Customer Service Manager
Resume:
LEA GONZALES
L
Rancho Condova, California
*************@*****.***
Experienced Human Resources Hiring Manager looking for a career change opportunity in HR that allows weekends free. Solid, stable and very capable person with quick learning capabilities as demonstrated by 20+ years with single company.
WORK EXPERIENCE
Hiring Manager
02/2017 to Present
Safeway
Sacramento, CA
Job duties over a 5 year period include recruiting new employees to work in all the areas of the store for multiple stores in the Sacramento area and meet specific department manager needs. Tasks include contacting each applicant/new potential employee, set up in store interviews, run background checks, arrange and complete drug tests, establish personnel files and document interview notes and all test results on the new employees. File Maintenance
02/2017 to 2021
Safeway
Sacramento, CA
File maintenance job duties include on "Ad day" (Advertisement day) prior to store opening, replace all product price labels with sale prices throughout the store and scan all price changes by aisle to make sure the prices were scanning correctly. Any issues with price changes required a diagnostic analysis to figure out what the issues were and correct them followed by final scan verification that the problem was properly resolved. Front Line Manager / Customer Service
01/2005 to 02/2017
Safeway
Sacramento, CA
Job duties included maintaining line counts. Which means getting customers through the check stand quickly. Make sure the courtesy clerks were doing all their duties that they were responsible for that day. Making sure each checker and courtesy clerk had their breaks and making sure that they get their lunch breaks on time. Responsibilities included training of all courtesy clerks and checkers along with recording all training records. Customer service job duties include money orders and Western Union refunds and exchanges. When there were any issues with the customer a solution to resolve the issue had to be figured out.
Various Departments within Safeway
06/1992 to 01/2005
Safeway
Various Locations: San Francisco bay area, Denver, Co, Peublo, Co. Worked in the following departments to learn the requirements of each department including; Deli, Seafood, Self Checkout, Floral, and Produce Departments. Duties included waiting on customers, performing inventory counts and product ordering.
SKILLS
HR Hiring Manager - 3 years
Store "Front Line" Manager - 3 years
EDUCATION
Safeway Specific Training by Outside Educators
Other
Human Resource Hiring Manager and "Front Line" Management Off site
12/2016 to 01/2017
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