Employee Relations Marketing Executive public speaker
Resume:
Vera Sharpsteen
Administrator
P
E
*************************@*****.***
A
Waverly NY 14892
W
Unavailable at this time
Objective
Education
I am seeking a position where I can make a difference in someone’s life every day. A position where I can grow as well as use the skills that I have acquired as the leader of a busy home health agency. I love to watch people grow and succeed under my leadership. Their success is my success and the overall success for the company.
EFA
Elmira
NY
I graduated with honors in the top 5% of my class.
WCC
Clanton
Alabama
IFC
Professional Coach certification
KEY SKILLS
●Communication
●Employee relations
●process development and implication
●payroll process
●customer Service
●meetings
●public speaking
●marketing
AWARDS
2017
Employee retention Award
The past 5 yrs
Experience
CareGivers
12/10/03-present
Administrator
In this position I held the responsibility for all aspects of a busy Home Health Care Agency. Our Team developed new processes which were implemented by delegation and oversight under my leadership. Customer satisfaction, Employee relations, HR, payroll, compliance, DOH regulations, Employee Recognition, terminations as needed, corp reports, staff meetings as well as QI meetings every quarter with members of community which consisted of consumers, RNs, and an MD. I also worked closely with our marketing executive to ensure costumers and potential employees were reached. In this business, our employees are our product. I always say “A business is only as good as the employees that work for you”
‘‘The keys to a successful business are Great employees, Great communication and a Great respect for what they do,” (the 3 Gs of a successful business) My employees worked hard because they knew I cared.
In doing this I had to use all manor of office equipment as well as Microsoft word and Excel., Zoom for conducting meetings.
Communication
I have conducted meetings to the hospital staff and other agencies around the area to promote Home Care and let them know what we could do for them and our community.
I have also worked very closely with OFA, NY Connects, VA, Fidelis, VNA as well as private insurance companies to obtain
Authorizations, Care plans and resolving billing/payment
discrepancies.
Leadership
Under My leadership Elmira/CareGivers won the 2017Kellog sales award. The last time that the Elmira office was honored with this award was 1997.
I believe a good leader is not afraid to “get their hands dirty” so to speak and willing to get into the trenches to show all that I am not asking you to do something that I would not do myself.
Teamwork makes the dream work
WORK WITH INTEGRITY
ALWAYS DO THE RIGHT THING EVEN WHEN NO ONE IS WATCHING
REFERENCES AVAILABLE UPON REQUEST
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