovative and strategic thinker who can envision both the future and actionable steps to achieve it

Ability to identify strengths, weaknesses, threats, and opportunities facing the organization

Exercises leadership skills to uplift morale and promote change

Ability to effectively influence major decisions

Serves as lead program manager in area of expertise to stakeholders/customers, management, and staff

Ability to assist organization to rapidly adjust to changing conditions

Helps division transform analytical findings into relevant business solutions FINANCIAL

MANAGEMENT

Achieves financial goals by effectively controlling and reducing costs through economical utilization of personnel, materials, and mandatory regulations/procedures.

Displays sound judgement in managing and controlling expenses; Ensures that all expenditures are in the best interest of the organization

Identifies problem areas early and addresses issues while still manageable

Alerts management on costly program overruns and recommends cost-effective solutions LEADERSHIP AND

MANAGEMENT

STYLE

Demonstrates ability to motivate and lead professional teams in a fast pace, high energy environment attuned to organizational culture, while thinking “outside the box”.

Self- Starter; Projects self-confidence, authority and enthusiasm

Team Player; Stimulate team into becoming achievers

Energetically engages and motivates associates, department heads, and other stakeholders

Strong judgment, effective prioritization, time management and multi-task orientation INTERPERSONAL

COMMUNICATIONS

AND WORKING

RELATIONS

Strong interpersonal skills. Interacts with leadership/management to provide critical information and status updates on multi-faceted projects.

Gains creditability and confidence of managers, and peers quickly

Regards differing views as opportunities for understanding and personal growth

Respects opinions of others and works with these views

Interacts effectively with clients, stakeholders/customers, senior leaders, managers, staff, and peers

Willingness to share credit with others

Ability to coach and mentor team members

COMMUNICATIONS

Self-confident and enthusiastic with a highly professional diplomatic demeanor and extraordinary communications and presentation skills.

Excels in effective and positive communications both horizontally and vertically

Develops and maintains two-way communications; ability to listen and process information

Expresses ideas both verbally and in writing superbly

Articulates issues and opportunities that impact the work of the organization

Delivers thorough presentations to leadership/management, staff, peers, customers, and other program officials and governing bodies

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PROFESSIONAL EXPERIENCE

United States Air Force, San Antonio, TX October 2018 – Sept 2020 Acquisition Program Manager Perform primary duties as Program Administrator for the Palace Acquire (PAQ) Management Trainee Program. Counsel, advise, and support career field members, supervisors and management staff on career policy, procedures and issues.

Assisted in the Transition Career Development Plan and Development Team review process.

Assisted in the development of career field anchors, promotion plans, career broadening opportunities, education and training/tuition assistance programs.

Advised Management on filling vacancies, promotions, transfers, and reassignments.

Represented HQ AFPC Program Management Career Field Office in the HQ AFMC Acquisition Program Management road shows.

Conducted program analysis, monitor training and provide oversight to ensure appropriate and successful execution of the PAQ Management Trainee Program across the USAF.

Conducted analysis to determine number of PAQ positions and locations (allocations) for sustainable program USAF wide.

Conducted Program Management PAQ Management trainee and Premier College Intern Program recruiting events at top universities for prospective hiring.

Reviewed applicant packages; pre-approve actions such as relocation bonuses, recruitment bonuses, and PCS moves. Hired PM PAQ Management Trainees.

Developed Training Budget Requirements for PM PAQ program. Developed Annual Game Plan (2020-2021) for the force renewal program.

Champion/Assisted the revision of Training Plans that incorporated performance checklists, consistent with the HAF/AQ PM Career Field Education & Training Plan (CFETP).

Established performance objectives and ensured performance results were consistent with training objectives, managed and monitored performance evaluation and training reports.

