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Customer Service Representative

Richmond, VA
December 29, 2021

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Shawntee’ Ruthazer

**** ******* *****, ********, ** 23230

Phone: 804-***-****


Hardworking Customer Service Representative focused on producing a quality and comfortable environment while providing excellent customer service. Highlights

● Reliable and punctual

● Cash Handling

● Reliable team worker

● Engaging personality

● Proven leader

● Excellent multi-tasker

● Delivers exceptional customer service

● Neat, clean and professional appearance


06/2017-Present Catering Department

University Of Richmond

Maintained a well organized and proficient atmosphere in banquet, functions, and fine dining. Handled events and private meetings for the President and his wife at their home and other customised spaces for their guests. Bartending sports events and University functions in a fast paced scenery. In charge of everything being precise and well presented in every way to please clients, faculty, and students, as well as their families. Money handling when needed and necessary. 01/10/16-05/01/16 Customer Service Representative

Always Travel With Us- Orlando, FL

Answered phones for Customers through Norwegian Cruise Lines to better help them get the best vacation possible. Offered and upgraded any trips that they needed. Provided the best service for customers and their families that needed extra assistance on payment options. 04/2014 – 08/2016 Hostess and Server

310 Lakeside - Orlando, FL

Duties assist with multiple special events and catering. Answer phone calls concerning restaurant issues. Maintain a clean work environment for customers. Took orders correctly and efficiently. Made sure customers were taken care of with everything they needed in a timely fashion. 05/2012-03/2014 FOH Manager and Bartender

Popkins Tavern – Richmond, VA

Took inventory of all bar items; Made and delivered all restaurant deposits, ensured all employees were up to dress code and conducted their responsibilities, and handled customers inquires, complaints, and questions in a professional manner. 04/2009 to 02/2014 Bartender and Server

Mama J’s Kitchen - Richmond, VA

Took necessary steps to meet customers’ needs and effectively resolve food or service issues. Correctly received orders, processed payments and responded appropriately to guest concerns. Provided new specialty cocktails and ensured positive attitude and great responses from drinks. 08/2008 to 10/2012 Bartender

Croaker’s Spot – Richmond, VA

I quickly and proficiently prepared cocktails and beverages using fresh ingredients. Accurately served and prepared orders in a fast paced environment. Always presented a great personality to all guest.

11/1998 to 07/2007 Mechanic and Nuclear Biological Chemical NCO United States Army – Ft. Pickett, VA

Replaced and properly functioned heavy wheel vehicles. Put work orders on-line to ensure proper maintenance for vehicles. I neutralized chemical agents in warfare. Provided efficient soldiers to complete military tasks with NBC decontamination exercises. Ensured proficient leadership to my team and my unit.


2002 Hazardous Materials Technician

Pennsylvania Fire Academy – Lewistown, PA

BBA: Journalism, Mass Communication

Virginia Commonwealth University – Richmond, VA USA Associate of Applied Science: Criminal Justice

Southside Virginia Community College – Alberta, VA

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