OBJECTIVE

To work with a progressive and challenging organization that empowers its staff to make significant contributions to development while improving the lives of people simultaneously as an administrator, customer care personnel and sales representative.

SOFT SKILLS

●Proven history of effective project management

●Proficient in Microsoft office

●Excellent relationship skills

●Team Player and able to adopt to any work environment.

●Bilingual fluent in English and Akan (West African dialect)

●Excellent documentation skills

●Excellent customer service

WORK HISTORY

AMAZON SERVICE LLC, Nashua, NH

Seasonal Warehouse Associate October 2020 to January 2021

Inbound/Outbound processing and sorting of customer packages.

Worked in teams to meet end of shift deadliness.

Worked in very fast paced environment.

Scanning, sorting, pallet wrapping and staging of pallets.

Problem solving duties involving damaged product.

THE FOSHINI GROUP (TFG), Ghana, West-Africa

Sales Consultant February 2014 to October 2019

Recommended and selected product for customers based on their individual needs.

Described products and explained their benefits and uses to potential customers.

Complete administrative tasks, such as processing and recording sales.

Determined new ways to make products appealing by observing the environment and current trends.

Communicate with customers in person, by phone and by email to understand their needs.

Established and nurtured relationships with past customers and potential customers, clients to generate repeat business and referrals.

RLG COMMUNICATIONS GHANA LIMITED, Ghana, West-Africa

Customer service Manager. May,2010- Feb,2014

Interacted with customers and handled customer queries and complaints in timely manner.

Administered all point of sale opening and closing procedures.

Making weekly and monthly reports and surveys.

Supervised the daily operations of the customer service department.

Reviewed sales incentive programs.

Communicated and processed incoming and outgoing correspondence.

Attended to customer needs by addressing their problems and complaints in person and via phone.

TOYOTA GHANA LIMITED, Ghana, West-Africa

Corporate Sales Executive January,2009 - April 2010

●Enhanced dealership reputation by accepting ownership for accomplishing new and different requests

●Provides sales management information by completing reports

●Sales of cars to clients in the corporate sector.

●After sales service delivery.

●Understanding buyer’s requirement and interests, matching requirement and interest to various Models and building rapport.

●Greeting potential customers and assessing purchasing needs by actively listening and providing recommendation based on customers’ automotive requirement.

EDUCATION

Nashua Community College

Associate in General Health May 2022

University of Ghana Legon- West Africa

Diploma in Sociology (Commonwealth Youth Program) August 2015

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