Led the initiative and planned the 2019 and 2020 Acquisition PM Workshop conference for 108 ACQ PM Management Trainees across the Air Force. Lead the initiative and planned the 2020 Virtual Premier College Intern Program PCIP Internship for 10 ACQ PM Management Trainees across the Air Force. United States Air Force, San Antonio, TX June 2018 – October 2018 Organizational Project Manager Development oversight and execution of assigned projects for AFPC. Collected project status from AFPC project managers for five projects; provided input to the AFPC Director of Staff weekly staff meeting slides and Weekly Activity Report; timely accurate which is critical for division chief to engage with AF/A1X to mitigate risk associated with project funding in management process issues Worked collaboratively with customers and stakeholders to design integrated plans and technology specifications, and to identify, deliver, and implement the customer’s solution. Identified, recommended, and participated in knowledge sharing and improvements in efficiency and effectiveness that positively impact profitability and competitiveness.

Leveraged keen interpersonal skills to develop a solid rapport with AFPC project managers; enabled DSX to identify and assist senior leaders in resolving issues impacting project schedules.

Exercised in-depth knowledge of project management processes while developing and executing complex project and program plans. Demonstrated a sense of urgency, a propensity for action, and confidence in the likely success of plans and initiatives; ensured objectives were met.

Coached two new project managers in successfully kicking off projects; created a standardize briefing template that ensured project teams understood their roles and responsibilities, as well as a project purpose and scope- strong start for complex projects.

Coached two project managers in developing a comprehensive project charter necessary to secure a champion by-in; established project scope and identified project stakeholders.

Participated in weekly A1 Requirements Oversight Group (ROG) meetings group responsible for overseeing IT and non-IT project demands across the A1-enterprise.

Assessed customer concerns, identified the potential issues, and generated strategies and solutions collaboratively with the project team to address those issues. Led customers to new insights and approaches to solving their problems.

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Collaborated with Air Force Reserve Personnel Center Project Management Office and support contractors; Led the development and cross organization review of a suite of 20+ project management templates, personally penned 80% of the templates which enabled nine project management professionals to effectively manage AFPC and ARPC IT related projects.

Repaired and delivered oral presentations such as briefing training sessions and provided flawless PMO capability briefing to AFPC project champion at zero through six level.

Provided professional input for the development of the Statement of Work (SOW) for the Wounded Warrior project. Instituted weekly meetings/data exchange which increased mission capability/program accuracy.

Instituted bi-weekly IPT meeting to set achievable objective and clear work priorities. United States Air Force, Dayton, OH June 2016 – June 2018 Acquisition Program Manager Led team efforts of the Vehicle Parts Strategic Sourcing Program which supports a projected $150M in parts procurement for ~32K vehicles across 63 world-wide locations. Interfaced between business unit and end users to design, specified systems, and processed solutions to address business needs; Develop and implemented methods to accomplish business goals. Served as subject matter expert and provided support and recommendations on complex issues impacting business processes. Developed original and creative solutions to meet business needs; recommended and implemented changes in policies, procedures, standards processes, and strategies. Effectively applied methodologies, policies and procedures while adhering to contractual obligations. Planned and led project execution, ensuring the successful implementation of the contracted services. Influenced decisions at the senior management level of internal and customer organizations.

Orchestrated Vehicle Parts presentation for Industry Day. Provided professional input for the development of the Statement of Work (SOW), Commodity Sourcing Strategy (CSS), and Business Case Analysis (BCA).

Resolved Vehicle Parts issue; ID'd discrepancies/formed cancellation memo--reallocated 250 personnel hrs./$150M. Developed 771 external communication plan guided 80 multi-agency personnel/gained vendor buy- in--aligned w/AFICA #1 priority.

Organized and developed agenda for Annual Strategic Sourcing Offsite; paved the way for smooth training session among leadership; aligned goals w/AFICA 4 Mission Areas.

Acting Flight Chief for one month due to Flight Chief reassigned; flawlessly kept flight on track & executing.

Refocused overall Plans and Programming Flight structure; instituted weekly meetings/data exchange which increased mission capability/program accuracy.

