Customer Service Tourism
Resume:
Curriculum Vitae of
LEBOHANG MOKOENA
***** ***** ******, ********, ****
adps73@r.postjobfree.com
Personal details
Gender : Male
Nationality : South African
Marital status : Single
Health : Excellent
Home Language : Northern Sotho
Other Languages : English, Zulu, Setswana
Criminal Record : None
Dependent : None
Driver’s License : Code10
Educational background
Last school attended : Wordswoth High School
Highest Standard Passed : Grade 12
Subjects passed : English
Afrikaans
Geography
Biology
Art
Tertiary Education
Current Institution : UNISA
Course : Production/Operations and Productivity Management
Subjects : PPOM01K -Intro and strategic roles
PPOM02L –Designing, planning, controlling
production/operations management system
PPOM03M – Improving the production/operations
management system
PPOM04N – Basics of productivity management
Period : 2015/2016
Institution : Vaal Triangle Technikon
Course : National Diploma: Tourism Management
Subjects : Marketing for Tourism
Tourism development 1,2,3
Tourism Management1.2.3
Travel and Tourism Practice 1.2,3
Law for Tourism \Practice1.2.3
Media and Public Relations
Period : 1998-2000
Institution : Benoni Technical College
Course : Travel and Tourism N4/N5
Tourism Communication N4/N5
Travel Office ProceduresN4/N5
Travel Services N4/N5
Period : 1997
Work Experience
Company : South African Airways
Position : Ramp and Logistics Agent
Duties : Supervision around aircraft
: Preparing the aircraft for passengers
Supervision of vendors servicing the aircraft
Proper loading of Cargo and baggage as per loading
Instruction liaison with cockpit crew and cabin crew
Supervision of boarding staff
Safety and security around aircraft
Capturing of irregularities and service failures around the aircraft
Making sure all activities are performed in accordance to
PTS/SOP
Year : May2012 – August 2020
Courses attended : Dangerous Goods Cat10
Weight and Balance
ACAA
Flight management course
Ticketing and Fares
Reservations
Passenger handling
Customer service
Sept
Lerap
Amadues Checking System
Customer service management system
Customer service management flight closeout Avop
Check in Amadeus RTB Passengers
Star Alliance
Customer service Excellence
Verification of Travel Documents
Human factors
Radio Telephony
IATA OCC Phase 1
ICAO Dispatch phase 2
Company : South African Airways
Position : Customer Service Agent
Duties : Domestics and international Arrivals
Domestics and International checks inns
Ticketing and Reservation
Domestics International Passenger Boarding
Domestics and international Flights Close Out
Passenger handlings
Year : 1 Nov-2006
Company : Comair Limited
Position : Customer Service Agent
Duties : Arrival and Domestics check inns
Ticketing Regional Flights
Domestic’s Regional passengers boarding
Position : Ramp Agent
Duties : Supervision around aircraft
Preparing the aircraft for passengers
Supervision of vendors servicing the aircraft
Proper loading of Cargo and baggage as per loading
Instruction
Liaison with cockpit crew and cabin crew
Supervision of boarding staff
Safety and security around aircraft
Year : 31October 2003-2006
References
Name
Position / Institution
Contact Numbers
Kholekile Ncaku
Team leader Passenger Services
Aubrey Yekelo
Ramp Operations and Departure Control Manager
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