Charleston Customer Service

Schalinda Ball

304-***-**** ● Cross Lanes, WV ● ***************@*****.***

EXPERIENCE

Prep Work May 2021 - Present

Chipotle Cross Lanes, WV

●Organized supplies put food deliveries away and rotated stock.

●Monitored freshness of food products in order to maintain customer safety.

●Utilized communication skills to keep the kitchen environment efficient.

●Portioned and plated cold prepped food for serving to customers.

●Monitored and restocked supplies throughout day to aid swift efficient flow for cooks.

●Maintained cleanliness of station ensuring sanitary conditions.

Prep Work June 2020 – May 2021

Texas Roadhouse Charleston, WV

●Labeled and stocked all ingredients on shelves so they could be organized and easily accessible.

●Measure ingredients and seasonings to be used in cooking.

●Prepare cooking ingredients by washing and chopping vegetables, cutting meat, and other meal prep.

●Set up workstations and ingredients so that food can be prepared according to recipes.

Customer Service Representative/ Assistant Manager January 2017 – April 2018

Dollar General Charleston, WV

●Directed sales floor activities, ensuring excellence in customer service and resolving store level problems.

●Oversaw personnel management, training, mentoring/coaching, and evaluating performance.

●Managed merchandise selection, window displays, and stocking, worked directly with vendors.

●Worked with upper management developing local marketing and advertising strategies.

●Maintained price accuracy of goods and ensured adequate stock levels.

Receptionist October 2014 – December 2016

Dr. Nasher; Neurology Clinic Charleston, WV

●Greeted and welcomed guests in person and on phone; answered and directed inquiries to designated department.

●Maintained logbooks, including sign-in/out logs, front desk expenditures, and calls received.

●Picked up and sorted daily incoming correspondence and deliver sorted mail to addressees.

●Maintained medical records, technical library, and correspondence files using data entry and file management.

●Developed and utilize effective filing and retrieval systems and maintained office supplies by placing orders and evaluating new products.

●Managed front office reception area by cleaning and organizing desk and visitor lobby.

EDUCATION

South Charleston High School South Charleston, WV

●High School Diploma

The Ark Inc. Huntington, WV

●Completed 12 step program

●Peer mentored group meetings

SKILLS

Communication, Cooking, Clerical Duties, Telephone systems, Problem Solving, Critical thinking, Self-Motivated, Ability to Prioritize, Works under Pressure

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