Assisted in requirements definition, all aspects of source selection preparation and artifact development for future Vehicle Barriers Maintenance and Repair (VB M&R) $45M support contract.

Developed acquisition documentations to support pre-Request-For-Proposal (RFP) requirements to award the VB M&R support contract. Coordinated with contracting team and legal to successfully execute contracting actions.

Key member of source selection evaluation team for Vehicle Barriers Maintenance and Repair (VB M&R). Architected rigorous Air Force Installation Contracting Agency (AFICA)/KA Heating, Ventilation, Air Conditioning (HVAC) Integrated Master Schedule (IMS); pivotal management tool for completing Category Intelligence Report (CIR).

Instructed HVAC CIR training course; taught mandatory concepts/procedures which solidified program success/compliance.

Completed Monthly Activity Reports (MARs) and Strategic Sourcing Reviews (SSRs) ahead of schedule w/100% accuracy.

Developed bullet-proof slides for Protective coating Opportunity Assessment (OA). United States Air Force, Montgomery, AL March 2013 – June 2016 Acquisition Program Manager Led team efforts of the AFWay program which guides support for 20K+ users world-wide, coordinate a complete communication plan with Information Technology Commodity Council (ITCC) to help bring brand awareness to customers. Analyzed problems, applied resources, and removed obstacles to develop a workable solution. Delivered results by taking initiative, prioritizing assignments, and maintaining focus on goals. Performed varied and complex duties and tasks that needed independent judgment in order to implement products and services to meet customer’s needs. Participated in business development activities. adpsa8@r.postjobfree.com https://www.linkedin.com/in/shanae-miller/ Page 4 of 5

Key member of source selection evaluation team for Air Force Way (AFWay); Developed acquisition documentations and organized multi-functional team meetings to support pre-Request-For-Proposal (RFP) requirements to award AFWay support contract.

Provided support to the Air Force Way (AFWay) program office as the deputy program manager. Worked with AFWay counterparts to develop AFWay v4.0. Microsoft Project program schedule. Completed suspense’s which include program and security information.

Pursued deobligation of $60K+ from closed contract which freed up valuable funding for current efforts.

Monitored, verified and modified invoices for the AFWay Support Contract; upporting Contracting Officer Representative (COR) duty.

Led first-ever program Integrated Product Team IPT; Organized five functional areas into seamless, high- performance team.

Reinvigorated risk management program; created comprehensive risk management plan.

Driving force behind first-ever strategic communication plan; 300+ user survey responses paved the way for future capability enhancement of AFWay.

Led first-ever AFWay/ITCC DCO event; proactive outreach to A6 user community paved the way for smooth AFWay 4.0 fielding.

Presented AFWay orientation to 100 Network-Centric Solutions NETCENTS vendor reps to bolster effectiveness of Products Contract post award kick-off.

Spearheaded creation of performance metrics tracking system; recognized by Deputy PEO as standard for all programs to utilize.

Revamped AFWay Users Guide; put laser focus on operational utility and customer friendly navigation.

Leveraged resources to ensure AFWay is uninterrupted by assisting Technical Lead and Configuration Manager.

Assisted orchestrating requirements for AFWay 5.0 release which increased reliability between two main customers.

Released and successfully awarded Request for Proposals (RFP) NETCENTS-2 Application Services task order award.

Created AFWay presentation for Business Enterprise Services BES Vendor Exchange Forum. Provided professional input for the development of the Performance of Work (PWS), Configuration Management Plan, Acquisition Strategy Panel (ASP), Life Cycle Management Plan (LCMP), Risk Management Plan, Market Research Analysis, and Tech Evaluation Criteria. Coordinated and conducted Program Design (PDR), Software Design (SDR) and Critical Design Reviews (CDR).

Utilized Program Management Reviews (PMR), the System Metric and Reporting Tool (SMART), Comprehensive Cost and Requirement system (CCaR), and Electronic Dissemination of Technical Reports

(EDTR) to provide detailed reporting of the most current program status.

