Restaurant Owner Customer Service

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

CYNTHIA

BURGE

** **** ****** ******, ********, Ms 39735, 662-***-****, *********@*****.*** Motivated job seeker looking to obtain new, challenging position. Works well under pressure, adaptable, and ready to be strong team player.

Employee training Team leadership Multitasker

Strong communication Critical thinking Organized

Manager March 2019 - Current

Mathiston Nutrition Mathiston, Ms

Responsibilities included daily operations start close. Trained, scheduled, all employees.

Covered daily business requirements, providing customer service, addressing concerns and complaints . Prepared schedules, weekly time.

Managed daily workloads by organizing effective schedules and delegating tasks. Kept all paperwork and training current.

Maximized individual performance with consistent coaching and feedback. Minimized product waste and loss.

Taught staff how to handle day-to-day needs, including customer issues, merchandise problems, and security concerns.

Handled daily cash drawer / banking .

Developed successful training programs focused on employee empowerment and customer service. Inventory, orders, check in shipments .

Maintained stock room, organized, rotation of items. Built customer relationships. Provided excellent customer service. Seasonal decorating store front.

Oversee maintenance, and cleanliness of the store. Worked and trained staff daily on greeting customers, / introducing themselves, calling customers their names .

Serving, checking out customers

Working to ensure each customer receives exceptional one of kind service Personal Care Service Provider April 2017 - January 2019 Jessica Snyder Mathiston, Ms

Responsibilities included providing exceptional care to patient, ensuring the patients safety and daily needs were meet

B

Maintained a clean living environment by doing daily chores. Provided daily companionship, / encouragement .

Assisted with client nutrition by shopping for healthy ingredients and preparing balanced meals. Organized effective medication plans to keep current with prescriptions. Encouraged patient in daily exercises requested by healthcare team. Helped patient with caring support for personal hygiene. Helped family members develop skills for short- and long-term care needs. Maintained schedules for medical and social needs, including transporting clients to appointments. Preschool Teacher July 2012 - March 2017

Ridgecrest Madison, Ms

Protected children from avoidable injuries through active management of classroom and outside activities. Helped children achieve developmentally-appropriate milestones by maintaining supportive and learning- focused classroom environment.

Maintained effective classroom control by resolving behavioral issues using positive reinforcement techniques.

Kept classroom clean and organized through regular attention to upkeep requirements. Coordinated snack and mealtimes and appropriately managed special dietary needs of different children. Collaborated effectively with preschool team members to offer children diverse learning opportunities, ample playtime, and caring environments critical to early childhood success. Improved children's self-esteem and social skills by modeling positive behaviors. Built social, emotional and behavioral skills in children through modeling and positive reinforcement. Co-Business Owner October 2005 - June 2012

Carter's Store Sandhill, Ms

Overseen daily operations from open /close .

Stayed on top of the accounting, check records, a/p, a/r. Provided excellent customer service, answering, resolving complaints/ concerns Set up cash drawer/ close count/ checking customers at register Maintained a clean store.

Hired, trained all employees .

Restaurant Owner January 1999 - July 2005

Central Service Grill Eupora, Ms

Owner /managed the restaurant from the ground up.

Cultivated customer loyalty and promoted word-of-mouth referrals. Maintained stringent cost controls by developing strong vendor rapport and negotiating favorable prices on quality food products.

Developed business from ground up

Stayed on top of business accounting, checking records regularly to identify and resolve problems. Maintained compliance with health code and sanitation requirements. Handled employees, customer, and vendor conflicts with knowledgeable, fair approach. Met strict quality standards, continuously monitoring food handling and safety. Controlled costs with effective supply management and monitoring of food use. EDUCATION

Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity.

Managed establishment finances, including counting cash and receipts and completing bank deposits. Complied with health and fire codes with strong oversight of food storage, preparation and cleaning procedures.

Brought in new business by creating specialty dishes and capitalizing on marketing opportunities. Improved team knowledge and abilities by training each in proper procedures and standards. Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands.

Mississippi State Unviersity, Starkville, Ms

Associate May 2012

East Mississippi College, Mathew, Ms

GPA-4.0

Dean's Honoree's List

Member of Phi Beta Kappa

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