Bilingual Help Desk Technician (French)

PERSONAL PROFILE

IT technician with a background in business,

accounting, and marketing. Native French

speaker, eager to contribute to the success of

organizations through attention to detail and

excellent organizational skills.

Good knowledge of programming languages

coupled with IT help desk skills, flexible hard

worker ready to learn and contribute to team

success.

CONTACT

Address: 329 Ellis Ave. Mankato, MN.

Email: ******-*********@*******.**

Mobile No. : 612-***-****.

SKILLS

- French (native language)

- HTML and CSS

- Network configuration

- Software installation

- Java, SQL, Python, Php

ACTIVITIES

Member of the voluntary association "youth

for life" in Abidjan 2011 to 2017:

Organization of activities such as

donations to orphanages,

reforestation, blood donation, and

awareness campaigns on viral

diseases.

Guitarist and volunteer guitar

instructor

Concert once a year performed by

guitar students.

Playing guitar for people suffering

from mental trouble.

PROFESSIONAL HISTORY

IT Help Desk Assistant

South Central College, MN 56003

- Help in Troubleshooting users accounts

- Password reset

- Active Directory

- Customer Support via emails, phone calls…

- Creating and handling tickets

Risk Management Assistant

BNP PARIBAS-CI (Abidjan) 02/2019 - 05/2018

- Encouraged stakeholders to develop a new

understanding of risk management programs.

- Developed short-term goals and long-term strategic plans to improve risks control.

- Taught employees how to control risks at front line, including how to interpret and apply policies.

Marketing Assistant

Guaranty Trust Bank CI (Abidjan) 02/2017 – 06/2017

- Compiled products customers data to forecast accurate sales and profit projections.

- Coordinated innovative strategies to accomplish objectives and boost long-term profitability.

- Coordinated campaign collateral across diverse business segments, product lines and markets.

EDUCATION

Associate Of Applied Science - Information Systems South Central College, Mankato MN.

Master’s Degree - Business Administration- Institut Universitaire d’Abidjan, (Ivory Cast) 2018

Management Control & Audit Certification - Fondelia,

(Ivory Coast) 2016

High School Diploma

Commandant Cousteau (Ivory Coast) 2011

ALEXIS L. TSHISUNGU

IT HELP DESK BILINGUAL (French)

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