Key member of source selection evaluation team for Field Assistance Service (FAS); Assisted in requirements definition, all aspects of source selection preparation and artifact development for future FAS $25M support contract; Coordinated with contracting team and legal to successfully execute contracting actions from pre-Request-For-Proposal (RFP) requirements to award FAS support contract. United States Air Force, Montgomery, AL November 2012 – March 2013 Acquisition Program Manager-Palace Acquire Intern Provided exemplar support to the Deliberate and Crisis Action Planning and Execution (DCAPES), ACAT III program. Applied DoD methodologies, procedures, and best practices.

Completed 122+ suspense’s which include funding verification for Deficiency Reports (DRs), interface document review, and program and security information.

Developed a new process to enforce strict tracking in overall management control over a high volume of suspense requiring program office coordination and response.

Improved the quality and response time for critical actions that impacted program funding in time critical good to decision-making at higher organizational levels. United States Air Force, Montgomery, AL November 2011 – November 2012

Acquisition Program Manager-Palace Acquire Intern Provided support to the Enhanced Maintenance Operations Center (EMOC) program office as the program manager. Applied DoD methodologies, procedures, and best practices. Demonstrated expertise to deliver functional and technical solutions on highly complex adpsa8@r.postjobfree.com https://www.linkedin.com/in/shanae-miller/ Page 5 of 5

customer/stakeholder’s engagements. Led the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget. Team lead on projects, providing coaching, guidance and feedback to develop skills of team members.

Developed the EMOC version 4.0.0.1 Microsoft Project program schedule to correct 7 functional Deficiency Reports (DR) and 1Software Change Request (SCR) from conception through contract award.

Coordinated necessary tasks to take release from the design phase, build and test, to release support phase which activities included in work Configuration Control Board (CCB) security pre-activity, Intergroup Coordination schedule for v4.0.0.1, Component Validation and Integration (CV&I), Qualification Testing and Evaluation (QT

&E) Preproduction and Production Field Readiness Review (FRR).

Assessed progress in assigned programs including cost estimates, schedules, and performance supportable baseline requirements by applying new methods /procedures. United States Air Force, Montgomery, AL October 2010 – November 2011

Acquisition Program Manager-Palace Acquire Intern Developed original and creative solutions to meet business needs; recommended and implemented changes in policies, procedures, standards processes, and strategies. Effectively applied methodologies, policies and procedures while adhering to contractual obligations.

Assisted in requirements definition, all aspects of source selection preparation and artifact development for future

$40M test support contract.

Coordinated with contracting team to successfully execute contracting actions. Key member of source selection evaluation team. Served as Quality Assurance Personnel (QAP) on a $2.1M contract, duties included Government cost estimates, contractor burn rates, and validating invoices.

Computed contractor dollar man hour burn rates to accommodate the obligation funds and facilitate reuse of vital fines prior to FY 11 end of year closed out.

Developed a continuity book to serve as a comprehensive model for other QAP efforts; Spearheaded major effort to designate Responsible Test Organization (RTO) for 96 AFPEO Defense Business Systems.

Assisted Test Managers in developmental test and evaluation of two major systems (ACES/IWIMS).

Developed acquisition documentations and organized multi-functional team meetings to support pre-Request- For-Proposal (RFP) requirements to award Test Support contract. United States Air Force, Montgomery, AL Apr 2010 - October 2010 Acquisition Program Manager-Palace Acquire Intern Provided exemplar support to Program Management Office. Applied DoD methodologies, procedures, and best practices. Delivered resource reporting to leadership/management to drive business decisions.

Scheduled appointments

Coordinated meeting arrangements

Scheduled conferences

Organized and compiled documents and information needed for meetings/conferences LICENSES & CERTIFICATES

Defense Acquisition University DAWIA Certification Acquisition Program Management Level III Graduate School USA Human Resource Management Level I EDUCATION

Franklin University Master of Science Marketing and Communication The Ohio State University Bachelor of Science in Human Ecology

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