Administrative Assistant Customer Service

Nicole M. Miller

**** ******** **, ******, ** ***97

Phone : 248-***-****

Email : adprym@r.postjobfree.com

EXPERIENCE SUMMARY:

Over 20 years of leadership experience in the areas of: customer service, administration, health care, education and transportation facilitation. Dynamic Problem Solver in determining corrective action needed for resolution. Able to communicate with all levels of personals within any organization. Experienced in crisis management; having the ability to handle multiple tasks with a sense of urgency for escalating concerns. Outstanding organizational skills. Well versed in leadership, quality assurance and facilitating team building. Proven track record in handling confidential matters, including privileged communications, documentations and client records.

Professional Experience:

Charlie’s Touch, LLC. Present – May 2010

Operations Manager

Southfield, MI

Established company routes concentrating on customer service.

Provided personal services to ensure the safety and comfort of customers.

Ensured prompt service of all phone calls from customers 24 hours a day.

Ensured to track routes to assure on time arrival for established customers.

Handled client concerns and direct problems to suitable parties.

Supported management team with the supervision of transportation personnel.

Ensured compliance to all security as well as operational procedures.

Abundant Life Christian Center Ministries March 2020 – September 1994

Children’s Ministry Director

Redford, MI

Responsible for the oversight and leadership of the Children’s Ministry including: Children’s Church and Special Events.

Responsible for the recruiting and training of all new Children’s Ministry staff members.

Responsible for creating and effectively managing the ministries budget.

Responsible for maintaining and approving children’s media section.

Responsible for communicating consistently with senior leadership.

Responsible for working with buildings and grounds, for all area repairs.

Chartwells, Compass Group June 2015 – August 2014

Food Service Manager

Birmingham School District

Responsibilities entailed overseeing food preparation, inventory, and daily cleaning.

Well operative with computerized touch screen cash registers.

Processed and served multiple lunches from 250-400 students daily.

Performed all daily duties with excellent customer service, professionalism and integrity.

Sodexo, Inc.

Food Service Manager August 2014 – April 2011

Birmingham School District

Responsibilities entailed overseeing food preparation, inventory, and Sanitation.

Well operative with computerized touch screen cash registers.

Processed and served multiple lunches from 250-400 students daily.

Performed all daily duties with excellent customer service, professionalism and integrity.

ICI Services LLC.

Administrative Assistant May 2003 – April 2001

Warren, MI

Provided impeccable office support which included; event and meeting planning, word processing, database management, multiline phone systems, presentations, customer support, shipping and distribution, accounts receivable, benefits administration, office management, inventory control, vendor/contractor relations, payroll, Microsoft Office and documentation preparation.

Served as a calming influence in a fast-paced office.

Resolved various employee-relations and human resource concerns as they related to the tri-fold cooperation establishment.

Provided direct assistance to the Quality Assurance Manager.

Enhanced the human resources filling procedures; in order to provide organization.

Demonstrated the ability to multitask in fast-paced environment, while maintaining an emphasis on quality.

Presented a professional image, via telephone and in person, contributing to ICI, LLC’s positive reputation.

Demonstrated proficiency in all programs of Microsoft Office.

Created corporate newsletter’s to enhance communication within the work place.

Reconstructed the current purchase orders, timesheets, new hire forms, and all major medical insurance companies so that they were tailored to meet the requirements, concerns and functions of ICI, LLC.

DMC – Receiving Hospital and Sinai Grace Hospital March 2001 – August 1993

Graduate Nurse/Patient Care Associate

Detroit, MI

Assisted in the care of critical and emergency distress of patients.

Daily Job duties performed included; patient vitals signs, EKGs, vena-punctures, telemetry monitoring, foley catheterizations, CPR, windows electronic charting, and patient transportation.

Worked along with various emergency team members in helping to maintain organization and sanitation of the department.

Assisted team members in providing patient care in a safe an effective manner.

Obtained data documentation observations accurately and notified other team members of pertinent information within a timely manner.

Regularly identified opportunities to help and offer specific assistance outside of the normal scope of the job.

Integrated Health Services August 1997 – June 1995

Office Administrative Assistant

Provided administrative support throughout the company.

Assisted with billing, processing, and examining insurance claims and other high priority office functions.

Revamped and organized office space by establishing an effective recycling program.

Education:

Bachelor of Science in Nursing / Administration

University of Detroit Mercy May 13, 2000

Licensed Insurance Adjuster

Issued by Texas Department of Insurance, Active

2021

Skills:

PC Software Proficiency in Microsoft Office Excel, Power Point, Word, and Outlook.

Experienced in Contract Bidding, Selection and Procurement

Experienced Facilitator For:

Training Employees for New Processes and Procedures

Employee Mentor – Building Client Relationships, Learning Management Skills and Techniques.

Claims processing

Activities:

Member of Chi Eta Phi Nursing Sorority, Inc., Lambda Chi Beta Beta Chapter

Participated in the Nursing Journal Club located inside of Grace Hospital

Top Ladies of Distinction, Inc. (TLOD) – Humble Intercontinental Chapter

Achievements:

Recipient of the Chi Eta Phi Sorority, Inc" Lambda Chi Chapter, Scholarship Award.

Dean's List at the University of Detroit Mercy

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