Operations Coordinator Customer Service
Resume:
Ramona Flowers
Cordova, TN *****
*********@*****.***
Seeking to leverage my communication and interpersonal skills to bring a solid customer service perspective to any position I obtain. I also have thirty-one years of combined experience within FedEx Tech Connect, FedEx Information Systems and FedEx Services. Authorized to work in the US for any employer
Work Experience
Campus Operations Coordinator
University of Phoenix - Cordova, TN
July 2016 to Present
• Provides primary coverage and reception responsibilities for campus Student Resource Center.
• Provides general assistance and University resources to visitors, staff, students and faculty.
• Opens the facility, closes the facility, and ensures Student Resource Centers are staffed during business hours and are cleaned. This may require flexibility in schedule.
• Performs various activities to support the accurate and timely processing of attendance. Activities may include distributing or collecting attendance sheets, inputting information in the appropriate student tracking system, researching discrepancies of records, and following up on related issues with the appropriate campus personnel.
• Ensures that the campus facilities and related equipment are available and in the appropriate condition to accommodate student and faculty use by scheduling rooms, coordinating equipment check-out, and stocking rooms with the appropriate classroom supplies. May also ensure that the appropriate room configuration is set up and that rooms are clean prior to use.
• May assist students with the navigation of online resources and tools, and coordinate campus resources such as workshops, tutoring and community events.
• Provides clerical and administrative support to the department through various activities such as filing, typing, copying and collating materials to ensure that department operations run smoothly. May also provide backup assistance to other department personnel as directed or apparent.
• Must convey a professional image and excellent communication skills while maintaining positive, professional and helpful interactions with students and external customers.
• Responsible for proctoring testing activities for students.
• Responsible for updating campus and company documents, sites and other channels of communication.
• Coordinates and attends activities related to local commencement ceremonies.
• May perform other duties as assigned or apparent. Customer Invoicing and Account Representative
FedEx Tech Connect - Memphis, TN
October 2009 to May 2013
Memphis, Tennessee 10/2009 - 05/2013
Customer Invoicing Management Operations System
Responsible for updating an enterprise-wide centralized customer information data, by systemically maintaining customer account records and hierarchy relationships Ensured data integrity via sampling and work monitoring process. Thorough decision made to archived information that relied on FedEx processes such as pricing, billing and sales coverage Reviewed work in Queue, evaluate work in progress and plan work accordingly Escalated and or advised manager of crucial problems or findings and acted as a liaison with external customers, FedEx departments and outside vendors on data updates/decisions Duty/Tax and Government Billing Agent
FedEx Customer Information Systems - Memphis, TN
November 1990 to October 2009
Call Center environment, initiated and received calls from International FedEx Customers regarding shipments being held in Customs for payment.
Provided customers detail information regarding Duty/Taxes being accessed by destination country government.
Restored customer's shipping privileges after past due balances were resolved Ability to issue credit and apply charges to customer's account Data Processing Agent
FedEx Services - Memphis, TN
March 1984 to November 1990
Keyed customer's information from FedEx Airwaybill into FedEx Data Base. Performed Audits to ensure customer information had been keyed correctly. Education
Data Processing and Information Technology
State Technical Institute
August 1977
High School Diploma
Mitchell High School
May 1976
Skills
• Training
• Operations
• retail sales
• Team Building
• inventory
• Scheduling
• Payroll
• Operation
• Motivated
• Organization
Certifications and Licenses
CPR/AED
April 2018 to April 2020
Contact this candidate