ndaleyo Hall

*** ***** ** *** ***

Kent, Ohio *4240

adprwa@r.postjobfree.com

+1-330-***-****

Work Experience

Courtesy Clerk

CORE - Cuyahoga Falls, OH

January 2016 to Present

Help the families get home furnishings for there home. Check them in at the desk and assign a escort to help with finding household items.

Quality Assurance Manager

ADG Solutions - Springfield, OH

March 2016 to December 2016

QA for the call center. I would evaluate 75% of the reps per shift. Listen to the calls per Skye and by phone as well. At the end of each shift I would write a detailed report to the QA Director at the corporate to give a report for each shift.

Housekeeper/Front Desk

Econo Lodge - Akron, OH

July 2014 to March 2016

Housekeeping cleaned the rooms in a timely manner. Cleaned the common areas of the hotel.

Front desk clerk checked in the customer in a timely manner, as well as did the check outs for the customers. Had a balanced cash drawer daily.

Home Care Aide

Pryor Family Trust - Barberton, OH

December 2008 to July 2014

Handled the incoming calls, made outgoing calls for the client. Use of a fax machine, copier, scanner, computer, and printer daily. Did filing of invoices for the client. Handled matters with Hospice,

Passport, Home Health Agencies for the client. Made sure the clients meal delivered every Friday.

Made menus for the client for the Home Health Aids weekly.

Office Clerk

Nature Solutions Inc - Beachwood, OH

November 2005 to November 2008

Handled time sheets for the employees. Handled the phones in the office. Did the filling for the office.

Help make out the weekly work schedules. Made sure all time sheets were put into the payroll office.

Handed out paychecks for the supervisors. Use all the office equipment.

Portage County Clerk of Courts

Mobile Homes

October 1996 to December 2005

Answered inbound calls in support of customer needs. Made outbound calls for the customer and dealerships across the country. Conveyed in a reassuring manner step by step instructions to resolve application issues. Reviewed and issued audits on account information and processes. Adhered to county monetary regulations for a balanced cash drawer daily. Checked to ensure that appropriate changes were made to resolve customer's problems. Executed daily operations of Mobile Homes

Reports for the State of Ohio. Obtained and examined all relevant information in order to assess validity of complaints and to determine possible causes, such as over charged for taxes on new and used vehicles, vats. boats, boat motors

Education

College Certificate in Office Specialist

Fortis College

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