JOHN J. STASZKIEWICZ

**** *** ******* *****

Bridgeton, Missouri 63044

314-***-****

SUMMARY OF QUALIFICATIONS

IT PROFESSIONAL with over 30 years of experience in Mainframe and Client/Server environments. Proficient in both PC technical support and help desk analyst roles.

Provided both primary and secondary levels of support

Experience working in large high volume call environment

Experience in documenting standards and procedures

Provided user training, development and support

Implemented cost and efficiency improvements

Leadership and supervision of production processing

PROFESSIONAL EXPERIENCE

KEMPER CORPORATE SERVICES – MARYLAND HEIGHTS, MISSOURI (March 2011- August 2019)

Desktop Analyst

Provided first level call support for Home Office and Districts

Provided both hardware and software support

Enter and assign problem tickets in Heat problem management software

Handle both problem calls and email

Provided a monthly report of the number of problems received for all departments in Home Office, District Offices

SAINT LOUIS UNIVERSITY – SAINT LOUIS, MISSOURI (February 2005 – December 2010)

IT Professional Customer Service Center

.Provided first level call support for all SLU locations

Continue to consistently have highest percentage of initial call resolution in CSC

Have helped increase level of troubleshooting expertise in CSC

Enter and assign problem tickets in Remedy problem management software

SYLLOGISTEKS – CHESTERFIELD, MISSOURI

Consultant (2004)

SAINT LOUIS UNIVERSITY – SAINT LOUIS, MISSOURI (July 2004 – January 2005)

Help Desk, ITS Call Center

Provide first level call support for both Frost and HSC locations

Provide brake/fix troubleshooting for user problem calls

Provide call support in Operations when needed, also provide daily tape inventory

WANFORCE TECHNOLOGIES CORPORATION - CHESTERFIELD, MISSOURI

Major Account Executive (2003-2004)

Reseller of new, used and refurbished network, telecommunications and computer hardware. Cisco, Lucent, Juniper, Nortel, etc.

Provide quotes and sales to both Wholesale and Retail accounts.

Provide support and assistance for hardware upgrades along with network upgrades, system design and integration.

Perform duties of both purchasing and sales agent.

THE PREMCOR REFINING GROUP – ST. LOUIS, MISSOURI

Senior Operations Specialist/Senior Technical Support Analyst (1997-2002)

Provided Desktop support for Windows (95,98,NT, 2000,XP), client/server support provided for Windows (NT, 2000), utilized SMS to provide remote access to user desktop.

Worked on migration of all desktop users at corporate office to Windows 2000

Provided Help Desk support for approximately 200 G.O. users and 3 refineries and provided on call 24x7 support.

Experienced in use of problem management software (Tivoli and MAGIC)

Administered and implemented job schedules and changes to Tital database.

Responsible for data restores, administered backup schedules and analysis of problems in ArcServeIT. Developed more efficient tracking procedures for offsite media that was used company wide, which reduced costs by 50%.

Responsible for all server room hardware installations and moves along with

shutdown/startup procedures. Implemented temperature monitors in server room and router closets to control environment.

Developed online report procedures that resulted in a yearly savings of $100,000 in paper cost. Provided lead support in outsourcing of data center, which resulted in a yearly savings of $1 million.

Received recognition awards for customer service and for actions taken during A/C failure that minimized hardware failure and loss of data.

Production Control Analyst (1994-1997)

Assumed lead role to ensure that all production workloads both client/server PC and mainframe were completed in compliance to schedules. Also provided support in determination and resolution of all production problems.

Assisted with mainframe migration projects/tasks that developed during conversion to client/server.

Was key member to support team that transitioned/outsource mainframe system to ACS.

Assumed lead role in support and services of all batch processing.

Was responsible for all production turnovers and assisted with all scheduling changes.

Provided support for RACF, ADVANTIS and VSE security.

Assisted with the NetWare migration and application upgrade of General Office PC’s to Microsoft standards.

Computer Operator 2 (1993-1994)

Responsible for all IBM mainframe and VAX systems.

Ensured that production batch work was completed per scheduling requirements.

Assumed lead role in elimination and identification of tape media being sent to offsite storage.

Assumed lead role in assisting with the implementation of MVS applications into OPC scheduling database.

Assumed lead role in rerouting of specific reports to appropriate user area during decentralization of IT dept.

Provided customer support to requests such restores application and JCL problems.

Computer Operator (1989-1993)

Responsible for running production batch work and daily/weekly backups on all IBM mainframe and VAX systems.

Completed VSE print migration from green bar to laser print by 8/92. A cost savings of $70,000 resulted.

Provided support in Production Control, first and second level, to mainframe users.

Completed in-house training conversion to MVS/ESA system (MVU/ESA system support, JCL, controlling JES2, NETVIEW and TSO/E)

Initiated lead role in conversion of media from reel to cartridge.

TECHNICAL STANDARDS

Hardware: IBM System 4341, 4381, 9221 (ES9000), Digital VAX 11780, 11785, 4200, ALPHA IBM compatibles, Compaq, DELL servers and workstations, HP (UNIX) HP (8100, 8150) laser printers, STP/UTP (CAT 5), Fiber Optic, Coaxial (Thin/Thick net) cable

Operating Systems: DOS/VSE w/POWER, VM, MVS/ESA, VAX, MS-DOS, OS/2, Novell Netware, Windows (3.1, 95, 98, NT, 2000,XP) Mac OS X

Software/Applications: CICS, TSO, JES2, NCCF, VTAM, DYNAM/T, DYNAM/D, VOLLIE, VOICE, EPAT, TMS, 1SPF/PFT, OPC/ESA, RACF, NETVIEW, ADVANTIS, WINDOWS, HP (Omniback), MS Office (2000,2002 & 2003), Ashwin, Tidal (SysAdmiral), SQL, Oracle, ArcServeIT, Reflections, TCP/IP, (OSI Protocols under TCP/IP), PCAnywhere, LANDESK, Remedy

Adobe, Zenworks Desktop Management

Languages: COBOL, FORTRAN, Basic, and VAX Basic

CERTIFICATIONS

The Learning Center - Bridgeton, Missouri

Network+ certification

Renew A+ certification up to date

Pursuing MCSE certifications

Dale Carnegie 12 week training course

Completion of several MS Office training courses, SQL, Mac through UMSL certificate

training

EDUCATION

St. Louis University - St. Louis, Missouri

Bachelor’s degree in Mathematical Computer Science

Contact this candidate