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Customer Service Manager Assistant

Location:
New York, NY
Salary:
$50,000
Posted:
December 29, 2021

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Resume:

TAJUANA SCOTT 917-***-****

adprsu@r.postjobfree.com

**** ********** ***-*** **

Bronx, New York 10468

Professional Summary

Hardworking Accounts Payable Coordinator/Customer Service/Team Leader/Mobile Notary in multiple fields; focused on completing work accurately and quickly to consistently exceed targets. Reliable team player accustomed to taking on challenging task. Dedicated to business success.

SKILLS

●Customer Relations, Accounts Payable Skills, Time Management Skills, Analytical Skills, Proofreading Skills, Troubleshooting, Notary Skills, Multitasking, MS Office,

Data Entry, Typing 70WPM.

●Great Plains, Peoplesoft, Meditech, Allscripts.

WORK EXPERIENCE

Certified Notary Signing Agent, Several Signing companies,

Jan 2021-Current, New York, NY

●Freelance certified signing agent; helping real-estate clients in the verification, authentication and closing of real estate transactions.

●Notarize and sign documents for private individuals and businesses.

●Administer oaths and affirmations for officials’ documentation with strong attention to details.

●Executive jurats for affidavits and other verifications.

●Fill out acknowledgments to certify identities, including screening signers and checking official documentation for proof.

Accounts Payable, Wyckoff Medical Heights, Robert Half Inc,

May 2016-Feb 2020, Brooklyn, NY

●Entered invoices into company accounting software, processing as many as 2000 per month, reviewed invoices for required backup documentation and payment approvals.

●Organized, registered, scanned and file invoices, checks, and other documents.

●Matched and batch coding invoices, resolving A/P issues, processing expense reports, updating and reconciling sub-ledger to G/L and processing checks.

●Responded to vendor complaints on urgent or late payments and set up vendors with late payment with repay plan.

●Protected company value by keeping staff/vendors information confidential.

●Paid weekly/monthly vendors with check system.

Customer Service-Team Leader-Built it Back, Manpower Inc,

July 2013-December 2015, Staten Island, NY

●Processed heavy volume applications intake over the phone.

●Led Team of (10) application coordinators to engage in delivering the best assistance to applicants with home damages.

●Problem solved for clients, concerning application status.

●Daily weekly in person-processed contracts and documents with clients to get approval for the next level of repairs, elevations, or reimbursements.

●Motivated team members to continuously improve performance and meet ambitious goals.

●Assisted management by enforcing company polices, deadlines and improvement on customer service.

●Coordinated additional resources to meet project needs.

Accounts Payable-Robert Half Inc,

Jan-2009-July 2013, Manhattan, NY

●Reviewed and verified invoices/ Check Request/Expense reports.

●Sorted, coded, matched, and set invoices up for payment.

●Entered and upload invoices into system.

●Prepared and performed check runs.

●Posted transactions to journals, ledgers, and other records.

●Monitored accounts to ensure payments were updated, resolved invoice discrepancies and issues.

●Reconciled cash receipts from departments, prepared deposit, and deposit the funds in the bank.

●Maintained/ updated vendors files.

●Corresponded with vendors and responded to inquiries.

●Assisted with month end closings and duties as assigned by the Controller.

●Supported documentation for audits.

●Scanned, emailed invoices remits to vendors.

●Prepared UPS/FedEx for outgoing checks.

Accounts Receivable-Accounts Payable, Triumph Learning,

February 2007-December 2008, Manhattan NY

●Coded, batched, matched invoices for payments.

●Entered and uploaded heavy volume invoices into A/P system daily.

●Maintained and updated vendor files.

●Monitored accounts to ensure payments were up to date and resolved invoice discrepancies with PO department.

●Corresponded with vendors and responded to vendors inquiries.

●Reviewed and verified invoices for check request/expense reports.

●Open, sorted, and distributed mail to employees.

Operation Manager Assistant-Finlay Fine Jewelry, Bloomingdales,

March 2004-July 2006 Manhattan, NY

●Collaborated with branch managers on setting and achieving team-specific goals.

●Reviewed staff performance and offer constructive feedback.

●Interacted with branch managers/salesclerks and resolved complaints or grievances.

●Assisted flag store with day-to-day functions and activities as directed by operation manager.

●Organized operation manager with weekly schedules for Branch managers.

●Adhered all policies and procedures including safety guidelines to branch managers/salesclerks.

●Coordinated appropriate signage utilized in the store for sales and performed packaging for damaged Jewelry on daily basis.

●Set up FedEx/ UPS for outgoing merchandise several times daily.

Customer Service, Office Manager- Bullet-New York Minute-Messenger/Trucking

Call center,

January-1995-February 2004

●Received 200 + call per day, placing orders for pick up or delivery.

●Problem solved for all inquiries concerning customers’ orders.

●Processed messengers drop offs for clients in house packages.

●Prepared bank deposits daily.

●Paid misc. bills with petty cash.

●Assist with payroll and time sheets.

●Helped trained new customer service rep with program that helped order taking time.

●Handled all admin/clerical duties.

EDUCATION

License Notary/Certified Signing & Apostille Agent/Field inspection/Permit Runner. Signing agent experience of managing notarization of real-estate documents. Prepare multiple loan documents, Construction loans, Refinance, Modification, HELOCS, etc. Field inspections for retail, real estate, and commercial properties expertise (Bronx & Manhattan areas). Permit Runner for several construction sites.



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