James E. Hart

E-mail adps8t@r.postjobfree.com

651-***-**** (home) 612-***-**** (cell)

PROFILE

● Goal-oriented individual with strong leadership capabilities

● Ability to present GPS/Efolio projects from introduction to fully operational status

● Organized, highly motivated and detail orientated problem solver; creative and responsive

● Ability to work in unison with students, staff, and supervisors

● Ability to develop and maintain professional relationships with students, staff and supervisors

● Proficient in Microsoft Office 2010, Word, PowerPoint, Excel, Lenox OS EMPLOYMENT

Xfinity/Comcast- CE-3 Specialist 08/28/17 –

11/2/2021

10 River Park Place ST Paul Mn

Facilitates interactions with customers in accordance with company’s service delivery strategy Responsible for calls regarding technical questions and problem resolution related to Comcast products as well as customer equipment, billing works to minimize and/or reduce truck rolls. Core logic – (AppleOne) Bloomington, MN 05/2016-1/2017

● Customer Service and problem solving skills to provide the highest level of service.

● Attention to detail and appropriate business knowledge is utilized when placing an order

● Answering inbound phone lines, addressing emails or providing follow-up. Target Financial/Retail Services (AppleOne) - St Louis Park, MN 11/15 – 1/2016 Contractor

● SLT-2 Provided quality customer service

● Address client concerns and resolve customer issues.

● Escalated Calls/Emails to appropriate department when necessary Century College – White Bear Lake, MN 8/2010- 5/2014 Student Worker - Assistant GPS Lifeplan/professional, Academic portfolio

● Assist during the introduction of ePortfolio classes, introduce ePortfolio classes

● Provide technical and practical assistance to students at Century college who need help with ePortfolio

● Research possible resources for students/workforce; beta testing products and ideas

● Record lab hours to help students; helped produce/write ePortfolio training manuals

● Assist staff on Student Success Day (100+ workshops in one day); examine GPS Lifeplan

(Goals+Plans=Success) for errors, research resources for the GPS Lifeplan Provinet Mortgage – Minneapolis, MN 1998-2008

Mortgage Consultant

● Collected personal information for loan applications; assessed borrower's credit and financial history

● Explained the loan process to applicants

● Used underwriting software to determine applicant’s loan eligibility

● Worked with multiple banks in order to broker the best loan amount and interest rate for loan applicants

Relevant employment history:

Ecolab: property and administrative services, Wackenhut Security (CPO) Custom Protection Officer/Card Access Administrator for Wells Fargo Bank formerly (Norwest Bank), MCI Telecom: Residential /Commercial l/d services, US Sprint: customer service, Equitele telecommunication: Managed/trained residential employees to market long/distance services, National Data Corporation (NCR) Mcgladery and Pullen, Merrill Lynch, Periodical Publishers EDUCATION (Century Community & Technical College, White Bear Lake, MN) Metropolitan State University B.S. Degree Human Services 5/1/2017 Associate Degree Liberal Arts Century college 5/17/15 University of Maryland College Wackenhut Leadership Manual Course 5/2001 Internship:

Amherst H. Wilder Foundation Family Services Advocate Resource Employment Action Center Family Services Advocate Hearing Voices Network MN. Patient Advocate

REFERENCES available upon request

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